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Account Manager
4 months ago
Account ManagerScott Rice Office Works is one of the premier commercial furnishing providers in the country, creating spaces that are engaging, inspiring, and perfectly tailored to our clients' needs and goals. Our clients range from small business owners to Fortune 500 corporations, healthcare, education, government, and hospitality environments. At Scott Rice we believe in providing the best possible service to our clients and constantly striving to provide the best possible work environment for our team members.We are looking for an Account Manager who will work with Market Development and Account Executives to manage existing client base and identify new sales opportunities. This position reports directly to the VP of Sales and is chiefly responsible for promoting products and services to ensure client satisfaction from a retention perspective, consistently messaging and communicating the Scott Rice brand.Responsibilities:Manage existing accounts to ensure client satisfaction and on-going business relationships.Understand key trends and important issues in the market.Develop a deep knowledge of product and service offerings.Provide outstanding service and value through collaborative problem-solving and timely response to client requests.Research product and services that appropriately address client's needs, budget and timelines.Interface with vendors to understand product offerings, negotiate discounting terms and insure product availability.Collaborate with a team comprised of members of the Sales Support, Design, Project Management and Operations divisions to successfully manage projects from inception to completion; manage project pipeline and work with internal teams to insure timely completion of deliverables. Partner with Sales/Design/Marketing on the preparation of budgets, bids and proposals. Collaboratively develop presentation formats and approve final bid package.Review and understand client contracts and cooperative purchasing agreements utilized to avoid competitively bidding projects. Required Skills:Knowledge of manufacturer's product and application, proven sales abilities and general understanding of business practices, pricing and discountingPrior commercial furniture experience desired, as well as knowledge of the dealership worldSelf-motivated with strong interpersonal/communication skills and ability to successfully present products and servicesMust be able to work collaboratively within a sales team environment, as well as with vendors and clientsAbility to work with minimal supervisionProficiency in a variety of software: Microsoft office suite, CRM experience desirableExceptional customer service skills with a passion to provide solutions to client needsEducation/ExperienceBachelor's Degree (B.A.) from a four-year college or university preferred; 3 years' related experience and/or training, or equivalent combination of education and experience.Scott Rice is a drug-free workplace. Scott Rice is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, gender identity, status as a protected veteran or status as a qualified individual with a disability or any other characteristic protected by applicable Federal, State, or Local law.
