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Sr. Patient Representative

2 months ago

Miami, United States Oncology Care Partners Full time
About Oncology Care Partners

Oncology Care Partners (OCP) is an innovative new platform of owned and affiliated oncology practices that is purpose-built for value-based care. We are dedicated to improving outcomes, delivering a better experience for patients, and making cancer care more affordable. With ambitious growth goals, OCP is attracting and developing team members who have a passion for transforming the current state of oncology care and placing the needs of patients above all.

Our company was formed in February 2022 by Valtruis (www.valtruis.com), a Welsh, Carson, Anderson & Stowe company that is solely focused on investing in and building companies advancing value-based care, in partnership with New Century Health (www.newcenturyhealth.com), an industry leader in oncology care management.

Learn more about our business at www.oncologycarepartners.com.

About the role

The Sr. Patient Representative is the first impression patients and caregivers experience at OCP. This position is a critical part of providing a positive patient experience at the initial point of contact on the patient's cancer care journey. This role will report to OCP's Practice Administrator while working closely as a member of OCP's provider care team.

What you'll do

  • Welcome patients to the practice and perform registration functions
  • Accurately record demographic, financial, and other relevant patient information and input into the EMR
  • Prepare patient accounts, which may include insurance verification, for the upcoming day to support optimal patient flow in clinic operations
  • Confirm patient appointments through electronic means or by placing phone calls to patients and/or caregivers
  • Assist with appointment scheduling of new and established patients
  • Engage with patients, caregivers, insurance providers, referring providers, and staff over the phone
  • Serve as a patient advocate through complying with HIPAA standards when accessing medical records and other important, confidential documentation
  • Demonstrate a sense of ownership through contributing to the improvement of the patient's experience
  • Act as a positive, collaborative team player by being flexible to achieve the mission of Oncology Care Partners
Qualifications
  • Prior customer service experience required, healthcare experience strongly preferred
  • High school degree required
  • Bilingual English and Spanish or Creole REQUIRED
  • US work authorization
  • As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination
  • Passion for helping others
  • Strong interpersonal communication skills
  • Comfort using technology, including scheduling platforms and Microsoft Office Suite
  • Openness to stepping in and helping other teams/ functional areas when needed