Bilingual Spanish/ English Insurance Customer Service Representative
3 weeks ago
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Bilingual Spanish/ English Insurance Customer Service Representative Remote, Any Location, US Bilingual Spanish/ English Insurance Customer Service Representative Customer Service Bilingual Spanish/ English Insurance Virtual Customer Service Agent Become a Bilingual Customer Service Agent by joining an elite team that supports industry-leading insurance clients. Sykes and Sitel are now Foundever. At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support, and warranty options. All our calls are inbound calls only - no cold calling. We invest in our people by providing paid training along with growth and development opportunities, for example, 84% of our managers are internal promotions. Foundever requires a dedicated, distraction-free, quiet work environment during working and training hours, this includes pets, phones, or other household members. A fantastic opportunity The primary function of the role is to be the first point of contact for clients and deliver professional and high-quality customer service. This could include dealing with customers, clients, or third-party contacts and complaints. You will be empowered to take initiative, as well as follow established procedures, processes, and systems to provide a resolution for the customer. An award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience. Whether you are onsite (location) or working from home, depends on the results of your assessment and interview. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role. Responsibilities: Handle inbound service calls Drive customer satisfaction through voice, chat, and/or email communications Navigate through multiple systems and tools Ongoing training and skill development Qualifications: Speak Fluent English and Spanish Strong communication skills, including the ability to navigate between screens while assisting customers Problem-solver with a can-do attitude Eager to advance your career with a reliable company Enjoy working independently and with a team Must be 18+ years of age High school diploma (or GED equivalent) Must pass a background check and drug-screen At this time, Foundever can only offer employment to individuals located in the following states: AL, AZ, AR, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, NV, NJ, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY Equipment and Internet Requirements: Company provides needed equipment (may be asked to provide second monitor) Work-at-home positions we require minimum requirements of your home internet service; Mbps: 5mbps download and 5mbps upload. Candidate should guarantee high internet speed and ability to hardwire Pay: $17-$19/H 100% Paid Professional Training Medical, Dental, Vision and Wellness Benefits Employee Assistance Program (EAP) 401K retirement plan with company match Internal Mobility (84% of our managers are promoted within) If you live within 50 miles of a site, you will be offered an onsite role. Military Friendly Foundeveris a 2024 Military Friendly Employer. We are proud partners of Military One Source, Military Spouse-Employment Partnership, and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication, and respect. About Foundever Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation. Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. Watch this video to get a sneak peak of the job in action Bilingual Spanish/ English Insurance Customer Service Representative Job Segment: Customer Service Representative, Social Media, Technical Support, Customer Service, Marketing, Technology Provider Description Enabled SAP as service provider "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor Provider Description Enabled Google Analytics 4 A web analytics service that tracks and reports website traffic. An analytics tool that allows us to measure and optimize Facebook ads, build targeted audiences and remarket to our website users. Google AdSense Tracks when someone clicks on our ad and identifies them when they visit our website and complete an action, such as a form submission or sign-up. LinkedIn Insight Provides demographic insights about our website users. Supports optimization of campaigns and retargeting of our website users. #J-18808-Ljbffr
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