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Food and Beverage Server
2 months ago
The role of a food and beverage server is crucial in ensuring a seamless dining experience for our guests at Catch Steak. Your primary responsibilities include taking orders, managing the dining area, serving drinks, and assisting guests in making informed choices.
In addition to these tasks, you are expected to leverage your expertise, knowledge, and personality to create a dining atmosphere that surpasses expectations.
You have been selected for this role due to your experience, skills, and character. Together, we will strive to deliver an unforgettable dining experience for every guest.- Fulfill all assigned opening and closing responsibilities.
- Take guests' food and drink orders, employing effective sales techniques and making suitable recommendations. *Always gauge your guests' preferences when suggesting items.
- Input orders accurately into the POS system.
- Keep a backup record of all orders on a server dupe pad in case of POS system failure.
- Retrieve beverages from the service bar and serve them promptly.
- Open wine and champagne bottles using proper service techniques.
- Anticipate guests' needs and respond swiftly.
- Acknowledge all guests, regardless of their location in the dining area.
- Engage with guests, supervisors, and colleagues in a courteous and professional manner.
- Always strive to make guests feel supported by addressing and proactively resolving any complaints.
- Act with integrity and honesty at all times.
- Notify management of any issues that arise at a table.
- Maintain cleanliness, sanitation, and organization in all service areas.
- Properly set tables for each course before food delivery.
- Clear each course promptly, following the established clearing guidelines.
- Continuously familiarize yourself with menu items and stay updated on any changes. *Use daily shift notes as a reference.
- Inform management of notable guests, high spenders, and those who may require extra attention.
- Alert the kitchen staff to any allergies.
- Communicate any position changes to food runners.
- Ensure the accuracy of guest checks and process payments promptly.
- Complete the end-of-night closing procedures.
- Perform assigned side-work throughout the evening.
- Notify management of any relevant information pertaining to the shift.
- Clock in and out for each shift. *Inform a manager if you encounter any issues.
- Adhere to responsible alcohol service practices. Verify the age of guests who appear under 40 and never serve alcohol to intoxicated individuals.
- Follow all Health Department best practices outlined in each service station.
- Comply with all Covid health and safety protocols.
