Customer Service Associate Representative

4 months ago

Lake Worth Beach, United States Pyramid Consulting Full time

Immediate need for a talented Customer Service Associate Representative. This is a 03+ Months contract opportunity with long-term potential and is located in Wellington, FL(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID: 23-17660

Pay Range: $16.25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • They are responsible for building rapport and educating members on their available options, including but not limited to, facility or screening options, preventative screening services available to them, or other alternative treatment options.
  • The intent is to assist the member in selecting the option that best pertaining to them.
  • Daily duties include:-conducting research on each case, reaching out to the physician's office, making out bound calls to our members, and fielding incoming calls from members track and communicate system errors in an expediential and thorough manner.
  • Self-report metrics successfully and regularly
  • Take requests for care management from patients, physician offices or imaging centers.
  • Research issues regarding the certification process and forward to the appropriate parties.
  • Delivers basic technical, administrative, or operative Customer Service tasks.
  • Performs simple data entry, sorts requests, and maintains files.
  • Understands simple instructions and procedures.
  • Performs Customer Service duties under direct instruction and close supervision.
  • Work is allocated on a day-to-day or task-by-task basis with clear instructions.
Key Requirements and Technology Experience:
  • Build rapport with members, providing a full concierge service that includes everything from assistance with selecting the proper treatment locations.
  • Utilize the script pathway to educate members on facilities, screening options, and alternative treatments, and ask follow-up questions to determine their best options.
  • Meet or exceed performance metrics related to scheduling appointments and appointment confirmations.
  • Consistently multitask and conduct research on each case, toggling through various applications on multiple screens.
  • Ability to be empathetic understanding that we are dealing with sensitive content with our members.
  • 1+ year previous experience in a contact center setting on outbound calls or dialer experience ideally preferred, and or telephonic sales experience.
  • phone skills
  • computer skills
  • Basic Microsoft Excel, Microsoft Outlook, and Web-ex Teams (Internal) skills
  • Must be able to type more than 30 words per minute
  • Customer Service Skills (history of customer service exp) preferred
  • Must have basic computer understanding/skills
  • Education: High School Diploma/GED
  • Customer service oriented
  • Additional Skills:
  • Educating
  • Metrics
  • Imaging
  • Call center/computer
  • Incoming calls
  • Inbound and outbound
  • Retail sales
  • Data Entry
  • Languages:
  • English
  • Read
  • Write
  • Speak
  • Minimum Degree Required: Completed High School (Diploma or GED)


Our client is a leading Insurance organization and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply today for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#prof

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