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Outbound Operations Manager

4 months ago

Grimes, United States Covetrus Full time

Operations Manager - Outbound Operations Animal Health

Our Grimes, IA location is seeking an Outbound Manager responsible for managing the outbound operation of the Distribution Center to ensure timely, accurate product receipt, order fulfillment, and the organization of resources while continually seeking feedback and improving processes to ensure the customers' expectations are exceeded every day.

We offer a climate-controlled, small-team environment where you rarely have to work weekends

WHO WE ARE

Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

OUR VALUES

Never Settle - Share the Customer Goal - Give Power - Be Passionate - Do Good

Come join our amazing team where we go for great, put the customer first, operate as one team, cultivate a passion for animals, and always act responsibly for customers and society We offer a climate-controlled, small-team environment where working weekends is a rarity.

The Inbound Operations Manager manages the inbound operation of a Distribution Center to ensure all receiving, storing, handling returned/damaged goods, and administrative tasks are met while continually seeking feedback and improving processes to ensure the customers' expectations are exceeded every day.

COMPANY BENEFITS

  • Medical, Dental, & Vision Insurance starting on Day 1
  • Generous holiday and paid time off policy
  • Company paid life and AD&D insurance
  • 401(k) with generous company match
  • Pet Insurance
  • Employee Stock Purchase Program and more

JOB RESPONSIBILITIES

  • Plans and directs all distribution activities including shipping and routing and administrative tasks to ensure company requirements are met.
  • Leads the effort to gather feedback regarding the customer expectations, makes recommendations and implements changes to continually improve the customer's experience.
  • Ensures the efficient organization and layout of the warehouse by optimizing processes for picking, packing, and shipping customer orders while maintaining DC compliance with all governmental agencies and their regulations
  • Main point of contact for all inquiries regarding outbound shipments. Works with internal partners (Sales, Regulatory and Quality Affairs) and regarding orders shipped. Answers questions and provides information to resolve any outstanding issues in a timely manner. Pro-actively communicates issues to appropriate individuals which many include: Customers, Sales, Purchasing, DC Management.
  • Reviews current or future trends that indicate possible gaps in outbound process and makes recommendations based on findings
  • Participates on distribution center management team; develops action plans for conducting internal analyses and gap identification. Conducts observations to identify areas for change; conducts analyses to develop action plans to address operational and employee needs
  • Conducts daily status meetings with management team to review prior day's performance and to develop action plan for current day.
  • Trains and motivates Associates to ensure all essential tasks are accurately and efficiently performed.
  • In conjunction with warehouse management provides supervision of all Warehouse Associate's performance, including: performance evaluations, disciplinary action and attendance management.
  • Performs other duties as assigned.

REQUIREMENTS

  • Minimum of three years of experience in warehouse or production environment; minimum of one year experience with a pharmacy or pharmaceutical wholesaler/distributor preferred.
  • Minimum three years management experience
  • Must meet any minimum certification qualification required by any local or state board or licensing agency, as applicable within span of control (varies by location)

COMPETENCIES NEEDED

  • Demonstrates strong communication skills, both written and verbal.
  • Demonstrated ability to strategically organize, prioritize and meet customer expectations
  • Highly motivated and results oriented
  • Ability to build and maintain strong working relationships
  • Must be proficient in Microsoft and computer skills
  • Experience and knowledge in distribution processes (receiving, shipping and inventory control) required
  • Forklift Certification desired
  • Green belt or equivalent in Six Sigma or Lean Six Sigma preferred

PHYSICAL DEMANDS/WORK ENVIRONMENT

  • Covetrus is a federal contractor and abides by the Drug Free Workplace Act (DFWA). In accordance with the DFWA, Covetrus maintains a drug-free workplace.
  • Extensive computer use.
  • Ability to engage in overnight travel on an as needed basis essential
  • Ability to lift and transport 30 pounds on a regular basis and up to 50-70 pounds on an occasional basis.
  • Must be able to stand and/or walk on concrete as needed throughout the day and complete tasks that include bending, stooping, and reaching.
  • May require working in a cooler environment of 35- 46 F.

We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:

* 401k savings & company match

* Paid time off

* Paid holidays

* Maternity leave

* Parental leave

* Military leave

* Other leaves of absence

* Health, dental, and vision benefits

* Health savings accounts

* Flexible spending accounts

* Life & disability benefits

* Identity theft protection

* Pet insurance

* Sales Positions are eligible for a Variable Incentive

* Certain positions may include eligibility for a short term incentive plan

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.