Customer Service Representative
6 days ago
The World Equestrian Center in Wilmington, Ohio is seeking a highly skilled Night Auditor to join our team.
About the Job:
This full-time position involves providing exceptional customer service, managing front desk operations, and closing out the day. The hours of work will be 5pm to 1am, including weekends.
Key Responsibilities:
- Greet and register guests, assigning rooms as needed.
- Issue room keys and provide important information to guests.
- Making lodging reservations and verifying availability.
- Verify credit card authorization or collect cash payment from guests.
- Answer phone calls and transfer to proper departments or guest rooms.
- Review guest accounts and charges upon check-out.
- Manage inventory and cashiering of the guest marketplace.
- Responsible for seasonal golf cart reservations and ensuring all required forms are completed by guests.
- Stay informed about daily events and maintain contact with housekeeping and maintenance departments regarding guest issues or concerns.
- Foster complete guest satisfaction.
- Complete daily checklists and direct assignments from the Manager.
- Balance credit card and cash paperwork for the entire day.
- Process credit cards for settlement.
- Closing out the day for the facility and printing reports.
- Insert information from day-end reports into spreadsheets for the General Manager and Ownership.
Qualifications:
- Prior experience in the hospitality/service industry is preferred.
- Strong oral communication skills.
- Able to maintain a professional and courteous demeanor at all times.
- Proficient computer skills.
- Able to work effectively in a fast-paced environment.
- Excellent Customer Service skills.
- Able to multitask.
Salary: $45,000 - $55,000 per year, depending on experience.
We offer a positive and welcoming work environment, committed to supporting the needs of our team through family/work life balance and development opportunities.
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