Food Server

2 months ago

New York, United States Romer Hell's Kitchen New York Full time

Compensation Type:
Hourly

Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Romer Hell's Kitchen New York

Overview:

The Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. The Server is also responsible for receiving and delivering guests orders and collecting payment. This position requires a motivated hospitality professional who is organized, friendly, and passionate. You will be an integral part of our service team who sets the stage for a memorable meal. You have a passion for food and beverage and you strive to provide selfless hospitality to our guests. You have amazing attention to detail, work well as part of a team, and work well under pressure.

Responsibilities:
  • Provide leadership to create a culture and work environment based upon respect
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a friendly and warm demeanor at all times.
  • Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
  • Prep items as needed by Chef or Manager in preparation of private events
  • Assist with private event set-ups and breakdowns in all hotel public area
Qualifications:
  • Bring 3-4 years of experience as a Server
  • Be familiar with the organization of the Restaurant(s) function of each job position.
  • Have a thorough knowledge of menus and current specials.
  • Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
  • Pre-bus all tables removing soiled dishes after each course.
  • Be familiar with the operation of the P.O.S system.
  • Perform cashiering functions by closing checks and preparing end of shift paperwork.
  • Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
  • Ensure that tables and side stands are kept stocked, tidy and clean.
  • Breakdown trays of soiled dishes and linen in the dish room according to established standards.
  • Consistently upsell food, beverage and promotional items to guests.
  • Receive and deliver food and beverage orders and collect payment.
  • Ensure overall guest satisfaction.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications, or working conditions associated with the role.

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