Call Center Customer Service Assistant
3 weeks ago
Department: Core Call Inc
Employment Type: Full Time
Location: Wilmington
Compensation: $17.50 - $25.00 / hour
Description
Job Title: Call Center Customer Service Assistant
Location: Wilmington, NC
Department: Customer Service
Reports To: Call Center Supervisor
Employment Type: Full-time
Position Overview:
We are looking for a dedicated and customer-focused Call Center Customer Service Assistant to join our team. The ideal candidate will handle inbound and outbound calls with professionalism, providing excellent service to customers and ensuring their needs are met efficiently. The Customer Service Assistant will be responsible for answering inquiries, resolving issues, processing orders, and maintaining positive customer relationships.
Key Responsibilities
- Answer inbound customer calls, address inquiries, and resolve issues in a timely and professional manner.
- Provide accurate information regarding products, services, and policies.
- Process orders, returns, and exchanges while ensuring customer satisfaction.
- Identify customer needs and suggest appropriate solutions to enhance their experience.
- Maintain detailed and accurate records of customer interactions in the database.
- Follow up with customers to ensure their concerns have been addressed and resolved.
- Meet or exceed performance metrics, including call handling time, resolution rates, and customer satisfaction.
- Collaborate with other departments to ensure the timely resolution of customer concerns.
- High school diploma or equivalent (college degree preferred).
- Strong verbal communication skills with a friendly and professional tone.
- Excellent listening skills and attention to detail.
- Ability to remain calm under pressure and resolve conflicts effectively.
- Comfortable working with computer systems and customer management software.
- Ability to multi-task and manage time effectively in a fast-paced environment.
- Team-oriented with the ability to work independently when required.
- Competitive salary and potential bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- Supportive team environment.
-
Call Center Agent
4 weeks ago
Wilmington, United States Hustle Notice Biz Full timeCall Center AgentDepartment: Core Call Inc Employment Type: Full Time Location: Wilmington Compensation: $17.25 - $26.00 / hour DescriptionJob Title: Call Center Agent Location: Wilmington, NC Position Type: Full-Time Job Summary: We are seeking a friendly, efficient, and customer-focused Call Center Agent to join our dynamic team. The ideal candidate will...
-
Corporate Call Center Representative
4 weeks ago
Wilmington, Delaware, United States CSC Full timeWe're hiring a talented Corporate Call Center Representative to join our team in Wilmington, DE (Hybrid)! As a member of our corporate call center team, you'll play a critical role in delivering exceptional service to our clients.You'll work directly with our clients and teams at CSC to provide solutions that help their business run smoother and smarter. Our...
-
Pediatric Call Center Representative
4 weeks ago
Wilmington, Delaware, United States Nemours Children's Health Full time**About Nemours Children's Health**Nemours Children's Health is a premier pediatric health care system dedicated to providing exceptional care to children. Our commitment to excellence has earned us a spot on the list of top workplaces in our communities.We are seeking a highly skilled Pediatric Call Center Representative to join our growing team. As a key...
-
International Trade Call Center Specialist
4 days ago
Wilmington, Delaware, United States Insight Global Full time**About the Role:** We are seeking a highly skilled and motivated individual to fill the position of International Trade Call Center Specialist at Insight Global. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key Responsibilities:Take financially focused trade calls for...
-
Customer Service Representative
3 weeks ago
Wilmington, United States TalentBridge Full timeJob Title: Customer Service RepJob Duration: 4 Months (High possibility of Extension )Job Location : Wilmington, MAShift details: 7am-3:30pm, Wednesday-Sunday, Monday, Tuesday OffJob Description:As a Customer Service Rep II, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to...
-
Customer Service Representative
3 weeks ago
Wilmington, United States TalentBridge Full timeJob Title: Customer Service Rep Job Duration: 4 Months (High possibility of Extension ) Job Location : Wilmington, MA Shift details: 7am-3:30pm, Wednesday-Sunday, Monday, Tuesday Off Job Description: As a Customer Service Rep II, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and...
-
Center Store Customer Service Specialist
3 weeks ago
Wilmington, Delaware, United States Food Lion Full timeJoin Our TeamAt Food Lion, we are committed to providing our customers with an easy, fresh and affordable shopping experience. We are seeking a PT Center Store Associate to join our team who is passionate about delivering excellent customer service and maintaining high standards of quality and safety.Job SummaryThis role is responsible for maintaining...
-
Customer Service Assistant
2 weeks ago
Wilmington, United States Hustle Notice Biz Full timeCustomer Service AssistantDepartment: Core Call Inc Employment Type: Full Time Location: Wilmington Compensation: $17.25 - $24.00 / hour DescriptionJob Title: Customer Service Assistant Department: Customer Service Location: Wilmington, NC Reports To: Customer Service Manager Employment Type: Full-time Job Summary: The Customer Service Assistant is...
