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Asset Management Operations-Salt Lake City-Associate- Retail SMA Oversight

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YOUR IMPACT: The position of Account Onboarding Associate within the Retail SMA Oversight team in Salt Lake City is ideal for someone who is interested in learning all the requirements for new clients to invest in Separately Managed Accounts (SMAs) and streamlining the process with a client service mindset. To successfully onboard client relationships, this role involves communication and coordination across many internal teams, such as Sales, Service & Operations along with touchpoints with external SMA sponsors & custodians. This position requires a thorough understanding of a client service/onboarding environment, and an in-depth knowledge of the industry, our client base, and our systems

. The position also requires an understanding of Client Onboarding, the ability to problem solve and to provide best-in-class service to our clients and sponsors.

OUR IMPACT: Goldman Sachs Asset Management (GSAM) delivers innovative investment solutions through a global, multiproduct platform that offers clients the advantages that come with working with a large firm, while maintaining the benefits of a boutique firm. GSAM is one of the pre-eminent investment management organizations globally. Critical to our success is our ability to leverage a global team of talented professionals to define solutions and lead change across the operational infrastructure.

The GSAM Retail SMA Oversight team sits within the GS Asset Management Operations organization and has primary responsibility of our clients’ portfolio account events, serving as the single point of contact for all operational related client inquiries. Functions cover a wide range of clients and a complex suite of equity and fixed income strategies. The group supports portfolio managers, sales, trading, and client relationship professionals by providing innovative solutions for our clients including accurate and timely client account information while overseeing all aspects of our operational risk and control framework.

The Client Onboarding team plays a critical role within Retail SMA Oversight by ensuring all investment requirements are met and making the client experience as streamlined as possible. By ensuring accuracy and timeliness of onboarding, the group facilitates the business in achieving desired objectives for all aspects of account onboarding, portfolio accounting, cash management, and client reporting.

RESPONSIBILITES AND QUALIFICATIONS

PRIMARY RESPONSIBLITIES:

Serve as the primary point of contact for internal and external

clients with respect to client onboarding, including answering account documentation inquiries, acting as the service stakeholder for policy/procedure related discussions, and establishing client accounts on firm systems

Verify that all documentation received from the client comply with regulatory and compliance standards, as well as firm-wide AML guidelines

Maintain workflow procedures and onboarding documentation

Partner with Management and other Service Representatives to build long term successful and scalable service models

Cultivate a service environment targeted towards enhancing the client onboarding experience

Analyze and problem solve, both independently and with the team

Monitor and escalate onboarding issues to ensure a high-quality response to clients

Create daily Service Level Agreement (SLA) metrics and forecasting across our main businesses to track and monitor KPIs and KRIs

Maintain the day-to-day books & records of Third-Party Wealth (TPW) clients by ensuring accurate funding, exception management and maintenance of tax lot integrity

BASIC QUALIFICATIONS:

Previous experience in Operations and/or Financial Services Industry, preferably in Asset Management

Extremely detailed oriented and willing to collaborate across multiple organizations

Strong leadership, communication, attention to detail, and teamwork skills

Highly analytical with the ability to creatively provide solutions

Can multitask and work well under pressure and in a fast-paced environment with

strong time management and organizational skills

Advanced skills in Microsoft Suite tools including MS Word, Excel, Power Point, and Access

Bachelor’s degree required

PREFERRED QUALIFICATIONS:

Experienced in partnering and managing deliverables during high growth phases

Strategic and creative thinker, with strong facilitation and data gathering skills, able to recommend tactical and long-term solutions

Ability to drive projects through execution with minimal oversight

Technically adept in working with Business Intelligence and low code tools such as Alteryx, Tableau and Robotics Processing Automation (RPA)

Experienced in financial Digital Solution Platforms like InvestCloud, Vestmark

WORK EXPERIENCE

3-5 years of experience in a financial industry, service environment

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