Desktop Support Specialist

4 weeks ago

Boston, United States Shorelight Full time

**Desktop Support Specialist**

Boston , Massachusetts Description **A****bout****Us**

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

**Job Overview**

The Desktop Support Specialist delivers direct, end-to-end technology support to Shorelight employees while providing excellent levels of service and support to the Shorelight community. This position acts as a first-line technical support contact for our global team .

**Essential Functions**

**Technical**

* Maintain and develop strong technical expertise in key technologies in use within Shorelight, which includes areas such as operating systems, browsers, conference room A/V , Zoom, Office 365 Suite (O365 Admin, Outlook, Teams etc ) , Okta + Okta Admin , and the like

* Troubleshoot and resolve IT issues via Ivanti ticketing system, LogMeIn Rescue (remote desktop) , Teams chat + video calls , and in-person channels

* Contribute to Desktop Operations process documentation

* Maintain familiarity with current and upcoming technology trends in mobile, desktop OS, etc.

* Demonstrate initiative in recommending enhancements and improvements to the IT infrastructure

* Help maintain a current inventory/asset system of all computer hardware and software

**Support & Customer Service**

* Actively monitor onboarding pipeline and ticket queues, and ensure that all requests are handled in accordance with Shorelight service delivery standards

* Escalate tickets proactively to responsible senior team members or specialists

* Demonstrate high degrees of skill and tact in the areas of teamwork and interpersonal relationships, including highly effective oral, written, and listening communication skills

* Assume other duties as required

**Minimum Qualifications**

* 24 years of experience in IT or a related field, with a strong background in operating systems, desktop support, security, networking, system administration, programming and scripting, and other IT technology areas

* Excellent verbal and written communication skills

* F amiliarity with Windows 10 and Mac OSX operating systems as well as a broad suite of cloud-based and SAAS applications in a business environment

* Strong technical, multitasking, and interpersonal skills

* Eligibility to work in, and travel freely to and from, the United States without sponsorship

**Preferred Qualifications**

* Bachelors degree in computer science, information technology, or related field

* Previous support or customer service experience or training

**Application Process**

To app ly f or th i s position , please visit the S hore lig ht C areers page to subm i t an app lic ation with a resume and c o v er letter .

Background Check RequiredEducation, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

  • Desktop Support Specialist

    1 week ago

    Boston, United States Franklin Fitch Full time

    Desktop Analyst| Boston | $75,000 | Law & Professional ServicesAre you looking to join a leading global US Law firm undergoing a digital renovation?Are you hoping to find a role with crystal clear progression pathways?You will be working with an established client, undergoing expansion with a new state-of-the-art office about to open, meaning great potential...

  • Desktop Support Specialist

    1 week ago

    Boston, United States Franklin Fitch Full time

    Desktop Analyst| Boston | $75,000 | Law & Professional ServicesAre you looking to join a leading global US Law firm undergoing a digital renovation?Are you hoping to find a role with crystal clear progression pathways?You will be working with an established client, undergoing expansion with a new state-of-the-art office about to open, meaning great potential...

  • Desktop Support Engineer

    11 hours ago

    Boston, United States Syntricate Technologies Full time

    Required: Monitoring level 1 support emails and delegating to front office and back-office support teams across all regions creating and tracking incidents via service now hardware ordering - responsible for receiving and delivering hardware. coordinating new hires/interns/coops - working closely with TBM RMA requests with various vendors hardware...

  • Desktop Support Specialist

    4 weeks ago

    Boston, Massachusetts, United States East Boston Neighborhood Health Center Full time

    Thank you for your interest in careers at EBNHCEverywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the...

  • Desktop Support Analyst

    6 days ago

    Boston, United States Planet Technology USA Full time

    NO 3RD PARTY RECRUITERS AND LOCAL CANDIDATES ONLY Desktop Analyst * Hands-on, in-person support assisting with troubleshooting must be able to work independently * Will be supporting 650 users they do operate on a hybrid model, so there will be 300-400 employees in the office at any given time * Primarily PCs but may have to help a few standalone people with...

  • Desktop Support Analyst

    1 week ago

    Boston, United States Planet Technology Full time

    NO 3RD PARTY RECRUITERS AND LOCAL CANDIDATES ONLYDesktop Analyst* Hands-on, in-person support assisting with troubleshooting – must be able to work independently* Will be supporting 650 users – they do operate on a hybrid model, so there will be 300-400 employees in the office at any given time* Primarily PC’s but may have to help a few standalone...

  • Desktop Support Analyst

    1 week ago

    Boston, United States Planet Technology Full time

    NO 3RD PARTY RECRUITERS AND LOCAL CANDIDATES ONLYDesktop Analyst* Hands-on, in-person support assisting with troubleshooting – must be able to work independently* Will be supporting 650 users – they do operate on a hybrid model, so there will be 300-400 employees in the office at any given time* Primarily PC’s but may have to help a few standalone...

