Guest Service Associate, Stables Inn ACA Time

1 week ago

Paso Robles, United States Four Sisters Inns Full time
Description

SUMMARY OF POSITION
Guest Services Associates are passionate about providing exceptional guest service. Professional and communicative, Guest Services Associates make or change reservations, share their knowledge of the local region and assist guests with any questions or concerns that arise.

ABOUT FOUR SISTERS INNS
Four Sisters Inns is a collection of boutique inns and small hotels located in California's most desirable destinations. Each is one-of-a-kind, offering guests an authentic and personalized experience, beautiful accommodations, and exceptional service. Over the past 40 years, Four Sisters Inns has developed a loyal following. We remain committed to fostering a culture that values our employees, guests, and investors.

CORE VALUES

At Four Sisters Inns, we hire team members that embody our five core values:
  • Grace. At Four Sisters Inns, grace is about being professional, patient, and having true generosity of spirit when it comes to all people in all situations.
  • Grit. Grit is our passion and resilience; our desire and drive to not be defeated nor take things personally.
  • Attentive. It's all about the little details in our business; they matter. We deliver on those details with genuine care. Our heart is truly in it.
  • Adaptable. We stay adaptable so our guests can stay relaxed. We're always ready for the unexpected. Remaining open, flexible, and able to pivot and switch gears at a moment's notice is essential.
  • Above and Beyond. We take everything just one step further than the expected for our guests, fellow team members, and supervisors. We seek out small moments to make a big impression.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Handles multiple telephone lines, takes reservations, assists guests with information, dinner reservations, tours, etc.
  • Maximizes revenue for the inn by selling top rates and other services of the inn.
  • Keeps current with property descriptions, room types, amenities, dcor and rates, as well as packages and promotions.
  • Accepts and processes room reservations, greets, registers and assigns rooms to incoming guests and checks out departing guests.
  • Keeps accurate records of current and future room availability and guest's accounts. Computes bill, collects payment, makes change for guests.
  • Assists with on-line availability as requested.
  • Receives and transmits messages and mail for guests and company.
  • Is very knowledgeable about local area information including restaurants, wineries, shops, activities, etc and helps guests make reservations, fulfill special requests and offers directions
  • Stays up to date on upcoming activities in their region in order to assist guest with planning their stay.
  • Follows established front desk policies and procedures.
  • Uses excellent guest relations, telephone, computer, and room sales skills, keeping current with promotional programs.
  • Brings to the attention of the Assistant Manager or Manager any extraordinary items which may require follow-up, including any potential safety hazards.
  • Establishes effective channels of communication with superiors, guests and co-workers.
  • Works closely with the Housekeeping Department. Notifies Housekeeping of late check-outs, room moves, early check-ins, and special requests.
  • Works closely with the Kitchen Department and notifies them of any changes or special requests.
  • Is a positive team member helping to promote an excellent work environment and supporting co-workers.
  • Applies common sense to resolve daily challenges.
  • Uses equipment and materials in a safe and acceptable manner, follows established safety procedures, uses appropriate safeguards, and observes common sense rules of safety in all on-the-job activities.
  • Conducts self in a manner reflecting credit on Four Sisters Inns and encourages others to do the same.
  • Exhibits a high degree of flexibility at all times as may be necessary to assist with cleaning, food preparation while maintaining a high degree of professionalism.
  • Develops knowledge of other Four Sisters Inns and is familiar with the staff, services, hours of operation and works within the five core values of Four Sisters Inns.
  • Uses equipment and materials in a safe and acceptable manner, follows established safety procedures, uses appropriate safeguards, and observes common-sense rules of safety in all on-the-job activities.
  • Ensures health and safety controls are followed at all times and attends the mandatory quarterly safety meetings for the hotel set forth by Four Sisters Inns.
  • Conducts self in a manner reflecting credit on Four Sisters Inns and the five core values and encourages others to do the same.
  • Any other duties as assigned.
SUPERVISORY RESPONSIBILITIES
  • In the absence of the manager, the Guest Services Associate is responsible for activities at the hotel and may direct housekeepers, maintenance, and other staff as needed.
  • Must maintain good communications with all staff to encourage positive working relationships.
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
QUALIFICATION REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Must work some weekends and company recognized holidays.
  • Must have reliable transportation, valid driver's license and auto insurance
EDUCATION and/or EXPERIENCE
  • High school diploma or general education degree (GED); six months to one year related experience and/or training; or equivalent combination of education and experience. This may be waived in certain rare circumstances.
LANGUAGE SKILLS
  • Ability to read, analyze, and interpret technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from management and other employees of the organization, purveyors, guests, customers, and the general public.
MATHEMATICAL SKILLS
  • Ability to work with general mathematical concepts.
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to analyze a situation and respond with good judgment.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Ability to apply common sense to various issues that arise on a regular basis.
OTHER SKILLS AND ABILITIES
  • Must possess exceptional interpersonal and guest service skills.
  • Common sense approach and problem-solving.
  • Shared core values with Four Sisters Inns
PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employees are regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear.
  • The employee frequently is required to stand, walk, sit and reach with hands and arms.
  • The employee is regularly required to sit and stand; climb up and downstairs and balance, and stoop, kneel, crouch, crawl or use step stools or ladders.
  • The employee must be able to lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, and the ability to read a computer screen for extended periods.
WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee occasionally works near moving mechanical parts and in outside weather conditions and is occasionally exposed to the risk of electrical shock.
  • The noise level in the work environment is usually moderate.


FOUR SISTERS INNS IS AN EQUAL OPPORTUNITY EMPLOYER

We enthusiastically accept our responsibility to make employment decisions without regard to race, (including, but not limited to, hair texture and protective hairstyles including but not limited to, such hairstyles as braids, locks, and twists), religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression or transgender status, the genetic information of an employee or employee's family member, national origin (including an individual's use of a driver's license issued without satisfactory proof of presence in the U.S. but otherwise meeting criteria set forth under California law (otherwise referred to as "AB 60 licenses"), religion, marital status, medical condition, disability, military service or veteran status, perceived or actual pregnancy, childbirth, breastfeeding or related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

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