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Benefits Specialist

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Boca Raton, United States HCM Unlocked Full time
Position Summary: Benefits Specialist - Remote

We are seeking a highly motivated and driven individual to join our team in the role of Benefits Specialist. As an employer, we value individuals who possess a strong sense of ownership, are self-driven, and demonstrate genuine enthusiasm for the work they do. This position requires an individual that has strong client relationship skills, is system driven, has meticulous attention to detail, and strives to deliver an excellent client experience.

Candidate Profile:
  • We are looking for a candidate who is customer obsessed. Your mission is to earn and maintain the loyalty of your customers by proactively understanding and satisfying their needs. You are the owner of this client relationship and responsible for the client's longevity with HCM Unlocked.
  • Excellent communication skills are vital for this role. You must articulate your ideas effectively, both verbally and in writing. Prompt responsiveness and communication with your clients and peers are critical to the success of this role.
  • You take ownership of your work, approach it with a sense of responsibility, urgency, and accountability. You are someone who thrives on taking initiative, setting goals, and driving projects to successful completion.
  • You have a strategic and analytical mindset who "sees around the corner" for their clients with a forward-thinking approach.
  • You are self-motivated and possess a strong work ethic with a rigorous attention to detail.
  • You are capable of working independently, managing your time effectively with multiple clients, and delivering high-quality results even in the face of challenges. Your ability to prioritize tasks and meet deadlines will be critical to your success in this role.
  • We believe that enthusiasm is contagious and can drive positive change. We are looking for a candidate who genuinely enjoys delivering an exceptional customer experience, has a passion for benefits, and brings energy and excitement to their team and to their customers.
  • You approach challenges with a positive mindset, proactively seek solutions, and adapt quickly to changing circumstances.
Essential Duties and Responsibilities:
  • Manage the processing of all new hires, life events, terminations and open enrollments via multiple carrier/HRIS platforms; ensure requests adhere to all regulatory, carrier and client guidelines
  • Administer and maintain the client's HRIS/benefits database in accordance with all onboarding, offboarding and change requests submitted by the client
  • Complete the plan build, testing and successful launch of open enrollment and ongoing maintenance of eligibility within a client's HRIS/online enrollment platform.
  • Perform monthly invoice reconciliation to ensure benefit elections align with carrier invoice, HRIS and payroll deductions
  • Respond to any employee benefit/claim inquiries in a timely manner
  • Prepare open enrollment materials (benefit guides, PowerPoint presentations) as requested; work proactively with vendors to guide clients through open enrollment events.
  • Ability to implement a range of administrative tasks and processes to streamline efficiency that is tailored to the client's benefit programs (i.e., real-time reporting, payroll/HCM integration, etc.)
  • Understand and execute the process for building, testing and deploying EDI file feeds between the client's insurance carriers and HRIS system, to include: plan rule setup, extracting employee data, troubleshooting eligibility during the testing phase and regular upkeep of files once the feeds are active (troubleshooting discrepancies)
Minimum Qualifications (Knowledge, Skills, and Abilities):
  • 5+ years' of extensive benefits experience including the administration of various benefit programs such as Group Health, Flexible Spending Accounts, Dental, Vision, Accident and Disability, Life Insurance and Wellness benefits
  • Prior experience working in a multi-client environment with small to medium sized organizations (~250 EEs) is required (i.e.. Broker, TPA, HCM Vendor)
  • Must be well-versed in ERISA, COBRA, HIPAA and ACA regulations (to include ACA Tracking and form administration)
  • Experience with the implementation of benefit administration systems to include building plans and loading rates in at least one HCM system
  • Experience in the set-up, testing, production, and ongoing maintenance of EDI file feeds is required
  • Intermediate Microsoft Excel skills are required
  • Strong communication and interpersonal skills with a proactive approach to conflict resolution
  • Demonstrated organizational and time management skills
  • Active state Life/Health license strongly preferred


Our commitment to an inclusive workplace:

HCM Unlocked is an Equal Opportunity Employer and committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

HCM Unlocked participates in the E-Verify Employment Verification Program