Business Analyst

1 week ago


Harrisburg, United States Comtech Global Full time

Role: Business AnalystLocation: Harrisburg, PAFirst two weeks onsite and then remotePlease share resumes topgo AT THE RATE OF Comtechglobal DOT COMComplete Description:Generally, the contractor will perform the following tasks:• Answers helpline calls, in a live environment.• Responds to resource account inquiries within 1 business day.• Conducts analysis on the method of death reporting by county and user type by creating and using pivot tables in Excel.• Creates informative, actionable, and repeatable reports through highlighting relevant trends on adoption, compliance and opportunities for improvement.• Provides end-user support in requesting EDRS accounts and EDRS standard training.• Utilizes the weekly EDRS adoption dashboard to monitor a variety of measures. Conducts additional outreach as directed by SMEs or established protocols.Operational Requirements:The contractor will be required to:• Complete weekly timesheet reporting in PeopleFluent/VectorVMS by COB Friday.• Provide weekly personal status reporting by COB Friday submitted on SharePoint.• Schedule project status meetings with both the DSR Director, Vital Events Registry Manager, and Death Registry Supervisor.Contractor Skills And Experience Requirements:As appropriate for a business analysis and to meet general objectives shown above. Must have strong helpdesk/call-center type experience and be able to manage a large volume of live calls from a variety of different stakeholders. Contractor is expected to have strong verbal and written communication skills. Your Resume * (.doc,.docx,.pdf files are only allowed)

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