Current jobs related to Patient Experience Representative I- Orthopedics - Watertown - Boston Children's Hospital

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    2 weeks ago

    Watertown, United States Boston Children's Hospital Full time

    PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)Schedule: 8:30-5 pm M-F This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Patient, Representative, Experience, Healthcare

  • Patient Experience Representative I

    2 weeks ago

    Watertown, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)Schedule: 8:30-5pm M-F This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with...

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    Watertown, United States Boston Children's Hospital Full time

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  • Patient Experience Representative I

    1 week ago

    Watertown, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) Schedule: 8:30-5pm M-F This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating...

  • Patient Experience Representative I

    1 week ago

    Watertown, United States Boston Children's Hospital Full time

    Job Posting Description *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) Schedule: 8:30-5pm M-F This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit...

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    Watertown, United States Archway Physician Recruitment Full time

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    2 months ago

    Watertown, United States Boston Children's Hospital Full time

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    Watertown, Massachusetts, United States Boston Children's Hospital Full time

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    5 months ago

    Watertown, United States Boston Children's Hospital Full time

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    Watertown, Massachusetts, United States Boston Children's Hospital Full time

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  • Patient Experience Representative

    2 weeks ago

    Watertown, United States Boston Children's Hospital Full time

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  • Patient Experience Representative

    1 week ago

    Watertown, United States Boston Children's Hospital Full time

    Job Posting Description *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This position is fully onsite in Waltham Schedule is Monday - Friday 8:30am - 5pm This Patient Experience Representative will be responsible for: Patient Encounter Management: Providing positive and effective...

  • Patient Experience Liaison

    4 weeks ago

    Watertown, Massachusetts, United States Boston Children's Hospital Full time

    Job SummaryThis part-time Patient Experience Representative position at Boston Children's Hospital is an excellent opportunity to make a positive impact on our patients and families. As a key member of our team, you will be responsible for providing exceptional customer service, managing patient encounters, and supporting the smooth operation of our...

  • Patient Experience Liaison

    1 month ago

    Watertown, Massachusetts, United States Boston Children's Hospital Full time

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  • Patient Experience Representative, Inpatient

    2 months ago

    Watertown, United States Boston Children's Hospital Full time

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    2 months ago

    Watertown, United States Boston Children's Hospital Full time

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  • Orthopedics Physician

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    Watertown, United States Summit Recruiting Group Full time

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    Watertown, United States Source Medical, LLC. Full time

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  • Patient Experience Representative, Inpatient

    2 months ago

    Watertown, United States Boston Children's Hospital Full time

    Job Posting Description *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This is a part time position, 8 hours per week, working every other weekend 8:30am - 5pmThis Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management:...

Patient Experience Representative I- Orthopedics

2 months ago

Watertown, United States Boston Children's Hospital Full time

This position is in WalthamThe PER I shall be responsible for:Customer ServiceDemonstrates positive and effective customer serviceResponds to routine inquiries about hospital protocol, policies, and proceduresInvolves supervisor to assist with resolution of complex issuesGreets, screens, and directs patients, families, and visitorsRegisters new patientsCollaborates and communicates with referring providers and practices to handle complex patient issuesMay be required to rotate in departments with call centersPatient Registration/Admissions/DischargeMay be required to collect Height, Weight, and Temperature and answer questionnaires in EMRMonitors clinic activity to ensure the best patient experienceMay prepare rooms for examinations and provides assistance to patients according to established procedures and instructions. Cleans and sets up room for examination and prepares routine forms required for appointmentRecords and processes patient demographics, insurance/payment, and referral informationTranscribes code and patient treatment information into a billing systemMay collect, record and secure co-payments made by patients/ families. Reconciles payments and prepares deposits. Provides an accurate record of transactions in the Hospital systemsObtains required authorizations, referrals, and verifications of insurance to compile patient and staff schedulesSchedulingSchedules patient encounters and procedures to coordinate with and across providers, departments, and institutionsCommunicates with clinicians and/or supervisors and routes patients/visitors to maintain efficient daily patient/visitor flowPatient Flow CoordinationPrepares for and attends shift handoffs and team huddlesAdministrationAnswer, screen, and route telephone calls. Record and forward messages and triage calls for urgent information or services. Respond to requests for information or assistance within scope of knowledge and authority. Initiate calls for emergency services as requiredMaintain personal calendars for physician/supervisor(s).Assist in organizing and scheduling conferences, seminars, and other department-sponsored programs or events. Organizes documents and/or presentations and logistics for meetings, presentations, and eventsProvide routine clerical supportMay collect and organizes medical records, information, materials, and supplies required for appointmentsCommunicates with other departments to coordinate ancillary clinical/administrative servicesOpen and sorts mail, deliver and retrieve patient records, photocopy materials, sorts, collates, and distributes documentsProcesses various letters and outside requests and prescription refills.TechnologyUtilizes all office technologyEnrolls patients and caregivers in patient portalProcess ImprovementDemonstrates interest and the ability to actively participate in, and contribute to, departmental and organizational initiatives & projects with a focus on continuous process improvementAssists with implementing change with internal systems and proceduresTo qualify, you must have:High School Diploma/GEDBasic customer service and computer skillsConveys a positive demeanor when interacting with patients, families, and coworkers Ability to demonstrate empathy in difficult personal situations Ability to work with diverse internal and external constituenciesStrong attention to detailInterpersonal skills, collaboration, and communicationBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.#LI-Onsite