Customer Success Manager
2 weeks ago
Location: Boston, MA (Remote) About Us: This company is passionate about delivering innovative Software as a Service (SaaS) solutions that transform the way businesses operate. They build cutting-edge products to streamline operations, enhance productivity, and drive growth for companies of all sizes. They’re on a mission to empower clients with the tools they need to succeed and are looking for a dynamic Customer Success Manager to join our team and make an impact. Role Overview: As a Customer Success Manager, you will be the primary point of contact for valued clients, ensuring they achieve their desired outcomes with the software. You’ll work closely with clients to understand their needs, provide guidance on best practices, and drive adoption of the solutions. Your goal will be to foster long-term relationships, promote customer satisfaction, and contribute to the mission of delivering exceptional value. Key Responsibilities: Client Onboarding: Guide new clients through the onboarding process, ensuring a smooth transition and successful implementation of their software. Relationship Management: Develop and maintain strong relationships with clients, serving as their trusted advisor and main point of contact. Customer Training: Conduct training sessions and webinars to educate clients on product features, functionalities, and best practices. Issue Resolution: Proactively identify and address client concerns or issues, working closely with support and engineering teams to provide timely solutions. Account Growth: Identify opportunities for upselling and cross-selling additional features or services that align with clients’ needs and business goals. Feedback Loop: Gather and relay client feedback to product and development teams to help drive continuous improvement and innovation. Reporting: Monitor and report on key customer metrics, including product usage, satisfaction, and engagement levels. Qualifications: Experience: Minimum of 5 years of experience in a customer success, account management, or related role within a SaaS environment. Skills: Strong interpersonal and communication skills with the ability to build relationships and influence others. Technical Acumen: Familiarity with SaaS products and the ability to quickly grasp technical concepts and convey them to non-technical clients. Problem-Solving: Excellent problem-solving skills with a proactive and solution-oriented approach. Organizational Skills: Strong organizational and multitasking abilities, with attention to detail and the ability to manage multiple client accounts effectively. Education: Bachelor’s degree in Business, Marketing, Computer Science, or a related field is preferred. What We Offer: Competitive Salary: Attractive compensation package based on experience. Benefits: Comprehensive health, dental, and vision insurance, 401(k) with company match, and generous paid time off. Growth Opportunities: Opportunities for professional development and career advancement. Flexible Work Environment: Options for remote work and flexible scheduling. Supportive Culture: A collaborative and inclusive team environment where your contributions are valued. #J-18808-Ljbffr
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Customer Success Manager
1 month ago
Boston, United States Seaport Search Partners Full timeCustomer Success Manager - Job Description Do you want to be a part of a fast growing SaaS startup for identity security and compliance? Our client is the only solution that integrates with all SaaS applications, cloud platforms, and on-premises systems to deliver a comprehensive, single source of truth for identity security and compliance. We are looking...
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Customer Success Manager
5 days ago
Boston, Massachusetts, United States Seekup Strategies Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Seekup Strategies. As a Customer Success Manager, you will be responsible for delivering an elite customer experience by employing a customer-centric approach.Key ResponsibilitiesOwn all aspects of customer relationships, including retention, expansion, and...
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Customer Success Manager
1 month ago
Boston, United States Seaport Search Partners Full timeCustomer Success Manager - Job Description Do you want to be a part of a fast growing SaaS startup for identity security and compliance? Our client is the only solution that integrates with all SaaS applications, cloud platforms, and on-premises systems to deliver a comprehensive, single source of truth for identity security and compliance. We are looking...
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Customer Success Manager
3 weeks ago
Boston, United States Seaport Search Partners Full timeCustomer Success Manager - Job Description Do you want to be a part of a fast growing SaaS startup for identity security and compliance? Our client is the only solution that integrates with all SaaS applications, cloud platforms, and on-premises systems to deliver a comprehensive, single source of truth for identity security and compliance. We are looking...
