![ITRS LLC](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
1 month ago
Recognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.
Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.
Scope of role
Customer Success is a newly formed department in ITRS with the goal to build value faster and to increase the sustainable profitability for both our customers and ITRS.
We are looking for someone with the experience in B2B Customer success who can help scale up the department across multiple products and drive product adoption, identifying growth opportunities, delivering positive outcomes to ensure the customer journey and outcomes are successful and our customers renew. The role will work hybrid-remote from our Boston office reporting to Head of Customer Success - EMEA in a team of 4.
As a Customer Success Manager, you will:
- Utilize information on customer business, needs, and strategy to support customer success and value realization.
- Perform assessments and analysis to improve solutions against goals measured by our business and adoption of, success measures, and customer expectations
- Establish clear retention goals and process milestones for the client and employees to work towards
- Identify customer risks and work with the management team to build a risk mitigation plan
- Monitor customer usage data, health indicators and growth opportunities and translate into strategies for success
- Deliver product training to support client onboarding, educate clients and increase product and service utilization rates
- Help customers understand the best ways to utilize the services and products based on the customer's specific needs
- Share client feedback and collaborate with our teams in the development of products and services
- Document client interaction into designated systems
- Cross collaborate with our support, professional services, product, and sales teams to deliver customer outcomes
- Improve existing processes within the company and enhance all Customer Success plans
- 3 years' experience Client Support, Customer Success, Account Management, or similar role
- Strategic planning, and project management skills
- Experience working within financial services
- Experience scaling Customer Success from digital only, low touch clients through to high value, high touch clients
- Experience with monitoring software
- Motivated to learn and grow knowledge around all aspects of a successful product, project and transformational change in organizations
- Health insurance cover for you and your dependents with low monthly premiums
- Dental and Vision cover for you and your dependants
- Employer 401k scheme
- Enhanced parental leave
- Flexible hybrid working
ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.
We welcome applications from everyone in the community as we recognize that a diverse workforce is a stronger workforce.
Requirements
Benefits
-
Customer Success Manager
1 month ago
Boston, United States Itrs Insights Full timeScope of role Customer Success is a newly formed department in ITRS with the goal to build value faster and to increase the sustainable profitability for both our customers and ITRS. We are looking for someone with the experience in B2B Customer success who can help scale up the department across multiple products and drive product adoption, identifying...
-
Customer Success Manager
3 weeks ago
Boston, United States Seaport Search Partners Full timeCustomer Success Manager - Job Description Do you want to be a part of a fast growing SaaS startup for identity security and compliance? Our client is the only solution that integrates with all SaaS applications, cloud platforms, and on-premises systems to deliver a comprehensive, single source of truth for identity security and compliance. We are looking...
-
Manager, Customer Success
2 months ago
Boston, Massachusetts, United States Rapid7 Full timeManager, Customer Success, Public SectorThis key role within our Customer Success organization will be responsible for leading a team of Customer Success Managers in the care, retention and growth of our Public Sector customers. This person will help to refine and execute on our customer relationship strategy as well as drive key KPIs and high retention...
-
Customer Success Manager
4 weeks ago
Boston, United States Seaport Search Partners Full timeCustomer Success Manager - Job Description Do you want to be a part of a fast growing SaaS startup for identity security and compliance? Our client is the only solution that integrates with all SaaS applications, cloud platforms, and on-premises systems to deliver a comprehensive, single source of truth for identity security and compliance. We are looking...
-
Customer Success Manager
2 months ago
Boston, United States Alpaca Full timeYour Role: As a Customer Success Manager at Alpaca, you are the front line in our pursuit of enabling financial markets access for everyone on the planet. You’ll work with our partners (customers) from launch through renewal, ensuring they have a positive experience leading to successful outcomes. Reporting to the VP, Sales and Success, this role supports...
-
Customer Success Manager
1 month ago
Boston, United States 1upHealth, Inc. Full timeAssigned to 1upHealth strategic customers, including channel partners and enterprise accounts, the Senior Customer Success Manager acts as a relationship manager, strategic advisor, solutions consultant and product expert to help our clients improve the benefits they reap from working with 1upHealth's products and services. The Senior Customer Success...
-
Customer Success Manager
3 weeks ago
Boston, United States 1upHealth, Inc. Full timeAssigned to 1upHealth strategic customers, including channel partners and enterprise accounts, the Senior Customer Success Manager acts as a relationship manager, strategic advisor, solutions consultant and product expert to help our clients improve the benefits they reap from working with 1upHealth's products and services. The Senior Customer Success...
-
Customer Success Manager
3 weeks ago
Boston, United States IP Fabric Full timeAbout IP Fabric Join a pioneering force in network automation! At IP Fabric, we enable people to uncover the truth about their networks. Built by network professionals and industry experts, our innovative solutions are transforming how enterprises manage their networks. As a post-Series B company, we're expanding rapidly across Europe, the U.S., and...
-
Customer Success Manager
3 weeks ago
Boston, United States IP Fabric Full timeAbout IP Fabric Join a pioneering force in network automation! At IP Fabric, we enable people to uncover the truth about their networks. Built by network professionals and industry experts, our innovative solutions are transforming how enterprises manage their networks. As a post-Series B company, we're expanding rapidly across Europe, the U.S., and...
-
Customer Success Manager
2 weeks ago
Boston, United States IP Fabric Full timeAbout IP Fabric Join a pioneering force in network automation! At IP Fabric, we enable people to uncover the truth about their networks. Built by network professionals and industry experts, our innovative solutions are transforming how enterprises manage their networks. As a post-Series B company, we're expanding rapidly across Europe, the U.S., and...
-
Customer Success Manager
2 weeks ago
Boston, United States Ataccama Full timeWe are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant for Data...
-
Customer Success Manager
2 months ago
Boston, United States ITRS Full timeAbout ITRSRecognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and...
-
Customer Success Manager
7 days ago
Boston, United States ITRS Full timeJob DescriptionJob DescriptionAbout ITRSRecognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.Our headquarters are in Shoreditch - London's tech...
-
Customer Success Manager
1 month ago
Boston, United States ITRS Full timeJob DescriptionJob DescriptionAbout ITRSRecognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.Our headquarters are in Shoreditch - London's tech...
-
Customer Success Manager
3 months ago
Boston, United States Rapid7 Full timeCustomer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the...
-
Customer Success Manager
4 weeks ago
Boston, United States Nasuni Full timeCustomer Success Manager Location: Boston Seaport Company: Nasuni On-site: 3 Days Onsite About Us: Nasuni is a high-growth hybrid cloud storage company dedicated to transforming how businesses store, manage, and protect their data. Our cutting-edge solutions enable seamless data management and protection across hybrid and multi-cloud environments. We are...
-
Customer Success Manager
16 hours ago
Boston, United States Paperless Parts Full timePaperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age. When manufacturers use our product, they free up valuable time for faster quoting and estimating, leading to increased profitability and reduced manual steps. From life-saving medical devices to critical...
-
Customer Success Manager
1 month ago
Boston, United States IP Fabric Full timeAbout IP Fabric Join a pioneering force in network automation! At IP Fabric, we're on a mission to define and lead the technology space of network assurance. As we take strides towards realizing this ambitious goal, we're in search of the sharpest minds to join our diverse and distributed team, helping us shape the future of network assurance. After...
-
Customer Success Manager
1 month ago
Boston, United States DivvyCloud Full timeIs your CV ready If so, and you are confident this is the role for you, make sure to apply asap. Customer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7...
-
Customer Success Manager
3 months ago
Boston, United States DivvyCloud Full timeCustomer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the CSM’s mission...