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Assistant Director of Banquets
2 months ago
Job Description
Reporting to the Director of Banquets, the Assistant Director of Banquets is responsible for the day-to-day success of the banquet and event department of the resort. You will lead a talented team of banquet professionals in a luxury resort environment while fostering a culture of excellence.
What is in it for you:
Comprehensive benefits package (Medical, Vision, and Dental) including extended benefits like; Employer paid Basic insurance, TDI, and Long-Term Disability for regular Full-time and Part-time employees
401(k) retirement savings plan and matching program
Life Insurance
Participation in the ACCOR Leadership Incentive Program
Duty meal in our staff cafeteria
Wellness Offerings
Exclusive employee travel benefits for Fairmont & Raffles employees and their friends and family
Employee Travel Program within the ACCOR network
Complimentary access to our fitness center
Discounts on food & beverage and spa services
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities
What you will be doing:
Support and manage the Banquets department while ensuring thorough communication and understanding with all internal and external stakeholders
Assist with overseeing the setup, execution, and breakdown of all events: social, corporate, wedding, and internal events.
Responsible for the appropriate and timely setup of all functions and meetings while maintaining standards of food, beverage, and meeting specifications
Supervise, lead, and motivate the Banquet team including captains, servers, bartenders, and house attendants towards achieving exceptional guest service results and complete associate engagement
Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory, and budget for food and beverage functions
Ensure full compliance with Department of Health regulations and standards
Oversight of Banquet billing and reconciliation.
Meet and exceed guest satisfaction by monitoring, evaluating, and auditing food, beverage, service offerings, and standards
Foster a positive work environment resulting in colleague and leader engagement through consistent communication, garnering feedback and actioning measurable improvement plans.
Control purchases and inventory by partnering with the Banquet and Executive Chefs and the purchasing department.
Oversee the selection, training, development, and career growth of banquet and event colleagues and ultimately the food and beverage division.
Ensure all Fairmont brand standards and programs are in place and maintained.
Ensure that sanitation, cleanliness, and maintenance of the event spaces, kitchens & public spaces exceed expectations.
Promote and enforce health and safety awareness as well as ensure the team has a complete understanding of the emergency procedures for the hotel.
Contribute to the improvement of the overall hotel operation by contributing ideas, making suggestions, soliciting feedback and actively participating in departmental communication meetings.
Actively drive and promote the Fairmont Orchid’s environmental program and division-specific initiatives in working towards sustainable operations.
All other duties as assigned.
Qualifications
Strong F&B Operations Experience with an overall minimum of 5 years of experience in Luxury resorts and a minimum of 2 years in a similar role.
High volume hotel experience is desirable.
Creative mindset, comfortable taking charge of projects and expanding the scope of responsibilities.
Outstanding Social & PR skills to develop strong customer engagement
High volume and high-quality Banquet, Outdoor Catering, All-day dining, theme bars, and fine dining exposure is required
Great networking with Wedding and MICE Planners.
Sommelier or Mixologist training is an advantage.
Experience with a unionized environment is an advantage
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