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Payments Internal Communications Manager
4 months ago
Job Description
The Field Strategy Communications team is seeking an experienced, talented communicator responsible for the end-to-end execution of communication deliverables to a global audience of over 12,000 employees, leveraging coordinated digital distribution channels (weekly digests and standalone email communications)
The ideal candidate thinks strategically and is not afraid to dive deep into details You thrive in a fast-paced environment working between projects and develop creative solutions to complex issues This role requires the ability to work in a cross-functional environment and bring stakeholders to consensus You will have a bias to action - using data to craft what and how we communicate, amplify content and ensure alignment with partners across Client Payments
Responsibilities
•Drive end-to-end execution and delivery of communications, including client migration-focused messaging.
•Reimagine how we share information that enables engagement, understanding and collaboration between internal functions and stakeholders across a range of business areas and geographies.
•Write and edit internal messaging about product changes and critical readiness events, working closely with executives, product managers, readiness leads and other key stakeholders to ensure a high-quality end-to-end experience for users and partners.
•Work to understand voice of the employee and feedback to help spot trends and improvement opportunities where communication and change readiness will be key actions.
•Optimize opportunities to condense and combine messaging for improved readability.
•Track and report effectiveness metrics to internal stakeholders, as well as continually monitor, analyze and adjust to maximize audience engagement and minimize disruption.
•Provide constructive feedback and recommendations for communications best practices.
Requirement:
Skills
•Strong command of firm content quality guidelines, effective time management skills, and the ability to consistently deliver in a fast-paced cross-functional environment.
•Action oriented, highly responsive with ability to pivot as business and strategy needs evolve.
•Excellent organizational skills, meticulous attention to detail with the ability to multi-task, prioritize competing demands
•Ability to synthesize large amounts of information to tell a relevant story.
•A passion for evolving internal communications to the next level.
•Energetic, collaborative culture carrier, with proven ability to work across multiple stakeholders.
Qualifications
•6+ years of demonstrated experience in developing, executing and managing internal communications..
•6+ years of experience in content creation for the financial industry, preferably in the banking, technology or financial innovation space.
•Global communications background preferred
•High proficiency with Microsoft suite (Word, PowerPoint, Excel, SharePoint, teams).
•Strong understanding of Associated Press (AP) style guidelines.
•Bachelor's Degree preferred.
