Current jobs related to Front Desk Agent - Tempe - Driftwood Hospitality Management
-
Front Desk Agent
4 weeks ago
Tempe, United States Omni Hotels Full timeOmni Tempe Hotel at ASU is seeking a professional and courteous Front Desk Agent to provide our guests with outstanding service. This role is crucial as the first point of contact for our guests, ensuring a memorable and seamless experience from arri Front Desk, Agent, Omni, Hotel
-
Front Desk Agent>
6 months ago
Tempe, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Embassy Tempe [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...
-
Front Desk Agent
3 weeks ago
Tempe, United States MARANA 3 LLC Full timeWe are seeking a Front Desk Agent to become a part of our team You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: Register and assign rooms to guests Confirm phone and online reservations Respond to guest needs, requests, and complaints Collect payment from departing guests Keep records of...
-
Front Desk Agent
1 month ago
Tempe, Arizona, United States Best Western Group Full timeJob Title: Front Desk/Guest Service AgentJob Summary: As a Front Desk/Guest Service Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth stay experience. Your responsibilities will include registering guests, assigning rooms, and handling guest requests and complaints in a professional and...
-
Front Desk Agent
4 weeks ago
Tempe, United States Midas Hospitality Full timeFront Desk Agent- Vib: Tempe, AZMidas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women.Start Your Journey with Midas Hospitality:Midas Hospitality is seeking a dynamic Front Desk Agent to join our team at the Vib...
-
Front Desk Agent
4 weeks ago
Tempe, United States Midas Hospitality Full timeFront Desk Agent - Vib: Tempe, AZ Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by Mogul. Recruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women. Start Your Front Desk, Agent, Hospitality, Reservations
-
Front Desk Agent
5 months ago
Tempe, United States Hostmark Hospitality Full time** Front Desk Agent** ** Holiday Inn Express TempeTempe, AZ** As a Front Desk Agent, you will: * Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. * Welcome and serve guests in person and over the phone everyday. * Enjoy solving problems, be comfortable using a computer to check guests in...
-
Front Desk Representative
4 weeks ago
Tempe, Arizona, United States Aimbridge Hospitality Full timeFront Desk Agent Role at Aimbridge HospitalityAimbridge Hospitality is seeking a skilled Front Desk Agent to join our team at the Embassy Tempe. As a key member of our guest services team, you will be responsible for delivering exceptional customer experiences and ensuring seamless operations at the Front Desk.Key Responsibilities:Greet and welcome guests,...
-
Front Desk Representative
1 week ago
Tempe, Arizona, United States Tharaldson Hospitality Full timeGuest Service Agent/Front Desk AgentWe are seeking a warm and welcoming Guest Service Agent/Front Desk Agent to join our team at Tharaldson Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.What We Offer:Career Advancement...
-
Front Desk Representative
2 weeks ago
Tempe, Arizona, United States Omni Hotels Full timeFront Desk Agent OpportunityWe are seeking a professional and courteous Front Desk Agent to provide our guests with outstanding service. This role is crucial as the first point of contact for our guests, ensuring a memorable and seamless experience from arrival to departure.Key Responsibilities:Provide exceptional customer service to guests, responding to...
-
Front Desk Representative
2 days ago
Tempe, Arizona, United States Midas Hospitality Full timeFront Desk Agent OpportunityMidas Hospitality is seeking a skilled Front Desk Agent to provide exceptional guest experiences at our Vib hotel in Tempe, AZ.Key Responsibilities:Register and assign rooms to guests, issue room keys, and provide directions.Sort and distribute incoming mail and faxes for guests.Respond to inquiries regarding hotel services,...
-
Front Desk Agent
4 weeks ago
Tempe, United States MCR Hotels Full timeThe Front Desk Agent at the TownePlace Suites by Marriott Tempe Arizona Mills Mall is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS : Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while...
