Customer Success Manager
2 months ago
About Us: At Encord, we're building the AI infrastructure of the future. The biggest challenge AI companies face today is not half as glamorous as the outside world may think: it's all about data quality. In fact, the success of any AI application today relies on the quality of a model's training data — and for 95% of teams, this essential step is both the most costly, and the most time-consuming, in getting their product to market. As ex-computer scientists, physicists, and quants, we felt first-hand how the lack of tools to prepare quality training data was impeding the progress of building AI. AI today is what the early days of computing or the internet were like, where the potential of the technology is clear, but the tools and processes surrounding it are still primitive, preventing the next generation of applications. This is why we started Encord. We are a talented and ambitious team of 53, working at the cutting edge of computer vision and deep learning, backed by top investors, including CRV and Y Combinator, leading industry executives like Luc Vincent, former VP of AI at Meta, and other top Bay Area leaders in AI. We are one the fastest growing companies in our space, and consistently rated as the best tool in the market by our customers. We have big plans ahead and are looking for a rockstar Customer Success Manager to join us in building our GTM team. The Role: This is a unique opportunity for an ambitious, multi-talented individual to help build our Customer Success function and have a massive impact on a high growth business. As a Customer Success Manager, you will be working with our customers on building world-leading AI applications across a broad set of verticals including retail, insurance, and healthcare. You will also work closely alongside the wider Growth and Engineering teams as well as the co-founders to shape Encord's direction and help us manage our rapidly expanding customer base. The ideal candidate is a superstar who is willing to work hard, roll up their sleeves and take responsibility for managing innovative companies adopting computer vision technologies. You will be in for a fun ride About You: You're an exceptional communicator, both written and spoken; you are comfortable leading a meeting with the CTO of a Fortune 500 company, the founder of a fast-growing startup, or the lead ML engineer of a research institution. You're structured and organized, and instinctively know how to prioritize your time. You want to grow within Encord. You might want to become the best customer success, solutions engineering, or account management specialist out there and you’re looking for a company that can offer you that growth and learning opportunity to enable you to become a future leader. You're ambitious and you want to rise faster than would be possible in any 'normal' career and you're happy to roll up your sleeves and do whatever is required. You're an entrepreneur and you want to be a part of building a business. You're intelligent and can dip into the technical intricacies while staying focused on achieving the outcome. You’ve consistently performed in the top percentile of whatever environment you’ve been in, whether in education, business, sport, or a CS/sales/eng team. Nice to haves: experience working in a customer-facing role for +2 years, retaining and expanding both high and low-touch accounts. You may not have any B2B / SaaS CS experience but you will have excelled at something incredibly challenging that demonstrates your grit and ability to achieve targets that others deemed too difficult. For example, you may be a career changer who did well in a different sector like banking / consulting / something else similarly intense & difficult, but now want to go on this journey of learning to build a business. What We Offer: Competitive salary, commission and equity in a hyper growth business ahead of our Series B Strong in-person culture: most of our team is in the office 2-5 days a week Room to grow into anything you choose to — a year ago we were 12 people, now we're 53. We'll be growing insanely fast over the next 24 months and you'll have all the opportunities for growth as you can handle. Generous PTO + public holidays Encord offers a unique opportunity to be part of a startup with a clear mission and vision. You will get to explore and build services enterprise AI use cases across many different industry verticals such as healthcare, surveillance, retail, and agriculture. Our work is at the cutting edge of computer vision and deep learning, which also includes working on solving unsolved problems within those fields. #J-18808-Ljbffr
-
Customer Success Manager
5 days ago
San Francisco, California, United States P. A.V. E. Full timeAbout PavePave is a technology company that aims to revolutionize the world of compensation. We believe that the current system is broken and we're working to fix it. Our team is growing rapidly and we're looking for a Manager to help lead our Customer Success Team.Job SummaryWe're seeking a highly experienced Customer Success Manager to join our team. As a...
-
Customer Success Manager
2 weeks ago
San Francisco, California, United States ServiceNow Full timeCustomer Success ManagerAt ServiceNow, we're on a mission to make the world work better for everyone. As a Customer Success Manager, you'll play a critical role in driving customer outcomes and delivering high-value experiences to our clients.Key Responsibilities:Develop and maintain a portfolio of Customer Success accounts, driving customer adoption and...
-
Manager, Customer Success
2 weeks ago
San Francisco, United States ServiceNow Full timeCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Customer Success Manager
1 month ago
San Francisco, California, United States SnapLogic Full timeJob Title: Customer Success Manager We are seeking a highly motivated and experienced Customer Success Manager to join our team at SnapLogic. As a Customer Success Manager, you will be responsible for ensuring the successful adoption and utilization of our integration platform by our customers. Key Responsibilities: * Be named to SnapLogic's North America...
-
Customer Success Manager
5 months ago
San Francisco, United States Pathlight Full timeAbout Pathlight Pathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Pathlight is the first company to fully harness the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights...
