Production Support Specialist
2 weeks ago
End User Support Specialist
Associate III - Production Support, On-Site Opportunity
You Are:
We are looking for a skilled End User Support Specialist to provide Level 1.5 support for end-users in the US region. The successful candidate will be responsible for resolving technical issues and providing assistance to ensure smooth IT operations.
The Opportunity:
· Provide Level 1.5 technical support to end-users in the US region, addressing their inquiries and resolving issues promptly.
· Troubleshoot and resolve hardware and software problems, including desktops, laptops, and mobile devices.
· Collaborate with other IT teams to escalate and resolve complex technical issues.
· Document all support activities and maintain accurate records in the ticketing system.
· Assist in the setup and configuration of end-user devices and software applications.
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What you need:
· Bachelor's degree in Information Technology or related field.
· Proven experience in providing technical support to end-users.
· Strong knowledge of desktop/laptop hardware and operating systems.
· Excellent communication and customer service skills.
· Ability to work well independently and as part of a team.
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