-
Customer Service Representative
3 weeks ago
Wilmington, United States PrideStaff Full timeCustomer Service RepresentativePrideStaff, a national staffing company, is seeking an enthusiastic Customer Service Representative to work with our clients. The Customer Service Representative will work in a call center environment and will make inbound as well as outbound call to customers. Ability to up-sell a plus! Job Responsibilities As a Customer...
-
Customer Service Representative
3 weeks ago
Wilmington, United States PrideStaff Full timeCustomer Service RepresentativePrideStaff, a national staffing company, is seeking an enthusiastic Customer Service Representative to work with our clients. The Customer Service Representative will work in a call center environment and will make inbound as well as outbound call to customers. Ability to up-sell a plus! Job Responsibilities As a Customer...
-
Customer Service Representative
7 months ago
Wilmington, United States PrideStaff Full timeCustomer Service Representative PrideStaff, a national staffing company, is seeking an enthusiastic Customer Service Representative to work with our clients. The Customer Service Representative will work in a call center environment and will make inbound as well as outbound call to customers. Ability to up-sell a plus! Job Responsibilities As a Customer...
-
Customer Service Representative
2 weeks ago
Wilmington, Massachusetts, United States Planet Fitness Full timeAbout Planet FitnessWe're a leading fitness center franchise with a Judgement Free Zone. Our mission is to enhance people's lives through an affordable, high-quality fitness experience.Job Title: Customer Service RepresentativeEstimated Salary: $40,000 - $60,000 per yearJob Description:In this role, you'll be the face of our brand, providing exceptional...
-
Customer Service Representative
2 weeks ago
Wilmington, Ohio, United States World Equestrian Center Wilmington Full timeAs a Room Attendant at the World Equestrian Center, you will be responsible for ensuring the highest levels of cleanliness and comfort for our guests.Main TasksClean and prepare cabins/homes for guests, including removing trash, changing linens, and disinfecting bathrooms.Clean assigned public areas, including floors, surfaces, and facilities.Provide...
-
Customer Service Advocate
1 week ago
Wilmington, Delaware, United States PrideStaff Full timeWe are seeking a skilled Customer Service Advocate to join our team at PrideStaff. This is an excellent opportunity for individuals who enjoy working in a call center environment and have strong communication skills.The ideal candidate will be responsible for handling inbound calls from customers, providing product information, and resolving any issues that...
-
Patient Access Call Center Representative
4 weeks ago
Wilmington, United States ScionHealth Full timePatient Access Call Center Representative. Full Time / 40 hours per week. Under the direction of the Patient Access Manager, performs the tasks of gathering information and scheduling tests and procedures for ancillary departments and specialty physi Patient Access, Call Center, Representative, Healthcare, Patient, Insurance
-
Customer Service Representative
3 weeks ago
Wilmington, United States CRG Corporation Full timeCustomer Service RepresentativeAbout the Role: As a Customer Service Representative, you will be responsible for delivering excellent service to customers, business partners, and drivers. Your role involves supporting the efficient handling of customer inquiries, processing damage claims, and maintaining accurate data entry. You'll also monitor delivery...
-
Marketing Assistant
3 weeks ago
Wilmington, United States Core Call Inc Full time $18 - $24Department: Core Call IncLocation: WilmingtonCompensation: $17.80 - $24.00 / hourDescriptionJob Title: Marketing AssistantLocation: Wilmington, NCDepartment: MarketingReports to: Marketing ManagerJob Summary:We are seeking a highly motivated and detail-oriented Marketing Assistant to join our dynamic marketing team. The ideal candidate will support the...
-
Marketing Assistant
3 weeks ago
Wilmington, United States Core Call Inc Full time $18 - $24Department: Core Call IncLocation: WilmingtonCompensation: $17.80 - $24.00 / hourDescriptionJob Title: Marketing AssistantLocation: Wilmington, NCDepartment: MarketingReports to: Marketing ManagerJob Summary:We are seeking a highly motivated and detail-oriented Marketing Assistant to join our dynamic marketing team. The ideal candidate will support the...
-
Customer Service Representative
4 weeks ago
Wilmington, Delaware, United States World Equestrian Center Wilmington Full timeThe World Equestrian Center in Wilmington, Ohio is seeking a highly skilled Night Auditor to join our team.About the Job:This full-time position involves providing exceptional customer service, managing front desk operations, and closing out the day. The hours of work will be 5pm to 1am, including weekends.Key Responsibilities:Greet and register guests,...
-
Customer Service Representative
2 months ago
Wilmington, United States Robert Half Full timeJob DescriptionJob DescriptionWe are seeking a Customer Service Representative based in Wilmington, Delaware. This role will involve working on-site in a dynamic and fast-paced environment, primarily focusing on customer interaction, data management, and logistics coordination. The position offers a contract to permanent employment opportunity, providing a...