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Scheduling Coordinator/ Receptionist

2 months ago

Walnut Creek, United States Behavior Treatment & Analysis Full time

Objective:

The primary purpose of the Scheduling Coordinator position is to ensure adequate and appropriate scheduling and coordination of the company's clinical department to meet the needs of our clients. As a Scheduling Coordinator you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties.

Position Type: Full Time, on site- walnut creek

Hours: Monday-Friday 10am-6:30pm (some saturdays)

Rate: $21 - $22 per hour

Essential Duties and Responsibilities:

  • Answer employee calls regarding staffing/scheduling functions
  • Coordinates therapists schedules with compatible clients
  • Confirms and updates therapists availability schedules
  • Communicates with both therapist and clients in regards to session cancellations and/or changes in a timely manner
  • Schedules all new referrals to the appropriate therapist based upon client location,
    service area and availability
  • Takes ownership of front desk operations, greeting clients, answering phone calls, and sorting mail
  • Answer emails and other written communication in a timely manner
  • Consults with Operations Manager and supervisors concerning scheduling needs to efficiently create processes that improve services and procedures
  • Perform other miscellaneous administrative duties as assigned
Qualifications/ Requirements:
  • Relevant experience, 1 year (Not Required but preferred)
  • Spanish and English fluency required
Licenses, Certifications
  • Driver's License (Required)
  • Fingerprint clearance (both DOJ and FBI)
Other Knowledge, Skills and Abilities
  • Team Leadership
  • Excellent written/oral communication
  • Relationship development
  • Solution-oriented problem solving
  • Excellent organization and planning
  • Systems management
  • Exceptional project and personnel management skills
  • Excellent ability to multitask and prioritize in a busy, fast-growth environment
  • Proficiency in MS Word, Excel and PowerPoint is essential

Additional Information

BTA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, disability, age or covered veteran status