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Senior Customer Logistics Manager

3 months ago

Mooresville, United States FedEx SupplyChain Full time
AboutFedEx Supply Chain

FedExSupply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in thethird-party logistics industry offering a diverse service portfolio thatenables commerce for businesses. With a proven track record of innovation andoperational excellence, FedEx Supply Chain takes a consultative approach tooptimize logistics processes, implement innovative technology and drivecontinuous improvement. By leveraging best practices and the world-renownedFedEx network, FedEx Supply Chain delivers leading solutions that provideflexibility, enable scalability and improve cost-effectiveness for customers.Through more than 11,000 employees, 130 operations and 35 million square feetof warehouse space, FedEx Supply Chain manages nearly 150 million packages andprocesses 358 million returns each year. For more information, go tosupplychain.fedex.com.

WeHave....
  • Astrong FedEx brand consistently ranked among the world's most admired andtrusted employers.
  • Atop notch leadership team with the experience needed to grow and develop yourcareer.
  • Anopen mind for new ideas and creative methods.
  • Astrong compensation and benefits package, including health, vision, dental,401k with a strong match and much more
GeneralSummary....

The Senior Customer Logistics Manager isresponsible for the successful operations of logistic/warehouseoperations. Serves as an expert resourceto the organization to improve the execution, service delivery and servicecosts for sites, which includes identifying opportunities and trends. This role will help formulate strategies tomaximize profitability and address issues with resolution. The strategic business objective is tocoordinate with operations to suggest enhancements that will drive customersatisfaction, increase product influence and grow the business.

This position will beresponsible for.....
  • Maximizing operationaleffectiveness on ensuring management teams are focused on delivering timelyresults for the business.
  • Design and implementprocess that helps to ensure teams are achieving performance expectations.
  • Focus on operationalexecution, service delivery and service costs, KPI's and continuous improvement.
  • Collaborates withContinuous Improvement and Engineering to identify and set continuousimprovement targets for sites.
  • Delivers periodicupdates to senior leadership on effectiveness of company's logistics efforts.
  • Partners with AccountManagement team to ensure customer needs are met and issues are resolved.
  • Monitors and maintainsthe success, accuracy, status and operational effectiveness of implementedplans, policies and operating procedures.
  • Provides leadership inusing Quality Driven Management techniques within the business, encouraging useof analysis to drive decision-making and development of improvements. Ensuresteam understands expectations and how information is reported and used.
  • Actively participatesin leadership development activities, including succession planning, coaching,and individual development planning within span of control.
  • Performs all otherduties as assigned or requested.
You might be a greatfit if....

Education/Experience
  • Bachelor's Degree inLogistics, Industrial Engineering, or related operations discipline is stronglypreferred. Alternatively, military rank at E-9 or O4-O5. Master's Degreepreferred. Additional job-related certifications preferred.
  • A minimum of ten (10)years of proven management experience, preferably in a multi-customer logisticsenvironment responsible for managing customer relationships, contracts, pricing,P&L, QDM, and talent management.
  • At least three (3) tofive (5) years' experience in a management/supervisory capacity.
  • At least eight (8) toten (10) years experiences in a distribution industry, competitive climate,supply chain services and current/future trends including dedicated focus inaccount management metrics strongly preferred.
  • Experience with QDM,Lean or Six Sigma Methodologies.
  • Excellentorganizational and analytical skills.
  • Prioritization andproblem solving skills essential.
  • Must have excellentcommunication skills, both written and oral, and the ability to effectivelyinteract with Company customers and employees.
  • Demonstrated knowledgeand user experience with Excel, Access, E-Mail, and Word Documents.
Physical/Cognitive Requirements

With orwithout accommodation:
  • Ability to follow policies andprocedures.
  • Ability to read, write and interpretinformation.
  • Ability to add, subtract, multiply anddivide.
  • Ability to use hands to finger, handle,or feel.
  • Ability to sit/walk/stand for up to 8hours per day.
  • Must possess visual acuity, i.e., close,distance, and color vision, depth perception and the ability to adjust focus.


FedEx Supply Chain is an equal opportunity employers. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.
** Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, education/training and a candidate's work experience.

Pay Range: 104549.0 (Min) - 151462.0 (Mid) - 198375.0 (Max) Yearly