Customer Success Manager
2 weeks ago
Company Overview AtScale enables smarter decision-making by accelerating the flow of data-driven insights. The company’s semantic layer platform simplifies, accelerates, and extends business intelligence and data science capabilities for enterprise customers across all industries. With AtScale, customers are empowered to democratize data, implement self-service BI and build a more agile analytics infrastructure for better, more impactful decision making. Job Description We are seeking an experienced Customer Success Manager (CSM) to join our growing team The CSM is responsible for continual adoption, consumption and expansion of AtScale within our customer base. With this aim in mind, success is mutual by maximizing the value of the AtScale solution. The CSM is instrumental in building strong relationships with AtScale’s customers’ users and decision-makers, as well as collaborating with all appropriate AtScale internal organizations. By understanding the role AtScale plays to achieve the customer’s goal, the CSM is able to advocate on their behalf. This advocacy helps shape AtScale’s roadmap, preserves renewals and identifies growth opportunities. In this role you will gain experience with business intelligence, analytics and data science, while working alongside world-class talent at AtScale. You'll be working with top-tier Fortune 500 companies, gaining insight to how they work and bring value to their end customers. As AtScale continues to rapidly expand, success in this role will position you for other strategically important roles like senior CSM, sales engineering, business development, sales. Responsibilities/Activities: Develop and manage customer relationships at all levels in assigned accounts in order to prove and maximize value in the AtScale solution. Build brand awareness across each customer and defend AtScale’s solution against any competition. Work closely with the account team to ensure renewals and retention. Work closely with the Support and Professional Services teams to ensure issues resolution and project completion. Develop an annual account strategy. Craft and conduct regular business reviews. Document and advocate for all critical issues and ensure their accurate and timely resolution. Represent the voice of the customer within AtScale. Live the AtScale culture and values. Qualifications: Professional experience with 4+ years of relevant experience in a customer facing role. Experience in relevant technology sector (BI tools and/or big data) is a huge plus. Strong business acumen and commercial interactions with enterprise level customers - ability to build trust and leverage relationships. Multi-tasking and prioritization skills. Ability to facilitate, drive, and influence cross-functional teams. Proficient organizational and communication skills (set priorities, effective listening, speaking, and written). Thought leadership with new and unique views related to account advancement. Influential and collaborative skills at all management levels. Join a team of passionate people committed to redefining the way business intelligence and AI is done. For additional information, visit www.atscale.com. #J-18808-Ljbffr
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Customer Success Manager
3 weeks ago
Boston, Massachusetts, United States Seekup Strategies Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Seekup Strategies. As a Customer Success Manager, you will be responsible for delivering an elite customer experience by employing a customer-centric approach.Key ResponsibilitiesOwn all aspects of customer relationships, including retention, expansion, and...
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Customer Success Manager
2 months ago
Boston, United States 1upHealth, Inc. Full timeAssigned to 1upHealth strategic customers, including channel partners and enterprise accounts, the Senior Customer Success Manager acts as a relationship manager, strategic advisor, solutions consultant and product expert to help our clients improve the benefits they reap from working with 1upHealth's products and services. The Senior Customer Success...
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Customer Success Manager
2 months ago
Boston, United States IP Fabric Full timeAbout IP Fabric Join a pioneering force in network automation! At IP Fabric, we enable people to uncover the truth about their networks. Built by network professionals and industry experts, our innovative solutions are transforming how enterprises manage their networks. As a post-Series B company, we're expanding rapidly across Europe, the U.S., and...
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Customer Success Manager
1 day ago
Boston, United States IP Fabric Full timeAbout IP Fabric Join a pioneering force in network automation! At IP Fabric, we enable people to uncover the truth about their networks. Built by network professionals and industry experts, our innovative solutions are transforming how enterprises manage their networks. As a post-Series B company, we're expanding rapidly across Europe, the U.S., and...
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Customer Success Manager
2 months ago
Boston, United States Ataccama Full timeWe are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant for Data...
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Customer Success Manager
2 weeks ago
Boston, New York, United States Akoya Full timeAbout the RoleAkoya is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving customer growth and expansion through strategic partnerships and exceptional customer service.Key ResponsibilitiesOversee and manage a portfolio of customers to ensure successful onboarding and...
