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Client Service Representative

4 months ago

Minneapolis, United States Feldmann Imports Full time

Feldmann Imports Mercedes-Benz is looking for the best and brightest to become part of our winning Client Care Department If you have experience in any industry or organization that focuses on providing guests with a superior experience, then we encourage you to apply today. The right candidate is a positive, innovative team player that shares our passion in providing high quality, consistent service to our clients. This position handles both inbound and outbound service calls, while building customer relationships. Maintaining excellent customer relations is key for this position.

**What We Offer**

* $19.00 - $25.00 per Hour based on daily and weekly performance

* Medical, Dental and Vision Insurance

* 401K Plan

* Paid time off and vacation

* Short Term Disability

* Growth opportunities

* Employee vehicle purchase plans

* Saturday Lunches

* Long term job security

* Health and wellness

* Discounts on products and services

**Duties:**

* Role is heavily focused on customer service

* Promptly answer the telephone using positive and clear communication.

* Scheduling appointments for guests

* Strong comprehension and critical thinking skills in order to identify the customers needs

* Ability to gauge tone and display empathy to insure a positive customer experience

* Completing follow-up tasks on daily activities

* Ability to work in a fast paced environment and easily adapts to change

* Ability to handle phone calls and emails for 8 hours a day (with the exception of breaks and lunches)

* Meet daily individual and team goals by managing time and meeting expectations for productivity

* Comply with attendance rules and be available to work on a regular basis.

**Job Requirements:**

* Prior experience working with customers and providing an exceptional experience

* Computer skills and ability to multi task

* Outgoing personality with expertise at developing relationships (i.e., a people person)

* Steady work history and the commitment to starting a new career

* Proficient MS Office knowledge

* Excellent verbal/written communication

* Automotive experience is NOT required

* Valid U.S. drivers license

* Must be willing to submit to a pre-employment background check, DMV screen and drug screen

*We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.*

**Apply for Client Service Representative**

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address City State/Province Zip/Postal Code Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Signature and Verification

I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

Full Name Date: 3/6/2022