Client Experience Specialist
4 months ago
The Client Experience Specialist corresponds through multiple channels of communication in order to answer questions and/or address any concerns our clients, coaches, and/or community members may have. The duties of this role include, but are not limited to, exhibiting in-depth knowledge of client engagement channels, excellent client relationship management, a positive brand image, and exhibit high level retention skills to decrease potential client churn. In order to foster a well rounded client experience, this role must maintain daily communication with internal/external team members and clients, and provide usable feedback that promotes meaningful changes to the organization and our clients.
- Provide world-class service for current FASTer Way clients, coaches, and community members
- Engage in multi-platform outreach to nurture prospects and ensure strong growth of both new client and VIP programs
- Proactively communicate with clients who would like to initiate a change in their new client or VIP membership status
- Provide consistent high quality customer service experience to all conversations that lead to a quality client experience and ultimately to increased client retention
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns resolving customer complaints via phone, text and/or email in less than two hours
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
- Report and track specific KPIs and benchmarks
- Collaborating with cross-functional peers, as well as the programming, production, marketing, and sales teams to enhance client services and brand awareness
- Aligning client experience strategies with marketing initiatives, as well as informing customers about new product features and functionalities.
- Identifying client needs and taking proactive steps to maintain positive experiences in order to decrease company churn
- Analyzing client feedback on cancellation reasons and pairing the best solution to retain the client
- Documenting processes and logging technical issues, as well as client compliments and complaints
- Assist in informing management of industry trends and new CRM technologies
- Other duties as assigned
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Client Experience Liaison
1 month ago
Clearwater, United States Faster Way to Fat Loss Full timeClient Experience SpecialistAt Faster Way to Fat Loss, we're committed to delivering exceptional client experiences that drive long-term success. As a Client Experience Specialist, you'll play a critical role in fostering strong relationships with our clients, coaches, and community members.Key Responsibilities:Client Communication: Provide world-class...
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Client Experience Liaison
3 weeks ago
Clearwater, United States Faster Way to Fat Loss Full timeClient Experience SpecialistThe Client Experience Specialist plays a vital role in fostering a positive and engaging experience for our clients, coaches, and community members. This role requires excellent communication skills, a deep understanding of client engagement channels, and a passion for delivering world-class service.Key Responsibilities:Provide...
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Client Experience Manager
3 weeks ago
Clearwater, Florida, United States Faster Way to Fat Loss Full timeJob Title: Client Experience SpecialistAt Faster Way to Fat Loss, we're seeking a highly skilled Client Experience Specialist to join our team. This role is responsible for delivering exceptional client experiences through multiple channels of communication, ensuring that our clients, coaches, and community members receive top-notch support and service.Key...
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Client Support Specialist
2 months ago
Clearwater, United States TridentCare Full timeJoin a team that makes a difference in patient's lives every day! MUST RESIDE IN THE TAMPA BAY AREA AND BE ABLE TO WORK FROM OUR CLEARWATER OFFICE LOCATION TridentCare is the leading mobile diagnostics company in the nation.We're making a difference in lives of our patients every day! The Client Support Specialist (CSS) is part of the Problem Resolution Team...
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Client Support Specialist
3 months ago
Clearwater, United States PLP Albuquerque Full timeWedeliver the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The Client Support...
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Client Support Specialist
3 weeks ago
Clearwater, United States TridentCare Full timeJob DescriptionTridentCare is seeking a highly motivated and organized Client Support Specialist to join our Problem Resolution Team. As a key member of our team, you will provide exceptional customer service and support to our field sales organization, ensuring timely resolution of client issues and maintaining a positive public image of the company.Key...
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Client Support Specialist
2 weeks ago
Clearwater, United States TridentCare Full timeJob SummaryThe Client Support Specialist will play a vital role in the Problem Resolution Team at TridentCare, providing exceptional support to our field sales organization and clients. This is a unique opportunity to join a leading mobile diagnostics company and make a difference in the lives of our patients.Key ResponsibilitiesSupport the field sales...
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Clearwater, United States Fisher Investments Full timeThe Fisher Investments Institutional Group (FIIG) provides asset management to a diverse client base of investors, including corporate, pension funds, insurance and financial institutions, healthcare organizations, governments and more. The Institutional Group is a global team that works together to handle service and sales for institutional investors,...
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Business Insurance Client Service Specialist
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Administrative Support Specialist
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Detox Support Specialist
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Detox Support Specialist
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Client Service Coordinator
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Interventional Radiology Technologist
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Reports Implementation Specialist
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Behavioral Health Specialist
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Housing Specialist I
4 weeks ago
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Aesthetic Injector Specialist
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Insurance Benefits Specialist
3 weeks ago
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Legal Intake Specialist
2 months ago
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