Business Support Associate

4 weeks ago

Harrisburg, United States Actalent Services Full time

Business Support Associate

Job SummaryThe Business Support Associate is responsible for providing timely and value-adding customer service toour customers including, but not limited to candidates, contract employees, clients and internal partners(both in the field office and corporate or center). This is a customer-facing role that will require ongoingsupport of customer interactions, problem resolution, and maintaining general office operations, viatelephone, email, and in-person.

Key ResponsibilitiesConsultant and Client Onboarding• Support candidate onboarding process, including I-9 form review and completion and validatingI-9 documentation, providing assistance with pre-employment paperwork completion,distributing PPE and other assets as needed• Support client onboarding process, including driving AT&E utilization• Manage consultant compliance with key E-Verify requirements (e.g. expired documents,expired compliance)• Assist with contractor training and certification requirements

Lifecycle Management• Serve as contact for Consultant questions, and facilitate communication to the center throughACT and Cases to help resolve onboarding or payroll and invoicing issues (adjustments, lostchecks, invoice issues, etc.) with a goal of ensuring customer satisfaction and timely resolution• Partner with the center through Cases to update contractor records for address updates, directdeposit changes, etc.• Manage the processing of live paychecks• Manage contractor travel booking requests• Direct unemployment filing questions and workers compensation inquiries to the proper teamsfor resolution

Operational Support Activities• Provide outstanding front office customer service (telephone and reception area)• Partner with talent acquisition to manage internal onboarding for all field office/on-premisehiring, including I-9 and onboarding paperwork completion, setting up desk, etc.• In partnership with BSS, manage internal payroll process• Asset distribution and collection for new internal hires and terminations• Maintain outstanding levels of administrative support to all internal and external employeesand resolve issues related to process and technology questions• Serve as primary liaison between field office producers and corporate or center-based teams,and find opportunities to drive partnerships between the center and field employees• Provide education and accountability to field office/VOP producers around importantprocesses, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.• Serve as point of contact for real estate communications (support any in-officeupdates/moves/installations), and property management• In partnership with BSS, manage office purchasing (P-card reconciliation) and vendormanagement (copier maintenance, kitchen appliance service, etc.)• Order, maintain and organize all office supplies, manage mailing and shipments, and file andmaintain office paperwork and office directory

Competencies• Ability to prioritize, organize, problem solve and meet deadlines and goals• Ability to communicate effectively and provide follow up• Capability of working in a team-oriented environment and deliver/receive honest feedback• Thorough knowledge of business policies and human resource practices• Excellent written/oral communication and interpersonal skills• Strong decision-making ability• Ability to build strong partnerships with all internal customers, both locally and in our corporateand center-based locations• Integrity and ability to maintain confidentiality and personal credibility• Ability to tackle complex issues and develop innovative, practical solutions• Understanding of the Allegis organization; context, complexity, dynamics, key issues and drivers• Understanding how information impacts the operating company and how data will be used tosupport operating company decisions• Action and detail oriented; able to prioritize while handling multiple tasks

Qualifications• 1 + years’ experience in a customer service related position• Associates degree or two years of applicable experience in customer service

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