Pediatric Call Center Representative
7 days ago
**About Nemours Children's Health**
Nemours Children's Health is a premier pediatric health care system dedicated to providing exceptional care to children. Our commitment to excellence has earned us a spot on the list of top workplaces in our communities.
We are seeking a highly skilled Pediatric Call Center Representative to join our growing team. As a key member of our switchboard team, you will be the first point of contact for patients and families entering our healthcare system.
Job Summary:
This is a full-time position working Monday, Wednesday, Thursday, Friday, and every other weekend from 8:00 AM to 4:30 PM. The successful candidate will be responsible for answering incoming calls, directing calls to the appropriate department, and making outbound calls as needed.
Responsibilities:**
- Promptly answer incoming calls and direct them to the relevant department
- Making outbound calls when follow-up is necessary
- Provide excellent customer service and communication skills
- Ensure urgent calls are handled with priority and escalation processes are utilized when necessary
- Practice de-escalation and service recovery methods
- Utilize available resources to direct calls timely and accurately
- Offer specific directions when applicable
- Stay up-to-date on provider and appointment scheduling changes
- Interact with coworkers and clinic personnel in a professional manner
- Communicate effectively with patients, physicians, and other departments regarding delays
- Consistently achieve team metric standards and expectations
- Bring forth any compliance/ethic issues and recommendations for operational improvement
Requirements:**
- Excellent communication and problem-solving skills
- Delivery of quality customer service
- Strong computer skills and ability to navigate multiple screens while talking
- Consistently display a professional demeanor
- Maintain or exceed minimum quantitative and qualitative performance metrics
- Complete annual training
About Us:
Nemours Children's Health is committed to providing culturally relevant care, reducing health disparities, and building a diverse and inclusive environment. We strive to reflect the rich diversity of the communities we serve.
Benefits:
Nemours Children's Health offers a comprehensive benefits package, including a unique 'Bridge to a Healthy Future' pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more.
Salary: $45,000 - $60,000 per year, based on experience.
Estimate Salary Range: $55,400 - $74,200 per year.
The estimated salary range is calculated based on national averages and may vary depending on location, experience, and other factors.
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