Field Colleague Trainer

2 months ago

Richmond, United States CVS Health Full time

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

FCT Position Summary

CVS Health is on a mission to transform healthcare. We are making it simpler to connect our patients, members, and customers to the services and solutions they need. At the heart of this strategy lies the critical role our CVS Health Enterprise Learning, Development and Performance teams play to train our companys highest volume roles.

The Field Colleague Trainer is a critical team member within the CVS Health Enterprise, Learning, Development and Performance Center of Excellence (ELD&P) within the Human Resources department and reports to the Field Training Supervisor. Field Colleague Trainers will manage colleagues through their LearnRx training program by coordinating activities with colleagues, managers, and coaches. FCTs build and manage relationships with key stakeholders, leveraging data to continually evaluate the learner experience to measure training effectiveness and colleague performance.

The ideal candidate has a relentless passion to drive innovative, engaging and measurable training experiences that improves colleague sentiment and business outcomes.

Role Responsibilities:

Conduct virtual & live classroom training for select programs as needed NCO, PREP and ASHP

Manages trainees through the LearnRx2.0 training program to ensure completion within the expected timeline

Monitor, assess and manage the engagement and overall execution progress to identify opportunities and provide mitigation plans as necessary

Monitor and conduct key assessments during the training process, reviews results with the PM, and provides mitigation plans when necessary

Schedule new hires in the SDS as defined within the training program's structure

Identifies eligible colleagues at SDS locations, assigns and facilitates the required training for them to become coaches

Assess Skill Development Store coaching environments and escalates gaps to field leaders for mitigation

Monitor dashboard daily to identify and address opportunities that may impact the experience or execution of the program

Monitors curriculum progress, partners with store team/district leader (DL) when needed for root cause analysis to ensure colleague graduation from the LRx program

Build and manage relationships with Field RX Management, Pharmacy Managers, peers and Field Training Supervisors.

Establish regular communication touchpoints with field leaders to provide update on trainee progress and propose mitigation plans when necessary

Leads monthly "State of the District" Meeting with RX DLs to provide training updates

Travel within their market weekly to complete training activities, manage the quality of each SDS, and develop coaches when needed

Escalates all training concerns weekly to DL for follow-up, partnering with FTS/HRBP when necessary

Required Qualifications

1+ years experience in a customer service, training delivery or relevant work experience

Nationally Certified Technician (CPhT via PTCB or ExCPT) or commits to becoming nationally certified within 6 months of hire

Licensed/Registered Technician within the state of hire

Preferred Qualifications

Training Certificate or Licenses

Education Highschool diploma or equivalent required

Pay Range

The typical pay range for this role is:

$18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Companys 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 08/08/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

  • IT Trainer

    2 months ago

    Richmond, United States LanceSoft Full time

    There is a need for a trainer/support person in each program to guide employees and provide training that will make them more efficient in their job tasks. In addition to delivering end user training, the trainer will also create training materials that can be uploaded and tracked through the TRAIN learning management system. The trainer will become a...

  • IT Trainer

    3 weeks ago

    Richmond, United States Integrated Resources Full time

    Job Title- IT Trainer Location- Richmond, VA Duration- 12+ Months (Possibility Extension) Job Description: The agency has a need for a trainer with Information Technology related skills to assist, local health district employees, and sub-recipient sites within the HIV Care Services Program, Provide Enterprise. Determined that there is a need for a...

  • Cosmetic Sales Trainer

    2 weeks ago

    Richmond Heights, Virginia, United States Headkount Full time

    Cosmetic Sales TrainerDepartment: Field Sales Employment Type: Part Time Location: Richmond, VA Compensation: $28.00 / hour Overview The Cosmetic Sales Trainer is responsible for fostering enduring connections with retail personnel, Headkount clients, and internal colleagues. This role requires a deep understanding of product offerings during in-store...

  • IT Trainer 3 RVA Pay

    3 months ago

    Richmond, United States NN Tech, LLC Full time

    Financial Systems Trainer - RVAPAY Revenue Management System Financial Systems Trainer is responsible for providing training and support for the RVAPAY financial system during the rollout of the system and post-production support. This position will work closely with staff, management, and developers to identify training needs, develop and deliver training...

  • Behavioral Health Specialist

    6 days ago

    Richmond, Indiana, United States Field of Talent Full time

    About the RoleAs a Board Certified Behavior Analyst (BCBA) at Field of Talent, you will have the opportunity to make a meaningful impact on the lives of children and families. Our company is dedicated to providing exceptional ABA therapy and complementary services, and we are seeking a skilled professional to join our dynamic clinical services team.Key...

  • Board Certified Behavior Analyst

    3 months ago

    Richmond, United States Field of Talent Full time

    Job DescriptionJob DescriptionAs a Board Certified Behavior Analyst (BCBA), you will positively impact the growth of this expanding healthcare company. You will provide support and care to children with autism and behavioral differences. Your compassion, patience, and problem-solving skills will contribute to exceptional children and their families. The role...

