Customer Care Rep I

2 months ago

Charleston, United States South State Full time

** Customer Care Rep I - Charleston**

**Job Category****:** Operations **Requisition Number****:** CUSTO07453 Showing 1 location **Job Details**

**Description**

**SUMMARY/OBJECTIVES:**

Provide superior customer service to external and internal customers by delivering a seamless experience to the customer regardless of the product, application or service need. Must build and maintain rapport with the customer by quickly earning trust and establishing themselves as subject matter experts. The CCR is able to identify the customers problem, effectively communicate the resolution and use judgment to escalate issues and report trends to management as needed. Actively seeks to retain customer relationships. Ensures compliance with South State Bank Code of Business Conduct and Ethics and other operating procedures while still maintaining the essential customer experience.

**ESSENTIAL FUNCTIONS:**

* Identify and resolve customer inquiries using active listening, critical thinking and probing skills for first call resolution.

* Answers inbound phone inquiries timely, accurately and professionally with a personalized rewarding experience for the customer.

* Able to successfully respond to general inquiries regarding accounts to include but not limited to balance inquiries, transaction history, transfers, stop payments, loan inquiries, phone banking PIN resets, customer maintenance updates, product assistance and check orders. Provide tier one digital banking support to include Multi-Factor Authentication unlock or delete, unlock customers Online Banking profile, and assist customer with self-service password tool. Assist customers with debit card support to include inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes.

* Process customers inquiries accurately and efficiently to build customer confidence and trust, based on established policies and procedures.

* Promote our virtual branch solutions to our customers by ensuring we met or exceeded their expectations.

* Meet or exceed the CCR quality and productivity goals assigned by management.

* Ensure the security of customer information and assist with minimizing bank loss by performing customer authentication on each call received.

* Use all available systems and resources to review and interpret customer information

* Maintain a working knowledge of PC skills including the ability to troubleshoot common problems and navigate the internet, intranet and between multiple systems

* Provide support by performing additional duties and tasks as needed or assigned.

* Maintain a positive and professional demeanor with customers at all times regardless of the circumstances, or stress level of the call center.

* Keep customers aware of changes in bank services, practices and other factors affecting their account relationship.

* Follow established processes and guidelines in daily activities to do what is right for the customer and the bank, adhering to all company and department policies.

* Successfully complete additional skills training as required/requested.

**The duties and responsibilities listed above may be revised at any time within the sole discretion of South State Bank without advance notice to or the consent of the employee.**

**OTHER POSITIONS:**

* South State Bank reserves the exclusive right to transfer an employee, without their consent or advance notice, from their current position to any other position within the same branch or a different branch.

**TRAINING REQUIREMENTS/CLASSES:**

* Successfully complete Customer Care New Hire Training

* Annual Regulatory Compliance Training

* Additional Training:

+ Basic Banking, Active Listening, Written Communications Suite, Verbal Communications Suite, Telephone Etiquette, Essentials of Workplace Conduct, Handling Conflict in the Workplace, Team Building, Quality Customer Service Matters and Understanding Bank Products.

+ Recurring technical training as required

**PERSONAL QUALITIES:**

* Must be enthusiastic and highly motivated with a strong work ethic and intense focus on results

* Ability to work with confidential information, both internally and externally, in a professional manner

* Ability to have flexible hours when necessary

* Receptive to coaching and feedback

* Demonstrate the desire to meet/exceed goals and solve problems while working in a fast-paced environment

* Additional qualities listed below in Behaviors and Motivations

**Travel Required**

Yes . Possible travel required for training purposes. **Qualifications**

**Skills**

**Behaviors**

**Required**

**Team Player****:** Works well as a member of a group

**Enthusiastic****:** Shows intense and eager enjoyment and interest

**:**

**Motivations**

**Required**

**Goal Completion****:** Inspired to perform well by the completion of tasks

**:**

**Education**

**Required**

High School or better.

