Customer Service Representative

4 weeks ago


Lake Worth Beach, United States Staffing Now Full time

Customer Service Representative

We are seeking a motivated and experienced Customer Service Representative to join our client's team in Lantana, FL. This position offers growth opportunities into a specialized product specialist and is ideal for those committed to a career in the security industry.

Responsibilities:

  • Handle 150-200 customer calls per week, providing outstanding service and support.
  • Transfer calls to appropriate departments and ensure accurate routing.
  • Guide customers through issues related to alarm systems, including providing step-by-step instructions on disabling alarms and other technical support.
  • Utilize Dice and Matrix Core programs to manage and track customer interactions.
  • Demonstrate in-depth knowledge of alarm systems and associated software to effectively resolve customer inquiries.
  • Maintain professionalism and patience while assisting customers, ensuring a positive experience.

Requirements:

  • Prior experience with alarm systems is a must.
  • Proven customer service experience with the ability to handle high call volumes.
  • Typing speed of 20+ words per minute.
  • Demonstrated aptitude for quickly learning new software programs. Familiarity with Dice and Matrix Core programs is preferred.
  • Strong communication skills, with the ability to explain technical concepts clearly.
  • Commitment to career growth and development within the company.

Why Join Us?

  • Opportunities for career advancement in specialized security divisions.
  • Relaxed, supportive team environment

Schedule: 100% on-site - Monday to Friday, 7:45 AM - 4:30 PM


If you are passionate about providing exceptional customer service and have the experience to back it up, we would love to hear from you Email me at

kbatista@staffingnow.com

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