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Customer Success Manager
4 weeks ago
Boston, United States Akoya Full timeThe Role: As Customer Success Manager for our data access network for consumer permissioned data, you’ll be responsible for growing our ecosystem that enables network participants around the world to use our platform to provide great experiences to their customers. You will work with sales, product, marketing, engineering and design teams on a remote...
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Customer Success Manager
3 months ago
Boston, United States ITRS Full timeJob DescriptionJob DescriptionAbout ITRSRecognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.Our headquarters are in Shoreditch - London's tech...
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Customer Success Manager
3 months ago
Boston, United States ITRS LLC Full timeAbout ITRS Recognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and...
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Customer Success Manager
3 months ago
Boston, United States ITRS Full timeAbout ITRSRecognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and...
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Customer Success Manager
4 months ago
Boston, United States Rapid7 Full timeCustomer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the...
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Customer Success Manager
2 months ago
Boston, United States Nasuni Full timeDescription Customer Success Manager Location: Boston Seaport Company: Nasuni On-site: 3 Days Onsite About Us: Nasuni is a high-growth hybrid cloud storage company dedicated to transforming how businesses store, manage, and protect their data. Our cutting-edge solutions enable seamless data management and protection across hybrid and multi-cloud...
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Customer Success Manager
1 month ago
Boston, United States Motion Recruitment Full timeCustomer Success Manager Location: Boston, MA (Remote) About Us: This company is passionate about delivering innovative Software as a Service (SaaS) solutions that transform the way businesses operate. They build cutting-edge products streamline operations, enhance productivity, and drive growth for companies of all sizes. They’re on a mission to empower...
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Customer Success Manager
3 weeks ago
Boston, Massachusetts, United States SS&C Technologies Holdings Full timeJob Overview Position: Client Success ManagerLocation: Boston, MA | HybridAbout the Team:Are you ready to thrive in a vibrant atmosphere that merges finance and technology? SS&C Technologies Holdings, a premier provider of award-winning software and services for the global investment management sector, is on the lookout for a Client Success Manager. This...
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Customer Success Manager
2 days ago
Boston, New York, United States Akoya Full timeAbout AkoyaAkoya is an innovative API-based network that revolutionizes the way financial data is accessed and shared. Our mission is to create a safer and more transparent experience for individuals and organizations alike.The RoleWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will...
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Customer Success Manager
3 months ago
Boston, United States Magna5 Full timeTitle: Customer Success Manager, CSM-I, Boston **Role is managing Boston-based accounts. Candidates located within the Boston region are highly preferred.** Magna5 provides a portfolio of managed IT services, including network and desktop management, cybersecurity, private and public cloud services and back-up and disaster recovery, to name a few. Our...
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Customer Success Manager
4 weeks ago
Boston, United States Motion Recruitment Full timeLocation: Boston, MA (Remote) About Us: This company is passionate about delivering innovative Software as a Service (SaaS) solutions that transform the way businesses operate. They build cutting-edge products to streamline operations, enhance productivity, and drive growth for companies of all sizes. They’re on a mission to empower clients with the tools...
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Customer Success Manager
4 months ago
Boston, United States Colossus, LLC Full timeCaliber is looking for a Customer Success Manager to join our team! As the Customer Success Manager (CSM) you will responsible for driving the ongoing success, adoption and benefit realization of the Caliber solutions across your assigned accounts. As the expert on each customer’s strategic goals and operations, you will guide customers and drive adoption...
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Customer Success Manager
4 months ago
Boston, United States Black Kite Full timeBlack Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion opportunities. You must be capable of developing and maintaining relationships at all levels, including executive-level relationships through opportunity planning, executive...
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Customer Success Manager
3 weeks ago
Boston, Massachusetts, United States SS&C Technologies Holdings Full timeJob Overview Position Title: Client Success ManagerLocation: Remote/HybridAbout the Team:Are you interested in a vibrant workplace that merges finance and technology? SS&C Technologies Holdings, a premier provider of innovative software and services for the global investment management sector, is on the lookout for a Client Success Manager. This position...