**Experience**

**Required**

**Must have excellent customer service skills including verbal, listening, and problem-solving skills.

**Interpersonal skills to create a positive and effective work environment.

**Must be able to sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, and reports.

**Preferred**

**Previous customer service (Inbound Call Center) experience

**Experience in financial services

**Licenses & Certifications**

  • Customer Care Rep I

    2 months ago

    Charleston, United States CenterState Bank Full time

    ** Customer Care Rep I - Charleston, SC** **Job Category****:** Operations **Requisition Number****:** CUSTO07246 Showing 1 location **Job Details** **Description** **SUMMARY/OBJECTIVES:** Provide superior customer service to external and internal customers by delivering a seamless experience to the customer regardless of the product, application or service...

  • Customer Care Rep I

    2 months ago

    Charleston, United States CenterState Bank Full time

    ** Customer Care Rep I - Charleston, SC or Charlotte, NC** **Job Category****:** Operations **Requisition Number****:** CUSTO07246 Showing 1 location **Job Details** **Description** **SUMMARY/OBJECTIVES:** Provide superior customer service to external and internal customers by delivering a seamless experience to the customer regardless of the product,...

  • Technical Support Rep I

    1 month ago

    Charleston, United States Shentel Full time

    Technical Support Rep I Blacksburg, VA, USA ● Charleston, WV, USA ● Charlottesville, VA, USA ● Chillicothe, OH 45601, USA ● Edinburg, VA 22824, USA ● Georgetown, DE 19947, USA ● Hagerstown, MD, USA ● Lancaster, PA, USA ● Lynchburg, VA, USA ● Richmond, VA, USA ● Roanoke, VA, USA ● Waynesboro, VA 22980, USA ● Weston, WV 26452,...

  • Customer Service Associate I

    1 week ago

    Charleston, West Virginia, United States CenterState Bank Full time

    Customer Care Rep I - CenterState BankJob Category: Operations Requisition Number: CUSTO07453Job OverviewSUMMARY/OBJECTIVES:The primary objective of the Customer Care Representative I is to deliver exceptional service to both external and internal clients, ensuring a seamless interaction across various products, applications, or service needs. This role...

  • Boating Sales Rep

    4 weeks ago

    Charleston, United States Keelforce, LLC Full time

    Job DescriptionJob DescriptionKeelforce, LLC. is seeking a full- or part-time Boating Sales Rep to join our team in Charleston, SC, with possible opportunities in Georgia and North Carolina. This can also be a seasonal position!Earn $15/hour plus sales commission! This position also enjoys great perks such as access to boats for personal use, bonus plans...

  • Boating Sales Rep

    1 month ago

    Charleston, United States Keelforce, LLC Full time

    Job DescriptionJob DescriptionKeelforce, LLC. is seeking a full- or part-time Boating Sales Rep to join our team in Charleston, SC, with possible opportunities in Georgia and North Carolina. This can also be a seasonal position!Earn $15/hour plus sales commission! This position also enjoys great perks such as access to boats for personal use, bonus plans...

  • Customer Service Rep I

    2 months ago

    Charleston, United States HomeTeam Pest Defense Full time

    Overview: At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeams next all-star...

  • Customer Care Specialist

    2 months ago

    Charleston, United States Terminix Service, Inc. Full time

    Job DescriptionJob DescriptionTerminix Service Inc in Chapin SC has the opportunity to add a member to the office team for a full time Customer Care Specialist. This job reports to the Charelston SC Branch office.Apply for this job if:You're comfortable talking to people. You are not bothered by offering the services that your customers need to make...

  • Customer Support Specialist I

    1 week ago

    Charleston, West Virginia, United States Shentel Full time

    Customer Support Specialist I Shentel is a leading provider of broadband solutions, delivering high-speed internet, video, and voice services across the Mid-Atlantic region. Our extensive fiber optic and cable networks ensure that we meet the diverse needs of our customers. Are you passionate about helping others? Do you excel at solving problems? If...

  • Customer Sales Rep

    2 weeks ago

    Charleston, United States Palmetto State Armory L Full time

    Job DescriptionJob DescriptionJOB PURPOSEAssist customers in initiating their purchases. Provide the highest level of customer service to maintain a positive buying experience. DUTIES AND RESPONSIBILITIESAssist customers with their purchasing selections of, but not limited to the following items: firearms, class III items, ammunition, tactical, hunting,...

