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Housekeeper, ACA Time
2 months ago
SUMMARY OF POSITION
Cleans and re-supplies all guest accommodations and common areas for the Inns.
ABOUT FOUR SISTERS INNS
Four Sisters Inns is a collection of boutique inns and small hotels located in California's most desirable destinations. Each is one-of-a-kind, offering guests an authentic and personalized experience, beautiful accommodations, and exceptional service. Over the past 40 years, Four Sisters Inns has developed a loyal following. We remain committed to fostering a culture that values our employees, guests, and investors.
CORE VALUES
At Four Sisters Inns, we hire team members that embody our five core values:
- Grace. At Four Sisters Inns, grace is about being professional, patient, and having true generosity of spirit when it comes to all people in all situations.
- Grit. Grit is our passion and resilience; our desire and drive to not be defeated nor take things personally.
- Attentive. It's all about the little details in our business; they matter. We deliver on those details with genuine care. Our heart is truly in it.
- Adaptable. We stay adaptable so our guests can stay relaxed. We're always ready for the unexpected. Remaining open, flexible, and able to pivot and switch gears at a moment's notice is essential.
- Above and Beyond. We take everything just one step further than the expected for our guests, fellow team members, and supervisors. We seek out small moments to make a big impression.
- Greets guests of the inn with eye contact, a sincere smile, and a personal greeting such as "Good morning sir/ma'am"
- Cleans guest rooms, lobby, corridors, stairways, garage, trash, deck and patio areas.
- Replaces guest supplies such as drinking glasses and writing supplies in each room.
- Removes soiled bath linens and replaces them with fresh linens.
- Makes up beds with clean linens.
- Sweeps, scrubs, waxes and polishes floors as directed.
- When cleaning an occupied room and guest is present, asks if there is anything else they need before leaving.
- Empties and cleans wastebaskets, transports trash and waste to the disposal area. Replaces bathroom supplies and interior light bulbs.
- Brings any substandard conditions, including potential safety hazards to the attention of the Manager or Assistant Manager.
- Does not open any doors for guests without verifying first with the Front Desk.
- Turns in all lost and found articles to the Front Office.
- Performs all duties in a quiet and orderly manner, bearing in mind at all times the sleep, comfort and satisfaction of all guests.
- Locks all doors and windows when leaving a room.
- Cleans all rooms thoroughly with a minimum of disturbance to guest belongings. Does not watch television while cleaning.
- Always leaves guest room door open while cleaning and locks immediately upon departure.
- Uses equipment and materials in a safe and acceptable manner, follows established safety procedures, uses appropriate safeguards, and observes common sense rules of safety in all on-the-job activities.
- Conducts self in a manner reflecting credit on Four Sisters Inns and encourages others to do the same.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- Six months related experience and/or training is preferred but not required.
- Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to speak and comprehend simple sentences.
- Ability to add and subtract two digit numbers. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
- Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
- Must possess exceptional interpersonal and guest service skills.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee regularly is required to walk, climb stairs and use a step stool or ladder. The employee is occasionally required to sit and stand and balance; and stoop, kneel, crouch, and crawl, talk and hear.
- The employee must occasionally lift and/or move up to 75 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee occasionally works near moving mechanical parts and in outside weather conditions and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals and risk of electrical shock.
- The noise level in the work environment is usually moderate.
FOUR SISTERS INNS IS AN EQUAL OPPORTUNITY EMPLOYER
We enthusiastically accept our responsibility to make employment decisions without regard to race, (including, but not limited to, hair texture and protective hairstyles including but not limited to, such hairstyles as braids, locks, and twists), religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression or transgender status, the genetic information of an employee or employee's family member, national origin (including an individual's use of a driver's license issued without satisfactory proof of presence in the U.S. but otherwise meeting criteria set forth under California law (otherwise referred to as "AB 60 licenses"), religion, marital status, medical condition, disability, military service or veteran status, perceived or actual pregnancy, childbirth, breastfeeding or related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
