Customer Service Representative

6 days ago


Wilmington, Delaware, United States World Equestrian Center Wilmington Full time

The World Equestrian Center in Wilmington, Ohio is seeking a highly skilled Night Auditor to join our team.

About the Job:

This full-time position involves providing exceptional customer service, managing front desk operations, and closing out the day. The hours of work will be 5pm to 1am, including weekends.

Key Responsibilities:

  • Greet and register guests, assigning rooms as needed.
  • Issue room keys and provide important information to guests.
  • Making lodging reservations and verifying availability.
  • Verify credit card authorization or collect cash payment from guests.
  • Answer phone calls and transfer to proper departments or guest rooms.
  • Review guest accounts and charges upon check-out.
  • Manage inventory and cashiering of the guest marketplace.
  • Responsible for seasonal golf cart reservations and ensuring all required forms are completed by guests.
  • Stay informed about daily events and maintain contact with housekeeping and maintenance departments regarding guest issues or concerns.
  • Foster complete guest satisfaction.
  • Complete daily checklists and direct assignments from the Manager.
  • Balance credit card and cash paperwork for the entire day.
  • Process credit cards for settlement.
  • Closing out the day for the facility and printing reports.
  • Insert information from day-end reports into spreadsheets for the General Manager and Ownership.

Qualifications:

  • Prior experience in the hospitality/service industry is preferred.
  • Strong oral communication skills.
  • Able to maintain a professional and courteous demeanor at all times.
  • Proficient computer skills.
  • Able to work effectively in a fast-paced environment.
  • Excellent Customer Service skills.
  • Able to multitask.

Salary: $45,000 - $55,000 per year, depending on experience.

We offer a positive and welcoming work environment, committed to supporting the needs of our team through family/work life balance and development opportunities.



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