  • Clinical Care Coordinator I

    2 weeks ago

    Charleston, West Virginia, United States MUSC Full time

    Job Overview:The Clinical Care Coordinator (CCC) I is an integral part of the healthcare team, reporting directly to the Case Management Manager. Under the supervision of the Clinical Care Team Leader, the CCC I collaborates with clinical professionals to establish a comprehensive care plan aimed at achieving optimal health outcomes and facilitating a smooth...

  • Customer Care Specialist

    2 months ago

    Charleston, West Virginia, United States United Bank Full time

    Job DescriptionOur Customer Care Specialists are a key representative of United Bank. This role is responsible for providing exceptional service to our internal and external Customers via the telephone and email. This position is an excellent opportunity to learn all the Bank's products, services and work with all lines of business in support of resolutions...

  • Customer Service Rep II

    2 months ago

    Charleston, United States Zf Friedrichshafen Ag Full time

    Ensure a safe work environment and compliance with all EHS policies and procedures are sustained. Ensure conformance to IATF 16949 quality management standards is sustained. Maintain respective procedures and documentation. Identify and suggest chang Customer Service, Service, Manufacturing, Retail, Customer, Shipping

  • Compounding Pharmacy Technician I

    2 weeks ago

    Charleston, United States Option Care Enterprises, Inc. Full time

    Extraordinary Careers. Endless Possibilities. With the nation's largest home infusion provider, there is no limit to the growth of your career. Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 6,000 team members including 2,900 clinicians, we work compassionately to elevate...

  • Marketing - In House Marketing Rep- Lodge Alley

    2 weeks ago

    Charleston, United States Bluegreen Vacations Full time

    Hiring Immediately – In House Marketing – Charleston Brand Ambassadors!We are looking for highly motivated marketers to join our Charleston team. This position provides $20 Hourly \'Training Pay\' for the first two weeks then an Hourly + Commissions Pay Plan. Average target earnings for Marketing Reps in Charleston is $50k to $75k+ including...

  • Scheduling Coordinator/ Customer Service

    1 month ago

    Charleston, United States The Glass Guru of Charleston Full time

    Job DescriptionJob DescriptionBenefits:401(k)Health insuranceOpportunity for advancementBonus based on performanceRoles & Responsibilities:As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:Answer inbound phone calls promptly during business...

  • Customer Care Representative

    3 months ago

    Charleston, United States Lennar Full time

    Location: Location: Customer Care Representative in Charleston at Lennar Homes Location: Experience: 2 years Job Description Overview Summary of Position Requirements Responds to and handles customer care requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, issuing service...

  • Customer Service Representative

    3 months ago

    Charleston, United States Gerald's Tires & Brakes Full time

    Job DescriptionJob DescriptionGerald's Tires & Brakes in Charleston, SC is looking to hire a full-time Customer Service Representative to assist customers when they visit the shop. Are you a people person with excellent conversational skills? Would you like to work for a company that values the contributions of its employees? If so, please read on!This...

  • Universal Banker I

    3 months ago

    Charleston, United States United Community Bank Full time

    Universal Banker I Reports To: Varies. Direct Reports: N/ A - Salary Grade: 5 SUMMARY - As a Universal Banker, you will have the opportunity to deliver excellent experiences for customers and prospects. In addition to assisting with everyday transact Universal Banker, Banker, Teller, Customer Service, Deposit, Operations, Banking

  • Customer Service Specialist I

    4 weeks ago

    Charleston, United States CHARLESTON COUNTY HUMAN SERVICES Full time

    Job DetailsJob Location Palmetto CAP - Charleston, SC Position Type Full Time Education Level High School Salary Range $17.52 - $20.00 Hourly Travel Percentage None Job Shift Day Job Category Nonprofit - Social Services DescriptionJob Summary: As the Customer Service Specialist, you will assist clients with status inquiries regarding applications and assess...