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Associate Customer Account Manager
2 months ago
Welcome to AMN Healthcare: Where Your Career Becomes the Next Big Success Story
Ever wondered what it takes to build one of the largest and most successful healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and amazing people like you. At AMN Healthcare, we don't just offer jobs; we pave the way for incredible careers.
Why AMN Healthcare? Because You Deserve the Best:
Forbes Recognition: We don't just make lists; we make headlines. AMN Healthcare proudly claims a spot on Forbes' prestigious lists not once but twice We're among the "Best Large Employers for Women," a testament to our commitment to excellence.
SIA Approval: Acknowledged by Staffing Industry Analysts (SIA) as one of the "Rapidly Advancing Staffing Firms," we have no plans to decelerate in the future.
Incredible Futures: Join a team that doesn't just talk about building the future; we're shaping it. Discover how AMN Healthcare is crafting incredible futures, one amazing career at a time.
Job Summary
The Associate Customer Account Manager solves Healthcare Professional's questions or issues regarding paycheck earnings and deductions, federal and state taxation, and reimbursements in line with IRS guidelines. The role manages an account of Healthcare Professionals and maintains industry-recognized benchmarks for resolution time, Average Speed To Answer, and customer satisfaction. The Account Manager works in partnership with an assigned group of internal business partners to increase customer retention, market share, and revenue. This individual demonstrates customer service and maximizes staffing fill rates accurately documenting in all applicable systems and in a timely fashion.
This position is remote and hours are:
Saturday/Sunday 10am - 7pm
3 days week 4pm - 12:30am
Job Responsibilities
Resolves all first-call resolution inquiries related to timekeeping and reimbursements.
Manages Inbound/Outbound Call Volume.
Partners with Healthcare Professionals, Clients, and Sales to collect approved Time Records to ensure timely pay/bill.
Manages pay/bill discrepancies by partnering with internal and external customers.
Logs and tracks each customer to maintain historical records of all customer interactions.
Responds to internal communications to ensure prompt resolutions.
Works with multiple Branch Offices to provide seamless after-hours service, creating consistency and standard process.
Educates Healthcare Professionals on navigating our self-service website for payroll information.
Establishes payment plans for Earnings Overpayment with healthcare professionals.
Education
Bachelor's Degree | Preferred
Minimum Work Experience
2-4 years in a fast-paced, external facing Customer Support department.
Key Skills
Problem-solving
Effective Communication Skills
Our Core Values
Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation
At AMN Healthcare, our diversity, equity, and inclusion philosophy is grounded in the belief that we should respect all voices, seek different perspectives, and succeed when we act together as a positive force for all of humanity. AMN Healthcare strives to foster a workplace of belonging where all team members can be their authentic selves, where we can apply our collective skills to innovate solutions that empower the future of care. AMN Healthcare is an equal opportunity employer.
Pay Rate
$17.25 - $20.50 Hourly
Final pay rate is dependent on experience, training, education, and location.
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