Customer Success Manager
3 months ago
Location: Boston, MA (Remote) About Us: This company is passionate about delivering innovative Software as a Service (SaaS) solutions that transform the way businesses operate. They build cutting-edge products to streamline operations, enhance productivity, and drive growth for companies of all sizes. They’re on a mission to empower clients with the tools they need to succeed and are looking for a dynamic Customer Success Manager to join our team and make an impact. Role Overview: As a Customer Success Manager, you will be the primary point of contact for valued clients, ensuring they achieve their desired outcomes with the software. You’ll work closely with clients to understand their needs, provide guidance on best practices, and drive adoption of the solutions. Your goal will be to foster long-term relationships, promote customer satisfaction, and contribute to the mission of delivering exceptional value. Key Responsibilities: Client Onboarding: Guide new clients through the onboarding process, ensuring a smooth transition and successful implementation of their software. Relationship Management: Develop and maintain strong relationships with clients, serving as their trusted advisor and main point of contact. Customer Training: Conduct training sessions and webinars to educate clients on product features, functionalities, and best practices. Issue Resolution: Proactively identify and address client concerns or issues, working closely with support and engineering teams to provide timely solutions. Account Growth: Identify opportunities for upselling and cross-selling additional features or services that align with clients’ needs and business goals. Feedback Loop: Gather and relay client feedback to product and development teams to help drive continuous improvement and innovation. Reporting: Monitor and report on key customer metrics, including product usage, satisfaction, and engagement levels. Qualifications: Experience: Minimum of 5 years of experience in a customer success, account management, or related role within a SaaS environment. Skills: Strong interpersonal and communication skills with the ability to build relationships and influence others. Technical Acumen: Familiarity with SaaS products and the ability to quickly grasp technical concepts and convey them to non-technical clients. Problem-Solving: Excellent problem-solving skills with a proactive and solution-oriented approach. Organizational Skills: Strong organizational and multitasking abilities, with attention to detail and the ability to manage multiple client accounts effectively. Education: Bachelor’s degree in Business, Marketing, Computer Science, or a related field is preferred. What We Offer: Competitive Salary: Attractive compensation package based on experience. Benefits: Comprehensive health, dental, and vision insurance, 401(k) with company match, and generous paid time off. Growth Opportunities: Opportunities for professional development and career advancement. Flexible Work Environment: Options for remote work and flexible scheduling. Supportive Culture: A collaborative and inclusive team environment where your contributions are valued. #J-18808-Ljbffr
-
Customer Success Manager
4 weeks ago
Boston, United States LeanIX Jobs Full timeLeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company’s suite of products. The Customer Success department is an integral team within LeanIX, ensuring that our customers are not only retained but are empowered to be successful. The ideal candidate will have a passion for IT and...
-
Customer Success Manager
2 months ago
Boston, United States Axon Enterprise Inc Full timeThe Customer Success Manager owns the post-sales experience between Axon and our small-market customers, driving value realization and return on the clients investment. Successful Customer Success Managers are technology-savvy individuals that partn Manager, Customer, Technology, Retail, Benefits, Support
-
Customer Success Manager
1 month ago
Boston, Massachusetts, United States Smartsheet Full timeJob SummarySmartsheet is seeking a highly skilled Manager of Customer Success to join our team. As a key member of our Customer Success organization, you will be responsible for leading a team of Customer Success Managers and partnering with internal teams to execute on our company vision.This is a unique opportunity to make a significant impact on our...
-
Customer Success Manager
3 weeks ago
Boston, United States HALO Branded Solutions Full timeHalo is seeking a dynamic and accomplished Customer Success Manager with a proven track record of managing Enterprise customers. The role involves managing a book of business, developing strong relationships with key stakeholders amongst our global clientele, including R&D and innovation executives at leading companies, driving customer engagement and usage,...
-
Customer Success Manager
4 months ago
Boston, United States 1upHealth, Inc. Full timeAssigned to 1upHealth strategic customers, including channel partners and enterprise accounts, the Senior Customer Success Manager acts as a relationship manager, strategic advisor, solutions consultant and product expert to help our clients improve the benefits they reap from working with 1upHealth's products and services. The Senior Customer Success...
