Customer Communications Specialist

5 months ago


Clearwater, United States BayCare Health System Full time

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Summary:
The Customer Communication Specialist serves as the initial point of contact for multiple BayCare Health System hospitals via hospital switchboards. The position is responsible for responding promptly to internal and external customer inquiries, transferring calls to appropriate areas, working through various emergency response codes/plans, scheduling customer appointments for various procedures and/or through various departments as well as resolving issues in an appropriate and timely manner. Ensures prompt and proper contact with customer via standard scripts and procedures. Delivers world-class customer service in a high-stressed, fast-paced work environment. Team member needs to be self-motivated and have proven ability to multi-task between various systems and support service objectives. Other duties as identified/defined. Proficiency in the following modalities within 240 hours of training: Customer Service and Emergency Response. Maintains appropriate logs. 1 years of previous customer service and/or emergency response experience. Basic experience using Microsoft office or other computerized systems.

Minimum Qualifications:

Other information:
Required - 1 year - Reference summary for details
Education:
Essential:
* HS Graduate or Equivalent GED

Education equivalent experience:
Essential:
* Required - High School or Equivalent

Facility:
BayCare Health System, Customer Communications-HSS

Location: BayCare System Office West

Status: PRN, Exempt: No

Shift Hours: Varies

Shift: Shift 4

Shift 1 = Days, 2 = Evenings, 3 = Nights, 4 = Varies

Weekend Work: Occasional

On Call: No


How often will this team member be working remotely? Never

Equal Opportunity Employer Veterans/Disabled



  • Clearwater, United States BayCare Health System Full time

    At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy thats built on a foundation...


  • Clearwater, United States Digital South Communications I Full time

    Job SummaryWe are seeking a highly skilled and motivated IT Support Specialist to join our team at Digital South Communications, Inc. As a Help Desk Engineer, you will be responsible for providing technical support to our clients for their IT and VoIP needs.Key Responsibilities:Provide technical support for IT and VoIP-related incidents, requests, and...


  • Clearwater, United States Clearwater Shower Bath Full time

    Customer Success Specialist Job DescriptionClearwater Shower Bath is seeking a dedicated and customer-oriented Customer Success Specialist to serve as the central point of contact for our home improvement projects. This role requires exceptional communication skills, attention to detail, and the ability to manage multiple projects while ensuring high...


  • Clearwater, United States Clearwater Shower Bath Full time

    Customer Success SpecialistClearwater Shower Bath is seeking a dedicated and customer-oriented Customer Success Specialist to serve as the central point of contact for our home improvement projects. This role requires exceptional communication skills, attention to detail, and the ability to manage multiple projects while ensuring high customer satisfaction...


  • Clearwater, FL, United States Charter Communications Full time

    About the RoleWe are seeking a highly motivated and results-driven Retail Sales Specialist to join our team at Charter Communications. As a Retail Sales Specialist, you will be responsible for providing exceptional customer service and sales support to our customers.Key ResponsibilitiesMeet or exceed monthly sales goals, including wireless salesEnsure a...


  • Clearwater, United States Pinellas County FL Full time

    Business and Customer Support Specialist Classification Title:Business Support Specialist 2, C22 Location: 14 South Fort Harrison Avenue, Clearwater, FL Some Remote work after training Do you possess expertise working in a customer service environment dealing with setup and collection of accounts?We have the ideal opportunity waiting for...


  • Clearwater, United States Clearwater Shower Bath Full time

    Customer Success Specialist - Home Improvement ProjectsClearwater Shower Bath is the premier bathroom remodeling specialist serving the greater Tampa Bay Area and Southwest Florida. As a locally owned and operated business, we pride ourselves on delivering unmatched customer service and satisfaction that outshines the larger nationwide chains. At Clearwater...


  • Clearwater, United States BayCare Health System Full time

    Job SummaryWe are seeking a highly skilled Customer Communications Specialist to join our team at BayCare Health System. As the initial point of contact for multiple hospitals, you will be responsible for responding to internal and external customer inquiries, transferring calls, and resolving issues in a timely and professional manner.Key...


  • Clearwater, United States BayCare Health System Full time

    Job SummaryWe are seeking a highly skilled Customer Communications Specialist to join our team at BayCare Health System. As the initial point of contact for multiple BayCare Health System hospitals, you will be responsible for responding promptly to internal and external customer inquiries, transferring calls to appropriate areas, and working through various...

  • IT Support Specialist

    4 weeks ago


    Clearwater, United States Digital South Communications I Full time

    Job SummaryWe are seeking a highly skilled and motivated IT/VoIP Support Technician to join our team at Digital South Communications, Inc. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients' IT and Voice needs, including servers, workstations, switches, routers, firewalls, wireless networks,...


  • Clearwater, United States Spectra Gutter Systems Full time

    About the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at Spectra Gutter Systems. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective responses to customer inquiries and concernsResolve...


  • Clearwater, United States BayCare Health System Full time

    At BayCare Health System, we are committed to delivering exceptional patient care and service. As a Customer Communication Specialist, you will serve as the initial point of contact for multiple BayCare hospitals, responding promptly to internal and external customer inquiries, transferring calls to appropriate areas, and resolving issues in a timely and...


  • Clearwater, FL, USA, United States Empath Health Full time

    Job DetailsJob Title: Community Partnership SpecialistThe Community Partnership Specialist plays a vital role in promoting Empath Health's vision and mission within the Jewish and general communities. This position is responsible for generating inquiries and referrals into our range of services, increasing awareness of our mission, and fostering strategic...


  • Clearwater, United States Spectra Gutter Systems Full time

    About the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at Spectra Gutter Systems. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our valued customers.Key ResponsibilitiesProvide timely and effective responses to customer inquiries and...


  • Clearwater, United States BayCare Health System Full time

    At BayCare Health System, we are committed to delivering exceptional patient care and service excellence. As a Customer Communications Specialist, you will play a vital role in ensuring that our patients and their families receive the highest level of care and support.The Customer Communications Specialist serves as the initial point of contact for multiple...


  • Clearwater, United States BayCare Health System Full time

    At BayCare Health System, we are committed to delivering exceptional patient care and service. As a Customer Communications Specialist, you will play a vital role in ensuring that our patients and their families receive the highest level of service and support.Key Responsibilities: Serve as the initial point of contact for multiple BayCare Health System...


  • Clearwater, United States BayCare Health System Full time

    Job SummaryThe Customer Communication Specialist serves as the initial point of contact for multiple BayCare Health System hospitals via hospital switchboards.Key ResponsibilitiesRespond promptly to internal and external customer inquiriesTransfer calls to appropriate areasWork through various emergency response codes/plansSchedule customer appointments for...


  • Clearwater, United States Clearwater Shower Bath Full time

    Customer Success SpecialistClearwater Shower Bath is seeking a dedicated and customer-oriented Customer Success Specialist to serve as the central point of contact for our home improvement projects. This role requires exceptional communication skills, attention to detail, and the ability to manage multiple projects while ensuring high customer satisfaction...


  • Clearwater, United States Spectra Gutter Systems Full time

    About the RoleSpectra Gutter Systems is seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Respond to customer inquiries, resolve concerns,...


  • Clearwater, United States Spectra Gutter Systems Full time

    About the RoleSpectra Gutter Systems is seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Respond to customer inquiries, resolve concerns,...