Customer Success Specialist
3 weeks ago
Position Overview:
The Customer Success Specialist will play a key role in ensuring customer satisfaction, managing customer inquiries, and supporting various cross-functional teams within the company. The ideal candidate will have a strong understanding of supply chain logistics and experience in customer service.
Details:
- On-site in Mooresville
Key Responsibilities:
- Handle 30+ customer inquiries daily via phone and email, including receiving orders, entering them into the system, managing scorecards, and troubleshooting issues.
- Address and resolve customer issues efficiently, maintaining a high level of service quality.
- Assist with office management responsibilities including ordering supplies, maintaining cleanliness, and ensuring a productive workspace.
Requirements:
- Strong problem-solving and conflict resolution skills.
- Knowledge and experience within the supply chain industry
- Proven customer service experience
- Strong communication skills
- Ability to work cross-functionally
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