  • Desktop Support Analyst

    1 week ago

    Boston, United States Planet Technology Full time

    NO 3RD PARTY RECRUITERS AND LOCAL CANDIDATES ONLYDesktop Analyst* Hands-on, in-person support assisting with troubleshooting – must be able to work independently* Will be supporting 650 users – they do operate on a hybrid model, so there will be 300-400 employees in the office at any given time* Primarily PC’s but may have to help a few standalone...

  • Desktop Support Technician

    3 weeks ago

    Boston, United States F2Onsite Full time

    Job DescriptionJob DescriptionHelp Desk/Desktop Support Technician - Boston, MA - Temp to Perm Opportunity Monday-Friday – 40 hours per week 4 month temp to perm opportunityOn call rotation Qualifications and Education Requirements2 years+ experience as a help desk technician or other customer support role as well as working in a Windows/Mac...

  • Production Support Specialist

    2 days ago

    Boston, United States UST Full time

    End User Support SpecialistAssociate III - Production Support, On-Site Opportunity You Are:We are looking for a skilled End User Support Specialist to provide Level 1.5 support for end-users in the US region. The successful candidate will be responsible for resolving technical issues and providing assistance to ensure smooth IT operations. The...

  • Production Support Specialist

    9 hours ago

    Boston, United States UST Full time

    End User Support SpecialistAssociate III - Production Support, On-Site Opportunity You Are:We are looking for a skilled End User Support Specialist to provide Level 1.5 support for end-users in the US region. The successful candidate will be responsible for resolving technical issues and providing assistance to ensure smooth IT operations. The...

  • Production Support Specialist

    2 days ago

    Boston, United States UST Full time

    End User Support SpecialistAssociate III - Production Support, On-Site Opportunity You Are:We are looking for a skilled End User Support Specialist to provide Level 1.5 support for end-users in the US region. The successful candidate will be responsible for resolving technical issues and providing assistance to ensure smooth IT operations. The...

  • Desktop Support Consultant

    2 weeks ago

    Boston, United States Flexion Full time

    Job Description Flexion Inc. a Madison, WI based IT Consulting and Services firm is looking for a Desktop Support Consultant to work on a long-term consulting project. The client for this position is based in downtown Boston and the work will be performed from this location. The most efficient way to reach our recruiting team is to submit your resume...

  • Technology Support Specialist II

    7 days ago

    Boston, United States Latham & Watkins Full time

    Technology Support Specialist II Tracking Code 5675 Job Description Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is seeking a Technology Support Specialist II to join our dynamic team in Boston. **About Latham & Watkins**Latham & Watkins is a global law firm consistently ranked among the top firms in the world....

  • Technical Support Specialist

    4 weeks ago

    Boston, United States Planet Technology Full time

    Helpdesk Specialist- Tier 2Onsite in Boston, Contract- Potential for extension and/or conversionPreferred: Entry-Level position, Related bachelor's degree, some experience in desktop & AV support Must Haves:1-3+ years of experience of end-user support experience or recent college graduate in Computer Science or a related fieldExperience with Windows 10...

  • Technical Support Specialist

    1 week ago

    Boston, United States Planet Technology Full time

    Helpdesk Specialist- Tier 2Onsite in Boston, Contract- Potential for extension and/or conversionPreferred: Entry-Level position, Related bachelor's degree, some experience in desktop & AV support Must Haves:1-3+ years of experience of end-user support experience or recent college graduate in Computer Science or a related fieldExperience with Windows 10...

  • Technical Support Specialist

    4 weeks ago

    Boston, United States Planet Technology Full time

    Helpdesk Specialist- Tier 2Onsite in Boston, Contract- Potential for extension and/or conversionPreferred: Entry-Level position, Related bachelor's degree, some experience in desktop & AV support Must Haves:1-3+ years of experience of end-user support experience or recent college graduate in Computer Science or a related fieldExperience with Windows 10...

  • Desktop Systems Specialist II

    18 hours ago

    Boston, United States XTGlobal Full time

    Hi , Greetings from XTGlobal, Inc.! We at XTGlobal, Inc. are currently sourcing for Desktop Admin requirement. Request you to kindly review the job description given below and reply back if you are interested in pursuing this opportunity. Title: Desktop Systems Specialist II [XTGL_36278] Location: Boston, MA (Onsite Job) Type: 12+ Months...

  • Desktop Support Officer

    4 weeks ago

    Boston, United States Axiom Technologies Full time

    Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the...

  • IT Support Specialist II

    1 day ago

    Boston, United States Meet Boston Full time

    Description Meet Boston seeks an IT Support Specialist II to join our team. This role is responsible and accountable for the strategic and day-to-day operations of our technology systems, including implementation and maintenance at our corporate office, our Visitor Center on Boston Common and the mobile Visitor Center. The IT Support Specialist reports to...