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Customer Success Manager
2 months ago
Boston, United States 1upHealth, Inc. Full timeAssigned to 1upHealth strategic customers, including channel partners and enterprise accounts, the Senior Customer Success Manager acts as a relationship manager, strategic advisor, solutions consultant and product expert to help our clients improve the benefits they reap from working with 1upHealth's products and services. The Senior Customer Success...
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Customer Success Manager
1 month ago
Boston, United States IP Fabric Full timeAbout IP Fabric Join a pioneering force in network automation! At IP Fabric, we enable people to uncover the truth about their networks. Built by network professionals and industry experts, our innovative solutions are transforming how enterprises manage their networks. As a post-Series B company, we're expanding rapidly across Europe, the U.S., and...
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Customer Success Manager
1 month ago
Boston, United States Ataccama Full timeWe are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant for Data...
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Customer Success Manager
2 weeks ago
Boston, United States Akoya Full timeThe Role: As Customer Success Manager for our data access network for consumer permissioned data, you’ll be responsible for growing our ecosystem that enables network participants around the world to use our platform to provide great experiences to their customers. You will work with sales, product, marketing, engineering and design teams on a remote...
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Customer Success Manager
2 months ago
Boston, United States ITRS Full timeJob DescriptionJob DescriptionAbout ITRSRecognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.Our headquarters are in Shoreditch - London's tech...
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Customer Success Manager
4 weeks ago
Boston, United States ITRS Full timeJob DescriptionJob DescriptionAbout ITRSRecognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.Our headquarters are in Shoreditch - London's tech...
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Customer Success Manager
2 months ago
Boston, United States ITRS LLC Full timeAbout ITRS Recognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and...
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Customer Success Manager
2 months ago
Boston, United States ITRS Full timeAbout ITRSRecognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and...
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Customer Success Manager
3 months ago
Boston, United States Rapid7 Full timeCustomer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the...
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Customer Success Manager
3 weeks ago
Boston, United States Paperless Parts Full timePaperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age. When manufacturers use our product, they free up valuable time for faster quoting and estimating, leading to increased profitability and reduced manual steps. From life-saving medical devices to critical...
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Customer Success Manager
3 weeks ago
Boston, United States Motion Recruitment Full timeCustomer Success Manager Location: Boston, MA (Remote) About Us: This company is passionate about delivering innovative Software as a Service (SaaS) solutions that transform the way businesses operate. They build cutting-edge products streamline operations, enhance productivity, and drive growth for companies of all sizes. They’re on a mission to empower...
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Customer Success Manager
1 month ago
Boston, United States Nasuni Full timeDescription Customer Success Manager Location: Boston Seaport Company: Nasuni On-site: 3 Days Onsite About Us: Nasuni is a high-growth hybrid cloud storage company dedicated to transforming how businesses store, manage, and protect their data. Our cutting-edge solutions enable seamless data management and protection across hybrid and multi-cloud...
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Customer Success Manager
3 weeks ago
Boston, United States Motion Recruitment Partners LLC Full timeCustomer Success Manager Location: Boston, MA (Remote) About Us: This company is passionate about delivering innovative Software as a Service (SaaS) solutions that transform the way businesses operate. They build cutting-edge products that streamline operations, enhance productivity, and drive growth for companies of all sizes. They’re on a mission to...
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Customer Success Manager
1 week ago
Boston, Massachusetts, United States SS&C Technologies Holdings Full timeJob Overview Position: Client Success ManagerLocation: Boston, MA | HybridAbout the Team:Are you ready to thrive in a vibrant atmosphere that merges finance and technology? SS&C Technologies Holdings, a premier provider of award-winning software and services for the global investment management sector, is on the lookout for a Client Success Manager. This...
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Customer Success Manager
2 months ago
Boston, United States Rapid7 Full timeCustomer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the CSM’s...
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Customer Success Manager
3 months ago
Boston, United States Blackkite Full timeBlack Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion opportunities. You must be capable of developing and maintaining relationships at all levels, including executive-level relationships through opportunity planning, executive...