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Patient Service Representative
4 months ago
Overview We're not just behavioral health people-we're crisis people. Connections has built a model that combines medical and recovery-oriented treatment that gets people connected to community-based resources and back to their lives faster. Our aim is for solutions, not just stop-gaps. Real support, not restriction. We have proven that our model improves access, creates hope and makes the behavioral health crisis system work better, and we're finding better ways to do it every day. Our story Originally founded by two emergency room psychiatrists, Dr. Chris Carson and Dr. Robert Williamson, Connections Health Solutions brings 30 years of experience serving individuals in crisis and operates two of the nation's largest and most studied crisis response centers and is currently expanding to more states. Since opening our doors we have provided care and treatment for hundreds of thousands of individuals in crisis. Responsibilities What You'll Do: This position provides administrative and clerical support of clinical services. Oversees individual registration process, insurance verification, answering phones, general office projects, tracking of unit census and coordination with clinical staff to ensure efficient functioning of the unit. * Registers individuals for services, including verification of AHCCCS eligibility, enrollment with the RBHA, and/or confirmation of other third-party insurers. Collects appropriate authorizations and release of information documents. Schedules appointments (if applicable). * Works collaboratively with the clinical team and communicates any concerns regarding a patient's presentation (psychiatric or medical) to the appropriate discipline. * Greets and receives visitors. Maintains security by following procedures; monitoring logbook; issuing visitor badges. * Oversees episode of care in electronic health record with accuracy and efficiency. Coordinates the discharge of patients with other inpatient facilities and within the electronic health records. * Obtains clinical records/documents as requested. Communicates information to physicians, nurses and clinical team members. Coordinates with other providers to assist with the discharge and/or transfers. * Assists with ECO/TDO process. Liaison to all departments and is the key communication link between multiple disciplines associated with individual care and the smooth functioning of the unit. * Coordinates the ordering of patient meals, equipment, and maintains unit supplies necessary for daily activities. * Promotes a welcoming environment with excellent customer service. Serves as a resource to families, visitors and vendors. * Answer incoming calls, provide information, transfer calls and/or take messages as necessary. * Performs all other duties as assigned. Qualifications What You'll Bring: * High School Diploma or Equivalent * 1 year of exceptional service customer service-oriented work experience. * 3 years of clerical experience. * Current Notary or have the ability to become a notary within the first 90 days. * Must be able to perform Safe Clinch patient restraint techniques It would be great if you had: * Previous behavioral health experience What We Offer: * Employees (and their families) are offered comprehensive health insurance, including: Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity * CHS pays for Basic Life, AD&D, Short and Long-Term Disability * Voluntary Life insurance option for employees and their families * Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan) * Flexible Spending Accounts (health care and dependent care) * Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support * Online Subscription to Headspace, a digital mindfulness and meditation platform * After 90 days, you are auto-enrolled in the 401k Plan with company match (50% of deferrals up to 6% of compensation after 6 months) * Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays The typical hiring range for this role in Washington is $21.28 - $26.12 per hour.
