Sr. Customer Service Representative
4 weeks ago
**Location:** Miami, FL United States Job Title: Sr. Customer Service Representative **Position Type:** Full Time **Post Date:** 02/15/2022 **Expire Date:** 04/15/2022 **Job Categories:** Medical Job Description **Sr. Customer Service Representative**
The Dining & Vending Services Department of Dining & Vending Services has an exciting opportunity for a temporary part-time Sr. Customer Service Representative to work at the Coral Gables campus.
This is a temporary position expected to start on February 15, 2022, through May 15, 2022. *May depend on plans for summer Q/I.
POSITION SUMMARY: Responsible for the daily operational support for University-sponsored quarantine and isolation dining program Includes customer service responsibilities and support students. The goal of the position is to provide supportive and customer-focused experience for residential students who are temporarily displaced from their rooms due to isolation or quarantine.
As part of the Universitys COVID-19 response, housing is provided for resident students who need to quarantine or isolate as directed by Student Health Service and/or University Contact Tracing. As part of this prog ram, students who are in quarantine or isolation at an off-campus hotel are provided a bank card that is funded with $45 per day to meet their dining needs. This position will work directly with Housing to identify the student and fund their bank card. This process may also require interaction with the student to troubleshoot any issues regarding the activation of the card or any other issues that may arise. The position will answer emails and occasional phone calls related to the bank card program and how to resolve any issues. al needs of students in quarantine or isolation. This position requires a level of care and due diligence as it involves the funding of bank cards and daily reconciliation of those cards and the associated student.
This position may also support other auxiliary related customer service initiatives to include the timely response of Salesforce (email-to-case) inquiries and front office email and phone support.
The position reports to the Director of Auxiliary Services. This position does not require in-person work, duties can be performed remotely. Shifts are scheduled Monday through Thursday and Friday through Sunday.
DUTIES AND RESPONSIBILITIES:
Provides exemplary customer service by timely responding to request to fund students with a bank card, interacting with the student to troubleshoot and/or identify any issues with the cards registration and/or activation. Updates records and Excel files that reflect the student information used when registering a bank card. Requires clear written and oral communication to colleagues, students, and other constituents; oftentimes, in the form of a standardized email with detailed responses and instructions. Reviews and processes confidential information with discretion. Escalates and refers unresolved customer grievances to department leadership for further review, as necessary. Completes other duties related to the quar antine/isolation program to include collaboration with campus partners like Housing & Residential Life. Requires familiarity with Microsoft office and the ability to learn related software platforms quickly; specifically Excel and third-party banking portals. Adheres to University and unit-level policies and procedures and safeguards University assets.
CORE QUALIFICATIONS
Education:
High school diploma or equivalent
Certification and Licensing:
N/A
Experience:
Minimum 2 years of relevant experience
Knowledge, Skills and Attitudes:
Ability to communicate effectively in both oral and written form.
Ability to work with spreadsheets and financial, numerical data.
Ability to reconcile daily transactions and reports.
Ability to recognize, analyze and solve a variety of problems.
Ability to process and handle confidential information with discretion.
Ability to work evening, nights, and weekends as necessary.
Proficiency in computer software (i.e., Microsoft Office to include Excel).
The above statements are intended to describe the general nature and primary responsibilities of this job classification. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. This a job profile description and not all duties may be assigned to a specific position in each individual department.
End of Job Description
Monday Thursday 10am 6pm (1 hour lunch) 28 hours
Friday Sunday 10am 6pm (1 hour lunch) 21 hours | Contact Information **Website:** **Company Description:**
with Blue Door Consulting in Remote, WI. with Operation Homefront in Delaware, New Jersey, or Philadelphia, PA. with Department of Housing and Community Development in Lanham, MD. with W.W. Norton & Company in Remote, US. with Boston University Department of Physical Education, Recreation & Dance in Boston, MA. >> |
-
Sr. Customer Service Representative
3 weeks ago
Miami, United States blackinamerica.com Full time**Location:** Miami, FL United States Job Title: Sr. Customer Service Representative - Lennar **Position Type:** Full Time **Post Date:** 03/04/2022 **Expire Date:** 05/04/2022 **Job Categories:** Other, Nonprofit and Volunteer Services, Natural Resources Job Description **Sr. Customer Service Representative - Lennar** The University of Miami/UHealth Lennar...
