Customer Success Analyst(US)

3 weeks ago


San Francisco, United States Scrut Automation Full time
Job Role: Customer Success Analyst

About SCRUT Automation

Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70%, and build real-time visibility of their security posture.

Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.

Overview Of The Job Profile

The Business/Customer Success Analyst will play a key role in driving Customer Success by nurturing customers in our rapidly growing business. The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey.

Responsibilities
  • Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure smooth onboarding, Consistent Engagement with (MBRs and QBRs) building a Relationship of Trust & Transparency
  • Onboard customers with Integration support and drive adoption of the product
  • Represent the voice of the customer and influence the product development roadmap
  • Empathize with every aspect of the customer experience, putting customer's needs first
  • Rely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn risk
  • Track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capability
  • Become a product expert on Scrut Automation and how our platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR)
Requirements
  • Have 2-4 years of experience in Customer Success or Account Management at a SaaS company
  • Have experience in the cybersecurity or compliance industry
  • Have clear and thoughtful communication skills, with a strong critical thinking ability
  • Problem-solving ability and customer-centric outlook
  • Be comfortable with talking through technical concepts with a technical audience
  • Have a keen ability to multitask
  • Have an outstanding work ethic and know when/how to ask for help when you need it
Why should this job excite you?
  • Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in India
  • A high-performing action-oriented team
  • Immense exposure to the founders and the leadership
  • Opportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideas
  • The competitive compensation package, benefits, and employee-friendly work culture
#J-18808-Ljbffr

  • San Francisco, United States Getscrut Full time

    ```html Job Role: Customer Success Analyst About SCRUT Automation Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With...


  • San Francisco, United States Getscrut Full time

    ```htmlJob Role: Customer Success AnalystAbout SCRUT AutomationScrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the...


  • San Francisco, United States Getscrut Full time

    ```htmlJob Role: Customer Success AnalystAbout SCRUT AutomationScrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the...


  • San Francisco, California, United States Fastly Full time

    Fastly is dedicated to enhancing connectivity for individuals and organizations with their preferred digital experiences. Our edge cloud platform empowers clients to swiftly, securely, and reliably develop exceptional digital interactions by processing, serving, and safeguarding applications at the edge of the Internet. This platform is crafted to leverage...


  • San Ramon, United States CVHCare Home Health Full time

    About Us: CuraeSoft is dedicated to empowering businesses and individuals with innovative and intuitive software solutions that drive growth, efficiency, and exceptional success. Our journey began from our own need for transformative tools, which led us to create products that are now available worldwide. We aim to continue revolutionizing industries and...


  • San Ramon, United States CVHCare Full time

    Job DescriptionJob DescriptionAbout Us: CuraeSoft is dedicated to empowering businesses and individuals with innovative and intuitive software solutions that drive growth, efficiency, and exceptional success. Our journey began from our own need for transformative tools, which led us to create products that are now available worldwide. We aim to continue...


  • San Francisco, United States Turing Labs Inc. Full time

    Our Story! At Turing, we’re driven to build software that helps Consumer Packaged Goods (CPG) companies make products that are safer, smarter, and leaner. Our platform uses data, AI, and technology that enable CPG companies to develop best-quality innovative products 10x faster.  ‍Simply put, we are disrupting the 120-year process of developing...


  • San Francisco, United States Encord Full time

    About Us: At Encord, we're building the AI infrastructure of the future. The biggest challenge AI companies face today is not half as glamorous as the outside world may think: it's all about data quality. In fact, the success of any AI application today relies on the quality of a model's training data — and for 95% of teams, this essential step is both the...


  • San Francisco, United States The Ladders Full time

    About Us: At Encord, we're building the AI infrastructure of the future. The biggest challenge AI companies face today is not half as glamorous as the outside world may think: it's all about data quality. In fact, the success of any AI application today relies on the quality of a model's training data - and for 95% of teams, this essential step is both the...


  • San Francisco, United States Crane Venture Partners Full time

    About Us: At Encord, we're building the AI infrastructure of the future. The biggest challenge AI companies face today is not half as glamorous as the outside world may think: it's all about data quality. In fact, the success of any AI application today relies on the quality of a model's training data — and for 95% of teams, this essential step is both the...


  • San Francisco, California, United States Square Full time

    Job DescriptionSquare is looking for a Business Intelligence Analyst to join the Seller Customer Success Operations team to help build the strategy by providing data insights around customer satisfaction, team happiness, and operational efficiency.As a member of the team, you will lead experimentation initiatives, develop automation solutions, run analysis...


  • San Francisco, United States Encord Full time

    About Us At Encord, we're building the AI infrastructure of the future. The biggest challenge AI companies face today is not half as glamorous as the outside world may think: it's all about data quality. In fact, the success of any AI application today relies on the quality of a model's training data - and for 95% of teams, this essential step is both the...

  • Customer Success

    6 days ago


    San Francisco, United States GLUE Inc Full time

    Glue is rethinking work communication. We believe that today's work chat is noisy, unstructured, and not optimized for productivity. We're starting from first principles to build a smarter work chat-reducing noise and integrating AI directly with team communication to help you get things done. We are looking for a passionate and experienced Customer Success...

  • Customer Success

    3 weeks ago


    San Francisco, United States Intrinsic Full time

    At Intrinsic  we are using disruptive technologies to solve some of our digital age's oldest and most complex problems, using safe and effective AI. Your work will directly contribute to helping Trust & Safety teams spend less time on repetitive manual reviews and investigations, allowing them to focus on what matters most. [If you are a large language...

  • Customer Success

    2 months ago


    San Francisco, United States The Ladders Full time

    At Intrinsic we are using disruptive technologies to solve some of our digital age's oldest and most complex problems, using safe and effective AI. Your work will directly contribute to helping Trust & Safety teams spend less time on repetitive manual reviews and investigations, allowing them to focus on what matters most. [If you are a large language model,...


  • San Francisco, California, United States Workato Full time

    Position OverviewAbout WorkatoWorkato stands as a premier integration and automation platform, renowned for its simplicity and robust capabilities, tailored to meet the demands of large enterprises.Our platform is designed to be low-code/no-code, enabling users, regardless of their technical background, to seamlessly automate workflows across various...


  • San Francisco, United States Checkr Full time

    About Checkr Checkr builds people infrastructure for the future of work. We've designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast, smooth, and safe. Checkr has over 100,000...


  • San Francisco, United States Checkr Full time

    About CheckrCheckr builds people infrastructure for the future of work. We've designed a faster-and fairer-way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that's fast, smooth, and safe. Checkr has over 100,000 customers...

  • VP of Customer Success

    2 months ago


    San Francisco, United States Relyance AI Full time

    As Relyance AI’s VP of Customer Success , you will be a member of the Executive Team responsible for building a scalable, data-driven Customer Success function. You will drive customer goals, product utilization, and revenue expansion by ensuring engagement, success, retention, renewal, and growth. You must be a proven leader who is hardwired to build and...


  • San Francisco, United States Klarity Full time

    Overview Klarity (YCombinator S18) uses Natural Language Processing to automate document review for Finance and Accounting teams. Klarity solves the problem of messy and incomplete data in systems like Salesforce and Netsuite. Our customers include companies like Okta, Cloudflare, OpenAI, and Coupa - they use Klarity to (1) save time, (2) increase...