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Customer Service Representative
2 months ago
Under limited supervision, ensures that customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required.
Responsibilities
- Provides support to customers, handles inquiries, and provides resolutions.
- Resolves routine questions and problems, and refers more complex issues to higher levels.
- May assist with researching and investigating complex inquiries and follows up on questions/issues to resolve concerns in an accurate and timely manner.
- Maintains customer satisfaction by providing exemplary customer service, program knowledge, empathy and professionalism for area of specialization.
- Appropriately escalates customer dissatisfaction or the most complex issues.
- Mentors and guides less experienced representatives.
- Performs all other duties as assigned.
- Excellent customer service skills with the ability to act with a sense of urgency, positivity and empathy.
- Knowledge and experience with Customer Service practices.
- Must also be able to use all applications in Microsoft Office and able to use all office equipment (copier, scanner, fax, MS or Mac computer, telephones and printers).
- Must have strong communication skills, advanced troubleshooting and multi-tasking skills.
- Strong attention to detail
- Ability to lift and carry over 10 lbs.
- Sitting or standing for long periods of time may be required.
- Inventory experience preferred.
- Retail experience preferred.
- Basic technical knowledge preferred.
- High school diploma or GED is required.
- Five (5) years of related experience is required.
- None.
Benefits Overview
UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.
Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists.
Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.
Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits. Life Employees receive $40,000 of group term life insurance and $40,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.
Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.
Time Off - A generous leave program offers multiple paid leave options:
- Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
- Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
- Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
- Holidays: 12 set paid holidays each year plus three floating holidays, which can be used anytime during the fiscal year.
FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.
Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.
EEO Statement
UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.
