Customer Success Manager
4 weeks ago
We are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant for Data Quality Solutions, and what inspired Bain Capital Tech Opportunities to invest in our future growth. Our vision is to be the leading AI-powered cloud data management company and to do that, we’re making Ataccama a great place to work and grow. Our people are located across the globe. They succeed by collaborating as a team and thrive in our company culture defined by these core values: Customer Focused ONE Team Candid and Caring We are open to a hybrid working setup. #LI-hybrid As a Customer Success Manager, you are the backbone of our relationships with our customer base. You are responsible for managing a defined book of business to ensure customers successfully deploy, adopt and renew Ataccama solutions. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify up-sell and cross-sell opportunities, and drive customer loyalty. You will strive to understand our customer’s data management needs and show how Ataccama can help them to achieve their goals, working closely with the sales, product, and engineering teams. Act as a trusted advisor to a portfolio of customers in North American and help them gain value from Ataccama, drive retention, adoption, and growth, as well as secure customer advocacy. Consistently achieve quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention. Drive customer awareness of product features and Ataccama services to maximize adoption and realize value from Ataccama solutions. Develop and maintain strong, multi-level relationships with each customer in your portfolio. Partner with customer-facing teams to develop strategic and technical plans that help customers achieve their business objectives. Manage the implementation of these plans including the tracking of objectives, stakeholders, milestones, risks, and metrics, while effectively carrying out customer-success strategies and best practice. Partner with customer-facing teams to develop strategic and technical plans that help customers achieve their business objectives. Manage the implementation of these plans including the tracking of objectives, stakeholders, milestones, risks, and metrics, while effectively carrying out customer-success strategies and best practice. Engage in consistent, proactive customer and partner meetings to positively impact customer loyalty and revenue growth. Recognize expansion opportunities and effectively qualify them for Sales counterparts to bring to closure. Be the voice of the customer (VOC) inside of Ataccama, communicate customer feedback and requirements, including documenting, quantifying and prioritizing feedback to align the Ataccama teams to meet the customer's needs. Work closely with the Product, Support, Services, Security, Engineering and other teams to streamline and prioritize work needed for customer success. Is this You? You have 3+ years of work experience in customer-facing roles in Customer Success, Consulting, Pre Sales, Professional Services, Technical Project Management or Technical Account Management, ideally in the PaaS / SaaS environment. You have the technical background and experience to become a true trusted advisor to customers in getting value out of our data quality/governance /MDM platform. You understand the nuanced relationship between customer health and all cross-functional aspects such as product features, issue remediation, or marketing events engagement. You have coordinated enterprise software onboarding, adoption, customer satisfaction, or churn mitigation strategies with Professional Services, Sales and Product teams. You have experience working with enterprise customers and managing complex customer relationships You are an exceptional communicator, negotiator and problem-solver. You are a team player who can also work independently and prioritize multiple tasks effectively. Ataccama is proud to be an Equal Opportunity Employer. We know diversity fuels knowledge exchange, fosters innovation, and empowers us to grow and be better as a company and as humans. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool. #J-18808-Ljbffr
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Customer Success Manager
2 months ago
Boston, United States Itrs Insights Full timeScope of role Customer Success is a newly formed department in ITRS with the goal to build value faster and to increase the sustainable profitability for both our customers and ITRS. We are looking for someone with the experience in B2B Customer success who can help scale up the department across multiple products and drive product adoption, identifying...
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Customer Success Manager
1 month ago
Boston, United States Seaport Search Partners Full timeCustomer Success Manager - Job Description Do you want to be a part of a fast growing SaaS startup for identity security and compliance? Our client is the only solution that integrates with all SaaS applications, cloud platforms, and on-premises systems to deliver a comprehensive, single source of truth for identity security and compliance. We are looking...
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Customer Success Manager
20 hours ago
Boston, Massachusetts, United States Seekup Strategies Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Seekup Strategies. As a Customer Success Manager, you will be responsible for delivering an elite customer experience by employing a customer-centric approach.Key ResponsibilitiesOwn all aspects of customer relationships, including retention, expansion, and...
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Customer Success Manager
1 month ago
Boston, United States Seaport Search Partners Full timeCustomer Success Manager - Job Description Do you want to be a part of a fast growing SaaS startup for identity security and compliance? Our client is the only solution that integrates with all SaaS applications, cloud platforms, and on-premises systems to deliver a comprehensive, single source of truth for identity security and compliance. We are looking...
