Bilingual Customer Service Representative

2 weeks ago

Des Moines, United States Mom's Meals, a PurFoods Company Full time
Job DescriptionPosition SummaryThe Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order.Position Responsibilities may include, but not limited to
  • Handle inbound and outbound customer service calls with our clients placing their meal order
  • Address questions, and provide exceptional customer service
  • Input order information into the appropriate client order screen
  • Document all conversations with client into client information database
  • Ensure all assigned clients are contacted and have an order on file
  • Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
  • Work quickly and efficiently without making the client feel rushed
Required Skills and Experience
  • Bilingual (English/Spanish)
  • High school degree or GED
  • 1 year of previous customer service experience
  • Previous knowledge and experience using the Microsoft Office suite (word/excel/outlook)
  • Clear oral communication skills
  • Previous experience with data entry
Preferred Skills and Experience
  • 1 year of previous call center experience
Physical Requirements
  • Repetitive motions that include the wrists, hands and/or fingers
  • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
  • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
Company Overview
Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

EEO
Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.

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