Patient Experience Representative, Inpatient

3 months ago

Watertown, United States Boston Children's Hospital Full time
Job Posting Description

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions
(Not eligible for internal folks)

This is a part time position, 8 hours per week, working every other weekend 8:30am - 5pm

This Patient Experience Representative is 100% in office and will be responsible for:
  • Patient Encounter Management:
    • Providing positive and effective customer service that supports unit operations
    • Collaborating with referring providers and practices
    • Obtaining required authorizations to compile patient and staff schedules
    • Scheduling patients and supporting the patient encounter
  • Check In / Check Out:
    • Greeting and directing patients, families and visitors
    • Monitoring daily schedule and coordinating flow with clinicians/supervisor
    • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
    • Facilitating and directing communication with Financial Counseling
  • Administrative:
    • Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
    • Providing routine clerical support as needed
To qualify, you must have:
  • A high school level of education, Bachelor's Degree preferred
  • Prior customer service or administrative experience preferred
  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
  • The ability to work with diverse internal and external constituencies


#LIonsite

  • Patient Experience Liaison

    4 weeks ago

    Watertown, Massachusetts, United States Boston Children's Hospital Full time

    Patient Experience Representative Job SummaryWe are seeking a highly skilled Patient Experience Representative to join our team at Boston Children’s Hospital. As a key member of our inpatient service team, you will be responsible for providing exceptional patient care and support to our patients and families.Key Responsibilities:Patient Encounter...

  • Patient Experience Representative I

    4 weeks ago

    Watertown, United States Boston Children's Hospital Full time

    PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)Schedule: 8:30-5 pm M-F This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Patient, Representative, Experience, Healthcare

  • Sr. Patient Experience Representative

    3 months ago

    Watertown, United States Boston Children's Hospital Full time

    The Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues, and checking patients in for appointments. Provides positive and effective customer service that supports departmental and hospital operations.(PER...

  • Sr. Patient Experience Representative

    5 months ago

    Watertown, United States Boston Children's Hospital Full time

    Job Posting Description The Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues, and checking patients in for appointments. Provides positive and effective customer service that supports departmental and...

  • Sr. Patient Experience Representative

    3 months ago

    Watertown, United States Boston Children's Hospital Full time

    The Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues, and checking patients in for appointments. Provides positive and effective customer service that supports departmental and hospital operations. (PER...

  • Patient Experience Liaison

    4 weeks ago

    Watertown, Massachusetts, United States Boston Children's Hospital Full time

    Patient Experience Representative Job SummaryBoston Children's Hospital is seeking a skilled Patient Experience Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support.Key Responsibilities:Patient Encounter Management:Provide positive and effective...

  • Patient Experience Representative I

    4 weeks ago

    Watertown, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)Schedule: 8:30-5pm M-F This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with...

  • Patient Experience Representative

    4 weeks ago

    Watertown, United States Boston Children's Hospital Full time

    Job Posting Description *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)This position is fully onsite in WalthamSchedule is Monday - Friday 8:30am - 5pmThis Patient Experience Representative will be responsible for:Patient Encounter Management:Providing positive and effective...

  • Patient Experience Representative I

    4 weeks ago

    Watertown, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) Schedule: 8:30-5pm M-F This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating...

  • Patient Experience Representative I

    4 weeks ago

    Watertown, United States Boston Children's Hospital Full time

    Job Posting Description *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) Schedule: 8:30-5pm M-F This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit...

  • Patient Experience Representative

    4 weeks ago

    Watertown, United States Boston Children's Hospital Full time

    Job Posting Description *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This position is fully onsite in Waltham Schedule is Monday - Friday 8:30am - 5pm This Patient Experience Representative will be responsible for: Patient Encounter Management: Providing positive and effective...

  • Patient Experience Representative I

    5 days ago

    Watertown, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal)Schedule: 8:30-5pm M-F This Patient Experience Representative will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and...

  • Patient Experience Representative I

    5 days ago

    Watertown, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal)This position is 100% onsite at WalthamSchedule: 8:30-5pm M-F This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports...

  • Patient Experience Representative I

    14 hours ago

    Watertown, United States Boston Children's Hospital Full time

    Job Posting Description *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal) Schedule: 8:30-5pm M-F This Patient Experience Representative will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating...

  • Patient Experience Representative I

    5 days ago

    Watertown, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal)Schedule: 8:30-5pm M-F This Patient Experience Representative will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring providers and...

  • Patient Experience Representative I

    5 days ago

    Watertown, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal) This position is 100% onsite at Waltham Schedule: 8:30-5pm M-F This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that...

  • Patient Experience Representative I

    10 hours ago

    Watertown, United States Boston Children's Hospital Full time

    Job Posting Description *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal) This position is 100% onsite at Waltham Schedule: 8:30-5pm M-F This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective...

  • Patient Services Representative

    2 months ago

    Watertown, United States NORTH COUNTRY FAMILY HEALTH CENTER Full time

    POSITION SUMMARY: The Patient Service Representative works as part of a team with other PSRs, Finance, and Practice Administrators to ensure smooth patient flow within the practice on a day-to-day basis. This includes serving as the "Face of the Agency" in customer service, making appointments, checking patients in and out, collecting co-payments, sliding...

  • CNA - Inpatient Center, Flex

    2 weeks ago

    Watertown, United States Rainbow Community Care Full time

    Job DetailsJob Location Inpatient Center - Johnson Creek, WI Description Rainbow Community Care is currently accepting applications for dedicated CNAs to work on a flex time basis at the inpatient center in Johnson Creek. Cross-training into home hospice is also available. The inpatient center CNA is responsible for assisting patients with activities of...

  • CNA - Inpatient Center, Flex

    2 weeks ago

    Watertown, United States Rainbow Community Care Full time

    Job DetailsJob LocationInpatient Center - Johnson Creek, WIDescriptionRainbow Community Care is currently accepting applications for dedicated CNAs to work on a flex time basis at the inpatient center in Johnson Creek. Cross-training into home hospice is also available. The inpatient center CNA is responsible for assisting patients with activities of daily...