-
Sr. Customer Service Representative
1 month ago
Miami, United States blackinamerica.com Full time**Location:** Miami, FL United States Job Title: Sr. Customer Service Representative **Position Type:** Full Time **Post Date:** 02/15/2022 **Expire Date:** 04/15/2022 **Job Categories:** Medical Job Description **Sr. Customer Service Representative** The Dining & Vending Services Department of Dining & Vending Services has an exciting opportunity for a...
-
Sr. Customer Service Representative
4 weeks ago
Miami, United States blackinamerica.com Full time**Location:** Miami, FL United States Job Title: Sr. Customer Service Representative **Position Type:** Full Time **Post Date:** 02/15/2022 **Expire Date:** 04/15/2022 **Job Categories:** Medical Job Description **Sr. Customer Service Representative** The Dining & Vending Services Department of Dining & Vending Services has an exciting opportunity for a...
-
Sr. Customer Service Representative
4 weeks ago
Miami, Florida, United States UOMUOMUS Full timeCurrent Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Bascom Palmer Eye Institute is currently seeking a full time...
-
Sr. Customer Service Representative
1 month ago
Miami, Florida, United States UOMUOMUS Full timeCurrent Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Bascom Palmer Eye Institute is currently seeking a full time...
-
Sr. Customer Service Rep
5 days ago
Miami, Florida, United States UOMUOMUS Full timeCurrent Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Department of Pathology at the University of Miami is currently...
-
Sr. Surgery Services Representative
1 month ago
Miami, Florida, United States UOMUOMUS Full timeCurrent Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Bascom Palmer Eye Institute is seeking a full time Sr. Surgery...
-
Sr. Surgery Services Representative
4 weeks ago
Miami, Florida, United States UOMUOMUS Full timeCurrent Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Bascom Palmer Eye Institute is seeking a full time Sr. Surgery...
-
Customer Service Representative
1 month ago
Miami, Florida, United States VA Visionaries Full timeWelcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the VA Visionaries with the position of Customer Service Representative - VA Visionaries which was opened this. If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every...
-
Customer Service Representative
4 weeks ago
Miami, Florida, United States VA Visionaries Full timeWelcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the VA Visionaries with the position of Customer Service Representative - VA Visionaries which was opened this. If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every...
-
Customer Service Representative
2 weeks ago
Miami, United States Avanti Windows & Doors, LLC Full time**Customer Service Representative** We are looking for a **Customer Service Representative** to act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Efficiently communicate projected installation dates with customers. Additionally, a customer service...
-
Customer Service Representative
1 week ago
Miami, United States Magic5 Full timeJob DescriptionJob DescriptionCustomer Service RepresentativeJoin Magic5 and Elevate Customer Service to New Heights! Magic5 is seeking passionate individuals to join our dynamic customer service team. As a leading provider of exceptional customer experiences, we're dedicated to delivering magical moments that leave a lasting impression. If you're...
-
Customer Service Representative
1 month ago
Miami, United States dazonn TECHNOLOGIES PRIVATE LIMITED Full timeJob DescriptionJob DescriptionDAZONN Technologies Private Limited is a leading technology company that provides innovative solutions to businesses of all sizes. We are currently seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative.As a Customer Service Representative, you will be responsible for providing...
-
Customer Service Representative
1 month ago
Miami, United States dazonn TECHNOLOGIES PRIVATE LIMITED Full timeDAZONN Technologies Private Limited is a leading technology company that provides innovative solutions to businesses of all sizes. We are currently seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service...
-
Customer Service Representative
1 month ago
Miami, Florida, United States dazonn TECHNOLOGIES PRIVATE LIMITED Full timeDAZONN Technologies Private Limited is a leading technology company that provides innovative solutions to businesses of all sizes. We are currently seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative.As a Customer Service Representative, you will be responsible for providing exceptional customer service...
-
Customer Service Representative
1 month ago
Miami, United States Porvox Speak Full timeWe are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...
-
Customer Service Representative
7 days ago
Miami, United States VA Visionaries Full timeJob Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. Duties: - Handle inbound and outbound calls to...
-
Customer Service Representative
1 month ago
Miami, United States Fyzical - Little River Full timeJob DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Miami, FL, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...
-
Customer Service Representative
4 weeks ago
Miami, United States Fyzical - Little River Full timeJob DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Miami, FL, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...
-
Customer Service Representative
5 hours ago
Miami, United States Inkspirenize Full timeJob Title: Customer Service Representative Job Summary: We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will be passionate about providing exceptional service and resolving customer inquiries and issues efficiently. This role involves managing customer interactions through various communication...