  • Adult Education Trainer

    7 days ago

    Richmond, Virginia, United States Richmond Public Schools Full time

    Job Summary:The Richmond Public Schools is seeking a highly qualified Career and Technical Instructor to join our team. As a Career and Technical Instructor, you will be responsible for teaching and training students in a specialized subject, with a focus on Clinical Medical Assistant.Key Responsibilities:Prepare and deliver instructional materials and...

  • Field Service Technician

    2 months ago

    Richmond, Virginia, United States ABB Full time

    STELLENBESCHREIBUNG Field Service TechnicianTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Field Service Specialist

    4 days ago

    Richmond, Virginia, United States Healthtronics Full time

    Job OverviewWe are seeking a highly skilled Field Service Engineer to join our team at HealthTronics. As a Field Service Engineer, you will be responsible for providing technical support and repair services for our medical devices across the state of Virginia, North Carolina, and South Carolina.Key Responsibilities:Perform routine maintenance and repairs on...

  • IT Field Support Technician_Richmond

    3 weeks ago

    Richmond, United States Red Knight Solutions, LLC Full time

    Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Red Knight Solutions is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory...

  • IT Field Support Technician_Richmond

    3 weeks ago

    Richmond, United States Red Knight Solutions, LLC Full time

    Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships. Red Knight Solutions is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory...

  • IT Field Support Technician_Richmond

    1 month ago

    Richmond, United States Red Knight Solutions, LLC Full time

    Job DescriptionJob DescriptionOur mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.Red Knight Solutions is looking for a regular Field Specialist to join its Infrastructure Delivery...

  • Geotechnical Field Engineer

    2 weeks ago

    Richmond, Virginia, United States MDA Edge Full time

    Overview: A Geotechnical Engineer is needed to supervise a long-term remediation initiative at a significant energy facility. This role involves full-time engagement in a field office, focusing on a major, multi-year cleanup project. The site includes coal ash ponds that require careful management, particularly due to its proximity to a water source. The...

  • Sports Medicine Specialist

    7 days ago

    Richmond, Kentucky, United States Orthopedic Sports Physical Therapy of Kentucky Full time

    About the RoleWe are seeking a highly skilled and dedicated Athletic Trainer to join our team at Orthopedic Sports Physical Therapy of Kentucky. As an Athletic Trainer, you will play a critical role in supporting the health and well-being of our student-athletes.Key ResponsibilitiesPrescribe and implement exercise programs to enhance athletic performance and...

  • Clinical Training Specialist

    2 days ago

    Richmond, Texas, United States Care Now Full time

    Job SummaryCareNow is seeking a highly skilled Clinical Training Specialist to join our team. As a Clinical Training Specialist, you will be responsible for delivering comprehensive training programs to our clinical teams, ensuring they have the necessary skills and knowledge to provide exceptional patient care.Key ResponsibilitiesDevelop and Implement...

  • Field Auditor for Insurance Services

    2 weeks ago

    Richmond, Virginia, United States ExlService Full time

    Position Title: Senior Insurance Field AuditorAbout EXL Service:EXL Service is a premier provider in the insurance premium audit sector, renowned for executing comprehensive audits across various exposure types. Our team comprises over 450 skilled professionals globally, trained through our cutting-edge training platform and curriculum.Technology and...

  • Electrical Testing Engineer

    2 weeks ago

    Richmond, Virginia, United States M.C. Dean Full time

    M.C. Dean is a leader in delivering maintenance testing, commissioning services, and rapid response for essential facilities, secure environments, and commercial sectors. We are on the lookout for a talented professional to fill the role described below: Position Summary:Conduct installation and upkeep of protective relaying and metering systemsEmploy tools...

  • AV Commissioning Specialist

    1 month ago

    Richmond, United States AVI-SPL Full time

    WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and...

  • Field Sales Executive

    2 weeks ago

    Richmond, Virginia, United States Pearson Full time

    Field Sales Executive Location: RemoteWorkplace Type: RemoteJob:SALESSchedule: FULL_TIMEBecome a Sales Executive at Pearson EducationAt Pearson, we are committed to harnessing the power of education to change lives. As a Sales Executive, you will play a pivotal role in promoting innovative teaching and learning solutions, assisting higher education...

  • Customer Experience Representative

    7 days ago

    Richmond, Virginia, United States Orangetheory - Franchise #0213 Full time

    About the Role:We are seeking a highly motivated and enthusiastic individual to join our team as a Sales Associate at Orangetheory - Franchise #0213. As a Sales Associate, you will be responsible for greeting customers, presenting our concept, and providing an exceptional customer experience.Key Responsibilities:Greeting and Engaging Customers: Greet every...