-
Customer Success Manager
1 month ago
Boston, Massachusetts, United States Board International Full timeJob DescriptionAt Board International, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving customer success and growth through strategic planning, account management, and relationship building.Key Responsibilities:Develop and execute customer success plans to drive...
-
Customer Success Manager
1 week ago
Boston, United States Mobile Aspects Full timeDescription: Manage a portfolio of Mobile Aspects customers. Review customer success/account management data on a daily basis to keep abreast of any high-priority items that need to be addressed. Ensure high levels of customer adoption and customer support to maximize the chances of customer renewals. Conduct periodic business reviews with...
-
Customer Success Manager
2 weeks ago
Boston, United States Snowplow Full timeCustomer Success Manager Boston, MA, USA / London, England About Snowplow Snowplow, the global leader in customer data infrastructure (CDI) for AI, enables every organization to own and unlock the value of its customer behavioral data. The Snowplow CDI fuels AI-driven marketing, digital products and services, customer experiences and fraud detection, by...
-
Customer Success Manager
5 days ago
Boston, United States Danaher Corporation Full timeCustomer Success Manager in Boston, Massachusetts Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll...
-
Customer Success Manager
2 weeks ago
Boston, United States Akoya Full timeThe Role: As Customer Success Manager for our data access network for consumer permissioned data, you’ll be responsible for growing our ecosystem that enables network participants around the world to use our platform to provide great experiences to their customers. You will work with sales, product, marketing, engineering and design teams on a remote...
-
Customer Success Manager
2 weeks ago
Boston, United States Board Full timeAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. What’s been key...
-
Customer Success Manager
4 weeks ago
Boston, United States LeanIX Full timeSAP LeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company's suite of products. The Customer Success department is an integral team within SAP LeanIX, ensuring that our customers are not only retained but are empowered to be successful. The ideal candidate will have a passion for...
-
Customer Success Manager
1 month ago
Boston, United States One Door Full timeWe are seeking a passionate Customer Success Manager to partner with our customers to drive long-term growth and success with One Door. As part of the Customer Success Team, you'll focus on retaining and growing our customer base. With a tailored plan for each customer, you will build and nurture deep relationships with customers and executives that create...
-
Customer Success Manager
3 weeks ago
Boston, United States Conduit Tech, Inc. Full timeJob Description Residential HVAC drives 10% of all energy use, and Conduit Tech aims to make that energy significantly more efficient. We build innovative software for HVAC contractors to enable comfortable, efficient, and sustainable homes for every homeowner. We’re working with 400+ SMB and Enterprise HVAC companies, generating exciting product growth...
-
Customer Success Manager
4 months ago
Boston, United States Nasuni Full timeDescription Customer Success Manager Location: Boston Seaport Company: Nasuni On-site: 3 Days Onsite About Us: Nasuni is a high-growth hybrid cloud storage company dedicated to transforming how businesses store, manage, and protect their data. Our cutting-edge solutions enable seamless data management and protection across hybrid and multi-cloud...
-
Customer Success Manager
1 month ago
Boston, United States Board Full timeAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. What’s been key...
-
Customer Success Manager
2 months ago
Boston, United States Board Full timeAt Board, we power financial and operational planning solutions for the worlds best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. Whats been key to...
-
Customer Success Manager
3 months ago
Boston, United States Motion Recruitment Partners LLC Full timeCustomer Success Manager Location: Boston, MA (Remote) About Us: This company is passionate about delivering innovative Software as a Service (SaaS) solutions that transform the way businesses operate. They build cutting-edge products that streamline operations, enhance productivity, and drive growth for companies of all sizes. They’re on a mission to...
-
Customer Success Manager
3 weeks ago
Boston, United States Spiro Technologies, Inc. Full timeWe’re looking for a Customer Success Manager to join our growing team at Spiro. In this role, you will be responsible for strengthening and maintaining our customer relationships, helping with technical support, holding executive business reviews, and identifying business growth opportunities. The ideal candidate has some experience in Sales or Customer...
-
Customer Success Manager
1 month ago
Boston, Massachusetts, United States Rhapsody Full timeAbout Rhapsody:Rhapsody is a leading healthcare IT company that aims to accelerate innovation by easing data access burden. Our mission is to change the way healthcare data is exchanged between providers and health insurance companies.We provide data exchange and data quality solutions that enable information to move seamlessly from one system to another....