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Customer Service Representative

2 months ago

Chicago, United States EFC International Full time
Company Overview: EFC International is a globally recognized leader in providing engineered fastener solutions and industrial components to a wide range of industries. With over four decades of experience, we have established ourselves as a trusted partner for businesses seeking innovative solutions to their fastening challenges.

We are currently seeking a motivated and detail-oriented Customer Service Representative to join our Inside Sales team at our Maryland Heights, MO location. The Customer Service Representative will play a crucial role in servicing new and existing accounts, providing exceptional customer support, and fostering strong relationships with our clients. If you have excellent communication skills and a passion for delivering superior service, we invite you to apply for this exciting opportunity.

Position Overview: The Customer Service Representative will be responsible for communicating with customers via phone and email, processing orders, addressing inquiries and concerns, and ensuring customer satisfaction. This role requires effective communication skills, attention to detail, and the ability to collaborate with internal teams to meet customer needs. Experience in the fastener industry or familiarity with P21 is preferred but not required.

Essential Duties and Responsibilities:
  • Communicate with customers by phone and email to receive orders and address inquiries.
  • Identify and assess customer needs to achieve satisfaction and build sustainable relationships.
  • Respond to customer requests promptly and efficiently, providing appropriate solutions and alternatives.
  • Handle customer complaints, follow up to ensure resolution, and provide exceptional service.
  • Enter new customer data and update sales data in the computer database.
  • Prepare quotations for customers upon request and distribute them appropriately.
  • Confirm scheduling and order changes with customers, updating them with status updates as needed.
  • Investigate and resolve customer problems with deliveries and process return requests for defective material.
  • Assist customers and arrange payment terms with accounting approval.
  • Enter orders into the computer system accurately to prevent errors and omissions.
  • Prepare and email technical literature to customers upon request.
Education/Experience:
  • Associate's degree or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Computer Skills:
  • Proficiency in Microsoft Office Products and Contact Management systems.
Benefits:
  • Competitive salary and opportunities for advancement.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • Collaborative and supportive work environment.

How to Apply: If you are a customer-focused individual with excellent communication skills and a desire to provide exceptional service, we encourage you to apply for the Customer Service Representative position. Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining our team. We look forward to reviewing your application.

EFC International company, is an equal opportunity employer and values diversity in the workplace. We welcome applications from individuals of all backgrounds and experiences.