Client Manager

1 month ago

Irvine, United States Arthur J. Gallagher & Co. Full time

Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation. We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Ensure delivery of exceptional service to Gallagher’s clients by proactively managing assigned accounts.

How you'll make an impact

Communicate resources available within Gallagher to fill white space needs (Pharmacy Practice, Retirement, GGB, HR Consulting, Voluntary Benefits, etc.) Accountable for 95% client retention. Manage increasingly complex accounts and funding type based on experience with supervision. Support the Client Service Cycle with oversight from experienced team members to ensure a seamless renewal process and retain the business. Resolve service-related issues independently, involving more experienced Account Management team members when needed. Utilize Gallagher’s resources (Underwriting, Compliance), available tools (Excel, PowerPoint, etc.), established work products and advanced knowledge (benefits, self-funding etc.) to maximize efficiency and effectiveness in client deliverables. Possess strong oral and written communication skills, demonstrated through the ability to effectively present in client meetings, lead calls, and correspond via email. Develop, cultivate and maintain positive relationships within the branch, with clients and with vendor partners. Maintain proficiency in all GBS professional standards. Prepare the RFP, coordinate vendor responses, support negotiations, analyze and spreadsheet proposal results, and develop the client presentation. Leverage team members to manage client/vendor expectations and ensure timely delivery of requests for clients, vendors and internal partners. Possess ability to articulate account management role in client engagement. Provide guidance and support to new hires, ACs, and anyone that needs assistance. Maintain and prioritize a task list on a regular basis.

About You

Required:

Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience. Health & Life License required. Ability to travel up to 25% of the time. Proficiency in Microsoft Office. Preferred:

Previous insurance knowledge and experience managing client relationships. Solid financial acumen. Behaviors:

Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the

minimum core benefits

you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one Life and accident insurance. 401(K) and Roth options. Tax-advantaged accounts (HSA, FSA). Educational expense reimbursement. Paid parental leave. Other benefits include: Digital mental health services (Talkspace). Flexible work hours (availability varies by office and job function). Training programs. Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. Charitable matching gift program. And more... We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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