Provider Relations Manager

3 weeks ago

Boston, United States knownwell Full time
About knownwell

Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way care is delivered to patients with obesity. knownwell is a weight-inclusive healthcare company offering metabolic health services, primary care, nutrition counseling and behavioral health services for anyone of any size. Our hybrid model allows for both in-clinic and virtual care to bring support to patients where and when they need it. To learn more about our recent Series A funding, led by Andreessen Horowitz, please check outthis article.

knownwell is seeking a highly motivated and personable Provider Relations Manager to join our team. This role will be pivotal in building and nurturing relationships with primary care providers, specialists, and their offices to facilitate referrals for patients in need of weight management care. This is a play/coach role where the ideal candidate will start off creating the playbook as an individual contributor and over time hire a team to grow the function regionally. The provider relations team will serve as a liaison, ensuring that our healthcare partners understand the benefits of knownwell's specialized services and feel confident in referring their patients to our practice. The position will need someone who is comfortable being in the field at least 4 days per week.

Responsibilities
    • Develop and maintain strong relationships with primary and specialty care clinicians (particular focus on OBGYN, fertility, pediatrician, psychology/psychiatry, orthopedic, cardiac, and bariatric surgery specialists) and their offices, initially in the Boston metroplex and overtime across Massachusetts.
    • Engage providers and office staff through regular visits, calls, and communications to educate them on knownwell's weight management programs and services
    • Act as the primary point of contact for clinicians to address questions, concerns, and feedback about knownwell's services
    • Conduct presentations and informational sessions for healthcare clinicians and their staff to increase awareness of obesity treatment options and knownwell's comprehensive approach
    • Educate healthcare providers on the referral process to ensure a smooth patient transition from primary or specialty care to knownwell
    • Conduct presentations and informational sessions for healthcare clinicians and their staff to increase awareness of obesity treatment options and knownwell's comprehensive approach
    • Collaborate with knownwell's clinical and operations teams to streamline the referral process, ensuring referred patients are onboarded effectively and efficiently
    • Track referral data and analyze trends to optimize outreach strategies and improve referral volume
    • Provide regular reports on referral trends, outreach effectiveness, and partnership developments
Qualifications
    • 5+ years of experience in provider relations, healthcare business development, or a similar role within a medical practice, healthcare system, or relevant organization.
    • Experience and training as a health care provider is a plus
    • Proven experience working with primary care providers and specialists; familiarity with weight management or obesity care is a plus.
    • Exceptional interpersonal and communication skills, with a talent for building relationships with diverse stakeholders.
    • Bachelor's degree in healthcare administration, business, marketing, or a related field; advanced degree or health care clinical education is a plus.

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