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Customer and Data Support

2 months ago

Birmingham, United States MILLENNIUMSOFT Full time

Position : Customer and Data Support - Complaint Management

Location : Birmingham, AL

Duration : 12 Months contract

Total Hours/week : 40.00

1st Shift

Client: Medical Device Company

Job Category: Healthcare

Level Of Experience: Mid-Level

Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)

Shift Timings: 8 AM -5 PM

Must haves:

Good communication skills

Good written & verbal skills

Bachelors degree required

Customer tech & support experience

Organizational skills

Job Description:

Customer and Data Support - Complaint Management is responsible for managing the customer experience related to complaints or questions on our products and services and for prioritizing business opportunities and product/ service solutions.

Typically is a college / university graduate or has equivalent experience.

Has basic knowledge of theories, practices and procedures in a job family or skill related to software and support

Applies knowledge and skills to complete own work. Depends on others for instruction, guidance and direction.

Develops competence in own area by performing routine work.

This position will support the Integrated Solutions Data and Customer Support Team by supporting our complaint management across the platform.

This position will be customer facing and self-motivated to develop processes and procedures for user access and management across the Integrated Solutions platform, including supporting sites with single sign on, deployed and hosted solutions.

Additionally this position will support other complaint management tasks across the platform. Ideal candidate will have some support experience with other Software as Service solutions.

The ideal candidate will also have excellent written and verbal communication skills. This position will be remote.

Job requirements:

Bachelor's degree preferred

Proficient in Microsoft Office Products