-
Front Desk Representative
1 week ago
Tempe, Arizona, United States Midas Hospitality Full timeFront Desk Agent OpportunityMidas Hospitality is seeking a skilled Front Desk Agent to provide exceptional guest service at our Vib hotel in Tempe, AZ. This role involves greeting, registering, and assigning rooms to guests, as well as handling telephone inquiries and resolving guest concerns. Key Responsibilities: Greet and register guests, issue room keys,...
-
Front Desk Representative
2 weeks ago
Tempe, Arizona, United States Omni Hotels Full timeFront Desk Agent OpportunityWe are seeking a professional and courteous Front Desk Agent to provide our guests with outstanding service.This role is crucial as the first point of contact for our guests, ensuring a memorable and seamless experience from arrival to departure.Key Responsibilities:Provide exceptional customer service to guestsManage front desk...
-
Front Desk Representative
4 weeks ago
Tempe, Arizona, United States MCR Hotels Full timeJob Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at MCR Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Provide attentive and courteous service to all guests, responding to their...
-
Front Desk Representative
1 week ago
Tempe, Arizona, United States Omni Hotels Full timeFront Desk Agent OpportunityWe are seeking a professional and courteous Front Desk Agent to provide our guests with outstanding service. This role is crucial as the first point of contact for our guests, ensuring a memorable and seamless experience from arrival to departure.Key Responsibilities:Provide exceptional customer service to guestsManage front desk...
-
Front Desk Agent
4 weeks ago
Tempe, Arizona, United States Aimbridge Hospitality Full timeJob SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional customer service to our guests. This includes greeting and registering guests, handling room reservations, and ensuring that all guests have a comfortable and enjoyable stay.ResponsibilitiesApproach all encounters with guests and associates in a...
-
Front Desk Representative
1 month ago
Tempe, Arizona, United States MARANA 3 LLC Full timeWe are seeking a highly skilled Front Desk Agent to join our team at MARANA 3 LLC. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests.Key Responsibilities:Register and assign rooms to guests in a timely and efficient mannerConfirm phone and online reservations to ensure seamless guest...
-
Front Desk Agent
3 months ago
Tempe, United States Midas Hospitality Full timeFront Desk Agent - Vib: Tempe, AZ Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women. Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a dynamic Front Desk Agent to join our team at the...
-
Front Desk Representative
2 weeks ago
Tempe, Arizona, United States Midas Hospitality Full timeFront Desk Agent OpportunityMidas Hospitality is a dynamic and growing hospitality company that values its people above all else. We are seeking a skilled and customer-focused Front Desk Agent to join our team at the Vib hotel in Tempe, AZ.This role is responsible for providing exceptional service to guests, handling reservations, and ensuring a seamless...
Front Desk Agent
2 months ago
Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
JOB SUMMARY
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
•Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
•Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
•Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
•Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
•Close guest accounts at the time of check out and ensure guest's satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
•Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
•Adheres to all company policies and procedures.
•Follows safety and security procedures and rules.
•Knows department fire prevention and emergency procedures.
•Utilizes protective equipment.
•Reports unsafe conditions to supervisor/manager.
•Reports accidents, injuries, near-misses, property damage or loss to supervisor.
•Provides for a safe work environment by following all safety and security procedures and rules.
•All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).
•Assists other Front Desk Personnel when need.
•Perform any related duties as requested by supervisor/manager.
KNOWLEDGE, SKILLS & ABILITIES
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
•Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
•Prior hospitality experience preferred, but not required.
•Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
•Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
•Ability to read, listens, and communicates effectively in English, both verbally and in writing.
•Ability to access and accurately input information using a moderately complex computer system.
•Hearing and visual ability to observe and detect signs of emergency situations.
PHYSICAL DEMANDS
•Ability to stand and move throughout front office and continuously performs essential job functions.
•Stand 95% of shift
•Lifting up to 25 pounds maximum.
•Occasional twisting, bending, stooping, reaching, standing, walking.
•Frequent talking, hearing, seeing and smiling.
Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Room Discounts
- Employee Food and Beverage Discounts
Other details
- Pay Type Hourly
- Hiring Rate $18.00
Apply Now