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Customer Success Manager
2 weeks ago
Boston, United States Seaport Search Partners Full timeCustomer Success Manager - Job Description Do you want to be a part of a fast growing SaaS startup for identity security and compliance? Our client is the only solution that integrates with all SaaS applications, cloud platforms, and on-premises systems to deliver a comprehensive, single source of truth for identity security and compliance. We are looking...
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Customer Success Manager
2 months ago
Boston, United States 1upHealth, Inc. Full timeAssigned to 1upHealth strategic customers, including channel partners and enterprise accounts, the Senior Customer Success Manager acts as a relationship manager, strategic advisor, solutions consultant and product expert to help our clients improve the benefits they reap from working with 1upHealth's products and services. The Senior Customer Success...
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Customer Success Manager
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Boston, United States IP Fabric Full timeAbout IP Fabric Join a pioneering force in network automation! At IP Fabric, we enable people to uncover the truth about their networks. Built by network professionals and industry experts, our innovative solutions are transforming how enterprises manage their networks. As a post-Series B company, we're expanding rapidly across Europe, the U.S., and...
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Customer Success Manager
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Boston, United States Akoya Full timeThe Role: As Customer Success Manager for our data access network for consumer permissioned data, you’ll be responsible for growing our ecosystem that enables network participants around the world to use our platform to provide great experiences to their customers. You will work with sales, product, marketing, engineering and design teams on a remote...
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Customer Success Manager
2 months ago
Boston, United States ITRS Full timeAbout ITRSRecognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and...
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Customer Success Manager
3 weeks ago
Boston, United States ITRS Full timeJob DescriptionJob DescriptionAbout ITRSRecognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.Our headquarters are in Shoreditch - London's tech...
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Customer Success Manager
2 months ago
Boston, United States ITRS LLC Full timeAbout ITRS Recognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and...
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Customer Success Manager
2 months ago
Boston, United States ITRS Full timeJob DescriptionJob DescriptionAbout ITRSRecognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.Our headquarters are in Shoreditch - London's tech...
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Customer Success Manager
3 months ago
Boston, United States Rapid7 Full timeCustomer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the...
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Customer Success Manager
2 weeks ago
Boston, United States Paperless Parts Full timePaperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age. When manufacturers use our product, they free up valuable time for faster quoting and estimating, leading to increased profitability and reduced manual steps. From life-saving medical devices to critical...
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Customer Success Manager
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Boston, United States DivvyCloud Full timeCustomer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the CSM’s mission...
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Customer Success Manager
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Boston, United States Motion Recruitment Full timeCustomer Success Manager Location: Boston, MA (Remote) About Us: This company is passionate about delivering innovative Software as a Service (SaaS) solutions that transform the way businesses operate. They build cutting-edge products streamline operations, enhance productivity, and drive growth for companies of all sizes. They’re on a mission to empower...
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Customer Success Manager
1 month ago
Boston, United States Nasuni Full timeDescription Customer Success Manager Location: Boston Seaport Company: Nasuni On-site: 3 Days Onsite About Us: Nasuni is a high-growth hybrid cloud storage company dedicated to transforming how businesses store, manage, and protect their data. Our cutting-edge solutions enable seamless data management and protection across hybrid and multi-cloud...
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Customer Success Manager
2 weeks ago
Boston, United States Motion Recruitment Partners LLC Full timeCustomer Success Manager Location: Boston, MA (Remote) About Us: This company is passionate about delivering innovative Software as a Service (SaaS) solutions that transform the way businesses operate. They build cutting-edge products that streamline operations, enhance productivity, and drive growth for companies of all sizes. They’re on a mission to...
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Customer Success Manager
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Boston, Massachusetts, United States SS&C Technologies Holdings Full timeJob Overview Position: Client Success ManagerLocation: Boston, MA | HybridAbout the Team:Are you ready to thrive in a vibrant atmosphere that merges finance and technology? SS&C Technologies Holdings, a premier provider of award-winning software and services for the global investment management sector, is on the lookout for a Client Success Manager. This...
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Customer Success Manager
2 months ago
Boston, United States Rapid7 Full timeCustomer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the CSM’s...
