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Customer Service Representative
4 weeks ago
Customer Service Representative
We are seeking a motivated and experienced Customer Service Representative to join our client's team in Lantana, FL. This position offers growth opportunities into a specialized product specialist and is ideal for those committed to a career in the security industry.
Responsibilities:
- Handle 150-200 customer calls per week, providing outstanding service and support.
- Transfer calls to appropriate departments and ensure accurate routing.
- Guide customers through issues related to alarm systems, including providing step-by-step instructions on disabling alarms and other technical support.
- Utilize Dice and Matrix Core programs to manage and track customer interactions.
- Demonstrate in-depth knowledge of alarm systems and associated software to effectively resolve customer inquiries.
- Maintain professionalism and patience while assisting customers, ensuring a positive experience.
Requirements:
- Prior experience with alarm systems is a must.
- Proven customer service experience with the ability to handle high call volumes.
- Typing speed of 20+ words per minute.
- Demonstrated aptitude for quickly learning new software programs. Familiarity with Dice and Matrix Core programs is preferred.
- Strong communication skills, with the ability to explain technical concepts clearly.
- Commitment to career growth and development within the company.
Why Join Us?
- Opportunities for career advancement in specialized security divisions.
- Relaxed, supportive team environment
Schedule: 100% on-site - Monday to Friday, 7:45 AM - 4:30 PM
If you are passionate about providing exceptional customer service and have the experience to back it up, we would love to hear from you Email me at
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