Call Center Customer Service Assistant

3 weeks ago


Wilmington, United States Hustle Notice Biz Full time
Call Center Customer Service Assistant

Department: Core Call Inc

Employment Type: Full Time

Location: Wilmington

Compensation: $17.50 - $25.00 / hour

Description

Job Title: Call Center Customer Service Assistant

Location: Wilmington, NC
Department: Customer Service
Reports To: Call Center Supervisor
Employment Type: Full-time

Position Overview:

We are looking for a dedicated and customer-focused Call Center Customer Service Assistant to join our team. The ideal candidate will handle inbound and outbound calls with professionalism, providing excellent service to customers and ensuring their needs are met efficiently. The Customer Service Assistant will be responsible for answering inquiries, resolving issues, processing orders, and maintaining positive customer relationships.

Key Responsibilities
  • Answer inbound customer calls, address inquiries, and resolve issues in a timely and professional manner.
  • Provide accurate information regarding products, services, and policies.
  • Process orders, returns, and exchanges while ensuring customer satisfaction.
  • Identify customer needs and suggest appropriate solutions to enhance their experience.
  • Maintain detailed and accurate records of customer interactions in the database.
  • Follow up with customers to ensure their concerns have been addressed and resolved.
  • Meet or exceed performance metrics, including call handling time, resolution rates, and customer satisfaction.
  • Collaborate with other departments to ensure the timely resolution of customer concerns.
Skills, Knowledge and Expertise
  • High school diploma or equivalent (college degree preferred).
  • Strong verbal communication skills with a friendly and professional tone.
  • Excellent listening skills and attention to detail.
  • Ability to remain calm under pressure and resolve conflicts effectively.
  • Comfortable working with computer systems and customer management software.
  • Ability to multi-task and manage time effectively in a fast-paced environment.
  • Team-oriented with the ability to work independently when required.
Benefits
  • Competitive salary and potential bonuses.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Opportunities for professional development and career growth.
  • Supportive team environment.

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