IT Trainer

There is a need for a trainer/support person in each program to guide employees and provide training that will make them more efficient in their job tasks. In addition to delivering end user training, the trainer will also create training materials that can be uploaded and tracked through the TRAIN learning management system. The trainer will become a subject matter expert in the program area they support and will be expected to serve on the helpdesk to provide support end users.

Preferred Basic Qualification
Bachelor's degree in Education, Management Information Systems, Communications, Business or related field. Work experience in lieu of education can be accepted at hiring manager's discretion
Knowledge and experience working with a local health department.
Knowledge of Ryan White HIV program.
Experience using Provide Enterprise System is highly desired for this position.

Required Basic Qualifications.
Bachelor's degree in education, Management Information Systems, Communications, Business or related field. Work experience in lieu of education can be accepted at hiring manager's discretion.
Knowledge of adult learning and instructional design.
General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, and more. Experience leading building of training materials such as videos, presentations, or job aids.
Experience trouble shooting hardware and software - hands-on or from a helpdesk.
4+ Years of related professional experience.
3+ years of experience advising and influencing internal stakeholders (leadership, technical trainers.)
Drives performance. Holds self and others accountable. Delivers results first time right. Never settles for status quo. Willing to have tough conversations. Asks for feedback and takes action to improve.
Works collaboratively. Seeks out the experience with others the aim for better results. Open minded regardless of where ideas originate. Flexible and easy to work with.