Help Desk Analyst
2 weeks ago
Title: Helpdesk Analyst II
Company: SHI International Corp
Location: Ontario, CA 91764
Workplace: 5 days ONSITE
Employment: 6 month contract to Hire (will be a permanent employee after 6 months)
Interviews: 1 round interview
Pay: $22-$30/HR
The Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a complex, distributed computing environment. The position will need to handle onsite and remote end-user support of a wide variety of systems and applications with a focus on monitoring the helpdesk queue and providing end-user support. The position reports to Manager of Change Control & IT services .
Requirements:
4-5 years of experience preferred
A+ and/or MCSA preferred
Good communication skills (verbal and written)
Ability to prioritize and execute tasks in high-pressure environment
Willingness to travel
Qualifications:
Deploy and troubleshoot PC hardware, mobile devices, and network printers
Imaging and troubleshooting of Microsoft Windows (10)
Administer user groups and permissions in Microsoft Azure AD
Prepare SCCM Deployment images and software updates on monthly basis
Provide instruction and troubleshoot Microsoft Office
Troubleshoot a wide variety of systems and applications
Utilization of Active Directory for user management
Monitors helpdesk queue and uses it to track incident status and resolution
Maintain system inventory
Identifies tasks to be escalated and assigns to appropriate personnel
Other tasks as assigned
Compensation :
$22-$30/HR
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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