-
Manager, Customer Success
6 days ago
San Francisco, United States ServiceNow Full timeCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Customer Success Manager
3 weeks ago
San Francisco, California, United States BioRender Full timeAbout BioRenderBioRender is a cutting-edge platform that accelerates scientific communication and discovery. Our mission is to democratize science communication, making it accessible to everyone. We're a team of passionate individuals dedicated to creating a world-class platform that enables scientists to share their findings with the world.Job Title:...
-
Customer Success Manager
1 month ago
San Francisco, California, United States Integral Ad Science Full timeJob Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Integral Ad Science. As a key member of our Customer Success team, you will be responsible for driving satisfaction, retention, and adoption of our products across our partners.Key Responsibilities:Manage client relationships with...
-
Customer Success Manager
3 weeks ago
San Francisco, California, United States Menlo Ventures Full time{"title": "Customer Success Manager", "description": "Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Menlo Ventures. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction and long-term success.Key...
-
Customer Success Manager
2 weeks ago
San Francisco, California, United States Klarity Intelligence, Inc Full timeJob Title: Customer Success ManagerAt Klarity Intelligence, Inc., we're seeking a highly skilled Customer Success Manager to join our team. As a foundational member of our Customer Success team, you will play a critical role in delivering the Klarity platform and driving growth and value realization for our customers throughout their journey.Key...
-
Customer Success Manager
5 days ago
San Francisco, California, United States Dealpath Full timeCustomer Success Manager Job DescriptionWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Dealpath. As a Customer Success Manager, you will play a critical role in ensuring our customers adopt and utilize Dealpath to its full potential.Key Responsibilities:Interact with customers to understand their business needs...
-
Customer Success Manager
2 weeks ago
San Francisco, California, United States Pathlight Full timeAbout PathlightPathlight is a pioneering GenAI-native Conversation Intelligence platform that empowers enterprises to uncover hidden insights, opportunities, and risks within their customer conversations. By harnessing the power of Large Language Models (LLMs), we provide human-level accuracy in reviewing every customer conversation, distilling complex...
-
Customer Success Manager
2 weeks ago
San Francisco, California, United States GEMÜ Full timeAbout GemGem is the AI-powered recruiting platform that helps TA teams maximize productivity, hire faster, and save money. Our all-in-one platform offers integrated products for CRM, sourcing, scheduling, analytics, career sites, events, and more.With Gem, teams can source talent five times faster and double their talent pipelines. Our platform also enables...
-
Customer Success Manager
5 days ago
San Francisco, California, United States Klarity Intelligence, Inc Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Klarity Intelligence, Inc. As a foundational member of our Customer Success team, you will be responsible for the successful delivery of our platform and the ongoing growth and value realization for our customers throughout their journey.You will play a key role in...
-
Customer Success Manager
4 weeks ago
San Francisco, California, United States Dashworks Inc Full timeAbout Dashworks IncDashworks Inc is a pioneering company that is revolutionizing the way businesses collaborate and share knowledge. We are on a mission to create a platform that makes it easy for anyone to find or discover knowledge about anyone or anything at work.Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer...
-
Customer Success Manager
5 days ago
San Francisco, California, United States Usepylon Full timeCustomer Success at PylonAt Pylon, we're building the future of B2B post-sales. Our top support and success teams use Pylon to manage their customer support across multiple channels. As a Customer Success Manager, you'll be a key player in standing up the customer success function at our company. You'll be responsible for more than just delivering customer...
-
Customer Success Manager
2 weeks ago
San Francisco, California, United States Integral Ad Science Full timeAbout the RoleWe're seeking a highly motivated and experienced Customer Success Manager to join our team at Integral Ad Science. As a key member of our Customer Success team, you will be responsible for driving satisfaction, retention, and adoption efforts across our partners.Key ResponsibilitiesManage client relationships with IAS's strategic accounts,...
-
Customer Success Manager
4 weeks ago
San Francisco, California, United States Sprinklr Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Sprinklr. As a Customer Success Manager, you will be responsible for ensuring the success of our customers by providing them with the support and guidance they need to achieve their goals.Key ResponsibilitiesDevelop and implement customer success plans to ensure...
-
Customer Success Manager
5 days ago
San Francisco, California, United States Pathlight Full timeAbout PathlightPathlight is a leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks within their customer conversations. By harnessing the power of Large Language Models (LLMs), we review every customer conversation to uncover hidden insights with human-level accuracy. This empowers...
-
Customer Success Manager
3 weeks ago
San Francisco, California, United States Pathlight Full timeAbout PathlightPathlight is a pioneering GenAI-native Conversation Intelligence platform that empowers enterprises to uncover hidden insights, opportunities, and risks within their customer conversations.By harnessing the power of Large Language Models (LLMs), Pathlight reviews every customer conversation with human-level accuracy, distilling complex...
