Customer Service Adviser
3 months ago
**Customer Service Adviser**
* Ivanhoe Parkway Ashby-De-La- Zouch, Ashby-De-LA-Zouch, United Kingdom
* Full-time
**Company Description**
SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.
At SGS, we have an open corporate and international culture, we offer a dynamic work environment in a leading global company. Our high professional standards and our sustainability approach guarantee you a future-oriented work environment. We invest in our employees for the long term and we are committed to supporting your development within the company.
**Job Description**
**Job Title****:** Customer Service Adviser
**Job Type:** Permanent
**Hours****:** 37.5 per week
**Job Location****:** Ivanhoe Parkway, Ashby-De-La-Zouch
**Salary:** As a Customer Service Adviser, youll receive a salary of 20,000, plus youll benefit from a **10**% performance bonus, a contributory pension scheme and life cover**.**
As a customer Service Adviser youll be responsible for being the Initial point of contact with the Client for all queries related to their service. You will be efficiently and effectively manage incoming calls & emails from clients and provide administration support to the Account Management and Technical Team in terms of report writing, building presentations, collation of data and responses for clients.
**Key Accountabilities;**
* To liaise with Operations to ensure delivery of the client requests within the required deadline
* To build and maintain excellent internal and external client relationships
* Ensure that all client requests are dealt with and responded to in a timely manner
* Maintain confidentiality at all times.
* To work as part of a team providing a high level of professional service to our clients.
**Qualifications**
To be successful in this role, youll need (extensive and) recent experience
* Good customer service understanding
* Food business operational experience
* Excellent spoken and written communication skills
* A responsible attitude as well as understanding the importance of building strong relationships
* Face to face and written client communications or customer service experience.
* Experience of a laboratory environment.
**Additional Information**
**APPLY NOW** for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days
**Videos To Watch**
Customer Service Adviser
* Ivanhoe Parkway Ashby-De-La- Zouch, Ashby-De-LA-Zouch, United Kingdom
* Full-time
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